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Towbin Motorcars

3.5

5 Lifetime Reviews

5550 W Sahara Ave, Las Vegas, Nevada 89146 Directions
Sales: (702) 932-7100

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5 Reviews of Towbin Motorcars

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April 24, 2018

"Poor customer service "

- coderunner98

Went to Towbin MC on 4/16 to look at a used Maserati that was over priced by about 12-15K! The salesman Antonio was very nice and helpful he introduced me to Gene the sales mgr to whom I explained I had credit issues & would like to know what I would need to purchase the car like down payment amount or cleaning up my credit. Gene said no problem he would look at my credit and let me know my best course of action. Gene ran my credit,submitted the deal to 2 banks who denied the loan and I never heard from gene again. When I call he is busy & when I leave a voicemail he never returns my calls! Look I understand you are in the car selling business & not credit repair business BUT if your word is no good you are in the wrong business! I told him I could come up with a much larger down payment shortly or when I retire soon I could pay cash for the car, now why would I go back there @ a later date after this experience?!

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Recommend Dealer
No
Employees Worked With
Antonio Armani
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gene Hilston
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 17, 2018

"High line "

- Mbasta1968

My experience at Maserati was Excellent from start to finish. I traded in my 2016 Yukon Denali it was quick and easy.... Hassan is an Excellent Salesman, he is patient, knowledgeable, honest, and very pleasant. I highly recommend Hassan. A special Thank you to Jutta the Finance Manager and Romy the GM for expediting the purchase. I’ll be back for my Aston Martin.... in the meantime I am really enjoying my new Maserati... and Isabella loves her shirt... Thank you so much!!!!

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Recommend Dealer
Yes
Employees Worked With
Hassan
November 29, 2015

"Excellent dealership"

- amousa

I just bought leased 2015 Maserati Ghibli from Towbin Motorcars Las Vegas, and my experience could not have been better. The salesman (Jeff Adelman) was very friendly. Jutta in finance was great. However, it was the Jeff Adelman Sales Manager who was a rock star. He didn't play any games. He was very fair!

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Yes
Employees Worked With
Jeff Adelman
March 14, 2008

"I live in St. George, UT, which is about 2 hours north of..."

- xomniron

I live in St. George, UT, which is about 2 hours north of Las Vegas on I-15. I own a 2006 Acura TL with approx. 26,000 miles. About two months ago, a sound became obvious in the engine bay. Since the car continued to perform well, I wasn't too motivated to have it looked at then. Over time, the sound became more insistent and I knew it would have to be dealt with. I considered going to the local Honda dealer to see if they could service it, but never pursued that idea. I stopped at the Acura dealer in SLC when I was in that city on business -- about 5 hours drive north of my city. Their service people listened to the problem and suggested I make an appointment to return, because they didn't have time to service it that day. A couple of weeks passed and the sound grew louder. So, I made an appointment with Acura of Las Vegas and made a day trip to have the car serviced. Upon arrival at about 8:30 am (LV time), I was given a courtesy loaner car (a 2008 TL, by the way) for the day to use while my car was being worked on. Not long after leaving my vehicle, I received a call on my cell phone from the service representative telling me they had found the problem but did not have the parts in stock. The noise was from the belt tensioning pulley(s) for the engine accessories -- power steering, water pump, A/C, etc. I returned to the dealership resigned to have to return another time to complete the repair. While waiting for my car to be put back together, Mr. Hasemann talked to his supervisor and obtained permission to let me keep the loaner car rather than drive mine to return to St. George, UT (over two state lines) and then come back two days later when the work on my car was completed. Unknown to me, in talking to the mechanic, Mr. Hasemann was told that if the defective parts on my car failed while driving at Interstate speeds, the resulting damage would be severe. His solution to the difficult situation for me was more than I could have expected. I kept the loner car for 48 hours, driving it over 200 miles back to St. George and then returning to Las Vegas. Mr. Hasemann called long distance to inform me when the parts arrived the next day and then to tell me my car was ready to pick up. Best of all, the repairs were covered under warranty, so the only cost to me was the fuel for the two trips to Las Vegas and home. I feel this was a very positive outcome and I feel Acura of Las Vegas went above and beyond in their service and helpful attitude. My experience is not unique. A friend in St. George had a similar positive service experience with this dealership. I will definitely return to this dealership for servicing my Acura and in a couple of years probably buy my next car from them.

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Recommend Dealer
Yes
Employees Worked With
Larry D. Hasemann
December 19, 2004

"I have had three Acura's, a Legend and two TL's. Took my..."

- acurafan89144

I have had three Acura's, a Legend and two TL's. Took my old Legend to Falconi for a variety of work ($1200), including an a/c blower that was running slow. Falconi's replaced a transistor board, and told me it was working perfectly. I paid for all the work, including about $280 for the transistor. When they brought the car around the building to give it to me, the fan did not work at all!. They then took it back to the shop and said that the fan motor needed to be replaced (another $700 plus0. I told them that I wanted some credit for the mis-diagnosis, but they refused, insisting that "cooincidentally" the fan motor had suddenly failed in the 50 feet they drove the car from the service bay to the front of the dealership. I don't know if they really believed that, or just erred and just erred in diagnosis and were unwilling to admit their mistake, but it left a very bad taste with me, and has turned me off to Acura. If you are under warrenty you might as well stick with Falconi, but otherwise I suggest you find a different service shop.

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Recommend Dealer
No
Employees Worked With
Service manager, Mike Hanna
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