Tower Ford Inc

This was an awful place. Do not go there if you want to leave with your pride and dignity, never mind a CAR. After looking to lease and discussing the options we wanted in the car, we were told a blue leave with your pride and dignity, never mind a CAR. After looking to lease and discussing the options we wanted in the car, we were told a blue car (first color choice, but color was not top priority) was located for us at another dealer and would be brought in. The credit check was done, the payments were discussed and agreed upon, and a deposit was left with them and the receipt was signed by all parties. We were told the car would arrive in about three days. We were to receive a call confirming car pick up time. Well, three days went by and we did not receive a phone call so I called him. He gave me some excuse that this particular car "might be sold because the other dealer told me someone was coming in to look at it," and that we would call me after the weekend. The weekend passed, and again no phone call, so I called them again. I was told the car was sold but there were two more at yet another dealer that were available, and we were given the choice of silver or white. We chose the white one. He said he'd secure the car with the dealer and call us back. Of course, no phone call. Once again I called and was told the white one was also sold but we could have the silver. At this point I said, "fine, let's get this buttoned up because we need a car." the next day it was the same story, now the silver one was suddenly sold too. That's when I told this guy he was the worst sales person ever and didn't even want to know what his problem was. He told me, "I'm at the mercy of the other dealers because their customers come first.". Did you ever?? At this point I told him he was done treating us like fools and we were not going to be jerked around anymore. I told him to forget the whole thing and to credit my credit card immediately. Now this is good, he told me, "no problem, either MAIL ME THE RECEIPT OR BRING IT IN IN PERSON AND I'LL CREDIT YOUR CARD." This I actually could not believe and I called my credit card company and had them deal with these people. The worst experience ever. When our Mini Cooper car was leased from Hassel Mini, there were no issues, and after we left this place we went to Levittown Ford and got a car right away, but this is the worst I've ever dealt with! DON'T GO TO THIS PLACE! More

I leased a car from Tower Ford in 2006 a really nice Ford Escape. My salesperson was Jason Fachner and he was very nice throughout the whole process. Tower did not have the vehicle I wanted in stock so they Escape. My salesperson was Jason Fachner and he was very nice throughout the whole process. Tower did not have the vehicle I wanted in stock so they got it from Syosset Ford. The funny thing is that Tower was still cheaper than Syosset was. In 2009 I returned to Tower and gave my lease back to them. I was not looking for another Escape as my needs have changed. Again I worked with Jason and he was able to offer me a great deal on an nice Explorer. In the years that I have been buying and servicing my vehicles at Tower Ford I have always had good experiences. My Sister bought a 2006 Fusion from Jason. My Brother in Law leased 2 F-150's from Jason My Brother bought a 2008 Explorer from Jason at least 3 people that I work with have purchased vehicles from Jason as well....... There is no such thing as a perfect car dealer but of the ones that I have dealt with Tower Ford is pretty good. More

It was by far the worst experience I ever had. I brought 2005 Explorer in to be serviced for a gas gauge issue and the created a list of issues with the car that I later found out never existed. The servic 2005 Explorer in to be serviced for a gas gauge issue and the created a list of issues with the car that I later found out never existed. The service people are terrible. I dealt with Kelly Shade (service manager) and Jane Matzelle (front desk). It was like dealing with dumb and dumber. When I questioned the why the work need to be done, they got completely defensive and challenged me on everything I asked that did not seem logical. When I asked to speak with the service manager, it took 2 days for her to return my calls. She was of no help and was even dumber that the first person I spoke with (Jane). Instead of customer service, I got the "you need us" treatment. Long story short, I took the car to another ford service center and they had the car fixed the same day and said all of the other so called "repair required" were unnecessary (breaks, rotors, belts, etc.). The second service center said that they were told from other customer that Tower Ford of Great Neck was one of the worst service centers around. They were known for make unnecessary repairs and inflating bills. More

We have a 2005 Ford Mustang Convertible that we bought from Tower Ford. In February 2008 we had Tower install a Factory Ford Remote Start system. Soon afterwards we had water leak into the car on the pas from Tower Ford. In February 2008 we had Tower install a Factory Ford Remote Start system. Soon afterwards we had water leak into the car on the passenger side. I made sure that the cowl was cleaned off figuring that could be the issue. Again in late May, we again had a water leak issue. We were also sent notice of a recall so we decide to bring the car to Tower Ford. We had the recall done, some other warranty work done, the water leak looked at and "fixed", and an oil change. According to Tower, they "resealed the front cowl". This took two days and the left over bottle of our supplied oil was missing. Unfortunately, the water leak occurred again, and we brought the car back in October. This time, the fender was removed and resealed. This took seven days but the problem reoccurred soon afterwards. We brought the car back in for 18 days. Again the right front fender area was resealed. The carpet and the insulator were replaced. We have not had a significant rain yet, but the problem SEEMS to be fixed. However, when the car was picked up, the aftermarket XM radio setup no longer worked AT ALL. We were told they couldn’t do anything at that time. When the car was brought home it continued to run after the key was removed from the car. It eventually shut itself off after 10 minutes. The next morning we had Ford Roadside Assistance tow the car back to Tower, where they told us that the ignition had been miswired and there was nothing they could do about the XM, it wasn’t a Ford product and it wasn’t their responsibility. We were also told they had paid to have it checked out by an accessory installer, but they couldn’t find the problem either. I had the car checked out with a colleague of mine who is an ASE certified Technician (as well as myself) and our accessory specialist at a local Toyota Dealer. We found that the XM wiring harness was not connected to the radio harness or ground, an indication that it was never checked, and the coaxial cable to the controller had been pinched. Even after the wires were connected appropriately the unit would not power on. It is colleague’s determination that the unit has probably been shorted and needs to be replacement. Furthermore, when I went back to tell the Service manager this, I was told “this was a lie, none of this was their fault, that I was trying to get over on them” and so on. I was also screamed at on the phone and in person by the service manager. Furthermore, the wheel lock key was missing from inside the car when I was changing the tires from summer to winter. I was required to remove the wheel locks by force and was offered no compensation other than "he would look for the old key" which is now pointless. More