Tower Ford

An embarrassment of a dealership and "professional business". One of our customers purchased a Ford vehicle from us, and when an issue came up, he took it into Tower, who diagnosed the issue and did the repair. The customer had to take it in personally because employees were told they were not allowed to work on anything from our dealership. The repair did not fix the issue, but they told the customer to pick up his truck and pay the $223 bill anyway. We will be taking his vehicle to another Ford dealer for the actual repair, but buyer beware with this dealer. I can never imagine treating a customer like this.

I have been buying and maintaining ford trucks both personal and business for over 20 years with tower ford. I keep going back because of excellent reasonable priced service and knowledgeable honest sales staff. Have recommended many people to tower.

I had to use the Tower Ford Body Shop three times in the past two years. They always have delivered exceptional service. Mr Kirby's efforts on my behalf in dealing with the Insurance company and resolving any issue is noteworthy.

While on vacation pulling our trailer I thought the truck had developed an oil leak. Called and talked to Jim Ortiz in service and made an appointment. Dropped it off at 2:00 to be diagnosed and he called back a couple hours later with the results, which luckily weren't serious and was able to pick it up the next day. Jim was very helpful and friendly. The offices and shop was very clean Highly recommend Tower Ford service department!!

They do an excellent job keeping my vehicles maintained, with a going forward emphasis on preventive maintenance which I really appreciate. The keep my vehicles reliable and running for the long term. Breakdowns are no fun. The are friendly and great to work with.

Thank you for the excellent service and caring attitude when I brought my Escape in. Bill was very professional and listened to my concerns about my vehicle.

Very responsive and prompt appointment with detailed explanation. Tailgate mechanism was taken apart, lubricated to remove binding and reassembled avoiding replacement parts. Glass replacement was routine.

Thank you to the awesome crew at the body shop....you made my car like new again...(that xxxx deer) anyway I will refer more people your way. And thank you for the loaner car....

Charged me 127.50 Took it in because transmission wasn't grabbing, didn't do it for them, they recommended I bring it back to have transmission service WTH!!!

I had a service job done with this dealer, fluids topped off, the oil, and filters changed, 12 days later the radiator hose blew off because a ring clamp was moved from the top of the water pump. I was pulling a 5th wheel camper up hill on Hwy. 199, 13 miles south of Grants Pass when this occurred. The truck was towed to Mocks Ford where the diesel mechanic took one look at it and told me someone moved this clamp. The mechanic at Tower Ford in Coos Bay was the last person to work on this engine before this happened. It cost me over $1500 and the management at Tower Ford denied any responsibility for this accident. We were out of towners passing through and we were taken advantage of.