This trip in was a scheduled oil change, everything went great, customer service was excellent. Last trip in was for an issue on my diesel, same expierence, it took several trips in to isolate an issue, service was great, Ron the technician was one of the best I've ever had at a Ford dealership and I've owned Fords since 1973. Both Bill and Christine were excellent also. Not sure who the technician was that did the oil change, but really appreciate the fact that he left the extra DEF fluid I had paid for in its jug for me to add as the level goes down. Recommed these guys highly.