Tower Ford

I had to use the Tower Ford Body Shop three times in the past two years. They always have delivered exceptional service. Mr Kirby's efforts on my behalf in dealing with the Insurance company and resolving past two years. They always have delivered exceptional service. Mr Kirby's efforts on my behalf in dealing with the Insurance company and resolving any issue is noteworthy. More

While on vacation pulling our trailer I thought the truck had developed an oil leak. Called and talked to Jim Ortiz in service and made an appointment. Dropped it off at 2:00 to be diagnosed and he called ba had developed an oil leak. Called and talked to Jim Ortiz in service and made an appointment. Dropped it off at 2:00 to be diagnosed and he called back a couple hours later with the results, which luckily weren't serious and was able to pick it up the next day. Jim was very helpful and friendly. The offices and shop was very clean Highly recommend Tower Ford service department!! More

They do an excellent job. They do an excellent job keeping my vehicles maintained, with a going forward emphasis on preventive maintenance which I really appreciate. The keep They do an excellent job keeping my vehicles maintained, with a going forward emphasis on preventive maintenance which I really appreciate. The keep my vehicles reliable and running for the long term. Breakdowns are no fun. The are friendly and great to work with. More

Thank you for the excellent service and caring attitude when I brought my Escape in. Bill was very professional and listened to my concerns about my vehicle. when I brought my Escape in. Bill was very professional and listened to my concerns about my vehicle. More

Glass repair/replacement and tailgate repair Very responsive and prompt appointment with detailed explanation. Tailgate mechanism was taken apart, lubricated to remove binding and reassembled avo Very responsive and prompt appointment with detailed explanation. Tailgate mechanism was taken apart, lubricated to remove binding and reassembled avoiding replacement parts. Glass replacement was routine. More

Awesome Autobody Shop Thank you to the awesome crew at the body shop....you made my car like new again...(that xxxx deer) anyway I will refer more people your way. And th Thank you to the awesome crew at the body shop....you made my car like new again...(that xxxx deer) anyway I will refer more people your way. And thank you for the loaner car.... More

Unbelievable Charged me 127.50 Took it in because transmission wasn't grabbing, didn't do it for them, they recommended I bring it back to have transmission servic Charged me 127.50 Took it in because transmission wasn't grabbing, didn't do it for them, they recommended I bring it back to have transmission service WTH!!! More

Poor Service I had a service job done with this dealer, fluids topped off, the oil, and filters changed, 12 days later the radiator hose blew off because a ring cl I had a service job done with this dealer, fluids topped off, the oil, and filters changed, 12 days later the radiator hose blew off because a ring clamp was moved from the top of the water pump. I was pulling a 5th wheel camper up hill on Hwy. 199, 13 miles south of Grants Pass when this occurred. The truck was towed to Mocks Ford where the diesel mechanic took one look at it and told me someone moved this clamp. The mechanic at Tower Ford in Coos Bay was the last person to work on this engine before this happened. It cost me over $1500 and the management at Tower Ford denied any responsibility for this accident. We were out of towners passing through and we were taken advantage of. More

Wonderful service staff! All the folks over at Tower Ford are very friendly and helpful. They help with the upkeep of my 2011 Ford Mustang convertible, purchased from Tower. All the folks over at Tower Ford are very friendly and helpful. They help with the upkeep of my 2011 Ford Mustang convertible, purchased from Tower. Thanks for making me always feel like a part of the local Ford family! More

Once again, great service This trip in was a scheduled oil change, everything went great, customer service was excellent. Last trip in was for an issue on my diesel, same expi This trip in was a scheduled oil change, everything went great, customer service was excellent. Last trip in was for an issue on my diesel, same expierence, it took several trips in to isolate an issue, service was great, Ron the technician was one of the best I've ever had at a Ford dealership and I've owned Fords since 1973. Both Bill and Christine were excellent also. Not sure who the technician was that did the oil change, but really appreciate the fact that he left the extra DEF fluid I had paid for in its jug for me to add as the level goes down. Recommed these guys highly. More