Tower Honda of Longview

DISHONEST. ..The sales manager basically hung up on me..very rude and unprofessional..Tried them again..Still the same.All about the money.. ..The sales manager basically hung up on me..very rude and unprofessional..Tried them again..Still the same.All about the money.. More

Went in looking to buy a new civic. Salesman Carlos quoted 14k over the sticker price. After putting a deposit down and waiting a month for the car to arrive I sat down with the finance Salesman Carlos quoted 14k over the sticker price. After putting a deposit down and waiting a month for the car to arrive I sat down with the finance consultant and discussed that I wanted to remove some of the add ons. he removed both the VSC &GAP add ons but explained he could not remove the 3k pro pack(nitrogen tires , tint and other accessories) Due to the market being how it is now. Now keep in mind I was already laying 4K in Mark adjustments. I let him know I wouldn’t be purchasing the car if they could not remove the pro pack . He proceeded to get another finance consultant and they both informed me they couldn’t remove the pro pack . I then said that was fine and I wouldn’t purchase the car. The other finance consultant then proceeded to go to the lobby and tell WE GOT A CIVIC FOR SELL NOW. I was leaving and went back to get my deposit. After getting my deposit I was walking through the main lobby where I over heard the finance consultant speaking I’ll things about me. I’m not upset and then not removing the extra add ons I understand it’s the industry I’m upset that the finance consultant conducted himself the way he did. The least he could have done was have the respect to speak I’ll of me after I left the dealership . I don’t recommend this dealership at all, very disrespectful. More

After my car was finally totaled, I had only 3 days to find a used Murano to replace my old one. Because of current supply issues that was not an easy task. Tower Honda had one in stock with low mileage find a used Murano to replace my old one. Because of current supply issues that was not an easy task. Tower Honda had one in stock with low mileage and was the closest to my home which was an hour's drive. Mark Levra and the finance person were incredible in getting me into that car driving it home within an 2 hours. I didn't have the settlement for the totaled car yet so they let me write them a check for that amount and agreed to hold it until they heard from me once my settlement check cleared my bank. Talk about trust! After a quick clean up service on the car, Mark drove the Murano and met me at the Enterprise car rental to turn in the rental and I drove home with my new beautiful Murano. Could not have been any easier. One thing I will say is that there was no negotiating in the price, which I expected because of the low inventory every dealership is experiencing right now. Over all, it was a great experience and saved me from having to drive up to 3 hours away in 3 different directions looking at similar cars. I am a happy customer! More

When I went to the dealership they were very helpful. They did all they could do to get me approved, I never dreamed I would be driving a brand new car. And for this I'm very thankful they were wonderful They did all they could do to get me approved, I never dreamed I would be driving a brand new car. And for this I'm very thankful they were wonderful. Tyler did a wonderful job More

The purchasing experience was pretty typical. But after making your purchase you're pretty much given the cold shoulder when you spot out safety flaws on tires. Apparently having chunks of rubber missing f making your purchase you're pretty much given the cold shoulder when you spot out safety flaws on tires. Apparently having chunks of rubber missing from low profiles tires is not a "SAFETY ISSUE" IM pretty sure staff at tower Honda wouldn't dare let their loved ones go out on the highway with rubber missing from the sides of their tires. It's pretty sad because I have other family members looking for vehicles as well. This dealership may have just lost more potential customers over tires. What a pity! I love recommending businesses that do right. Not just from initial purchase but after as well What's the point in having a 3 month 3,000 mile warranty? I drove 5 hours from my another state to only find out after purchasing nothing else matters.🤦 More

Its all about sales, forget service afterwards Danny Benage, General Manager,Ken Bachus, Service Manager and Shannon Gonzalez, Service Advisor have all managed to show me that all this dealership Danny Benage, General Manager,Ken Bachus, Service Manager and Shannon Gonzalez, Service Advisor have all managed to show me that all this dealership is interested in is sales. After sales servicing has been shoddy and slipshod, often being met with "can't duplicate, can't fix, not covered or just plain old slapshod maintenance, requiring multiple trips to have repaired properly. Danny Benage's latest "cure" is to trade in my 2019 Insight for a new vehicle "that I might like better". He totally misses out that what I would like better is quality service, not excuses and blowoffs. More

Not interested in negotiating price I will be buying a Honda CR-V tomorrow from Honda of Fort Worth. I started negotiating with several dealerships but Tower Honda was completely uninte I will be buying a Honda CR-V tomorrow from Honda of Fort Worth. I started negotiating with several dealerships but Tower Honda was completely uninterested in negotiating the price. I ended up buying the vehicle from Honda of Fort Worth for a few thousand less than the lowest offer from Tower Honda. The offer from Tower Honda was basically MSRP. More

Amazing customer service . Mark levra is your go to salesman Tower Honda will get you in the car you want Went in and 4 hours later I was driving off in my new car . Mark levra was great and easy to work with Tower Honda will get you in the car you want Went in and 4 hours later I was driving off in my new car . Mark levra was great and easy to work with More

HORRIBLE experience. PLEASE read my whole review Get ready because this is about to be a very bad and long review. PLEASE READ UNTIL THE END. IT WILL CHANGE YOUR MIND ABOUT THIS DEALERSHIP I HOPE. I Get ready because this is about to be a very bad and long review. PLEASE READ UNTIL THE END. IT WILL CHANGE YOUR MIND ABOUT THIS DEALERSHIP I HOPE. I have purchased 2 vehicles from this dealership. The first one was when it was Fenton Honda and the second was when it became Tower. First purchase with Fenton went very well. In 2016 I went into Tower to purchase a new 2016 Accord. It was TERRIBLE. It was literally about a 6 hour process. There were times we stood up and was going to walk out. Finally it was over…I drove off in my 2016 Accord. On Friday November 10th my husband and I went out and about all day in Longview. I wanted to drop by Tower and see if the 2018 accords had arrived since I knew the body style was going to change and I was curious as to what they would look like. I wasn’t going to put names out there but I really feel like I should only because if I was reading reviews (which I did) I would want to know who to deal with and not to deal with. We got out and was met by Jerrard. We started talking a little about the cars and I started explaining my situation. I told him that I was satisfied with my accord but I liked the new body style on the 2018. The whole 20 minute conversation, he was very dry with us and didn’t seem interested in our business. We told him ahead of time that we had our own financing and we said what I would pay for the car and what I would take for MY car. We told him up front that we WAS NOT going to play the back and forth game. If they couldn’t give what we asked, then so be it. It was no big deal. We left and he called my husband about 30 minutes later and of course….he started playing numbers. They literally talked for 1 minute. The following Monday, November 13th, I received an email from a lady named Casey asking me to call her to give my feedback on my visit. So I did. I explained to her that it was very different. That Jerrard was very dry and didn’t seem interested in dealing with us. She apologized and said she would speak with him. She stated that Jerrard had called my husband earlier that morning. She stated she would let me know something shortly. Later that afternoon at 1pm, my husband received a phone call. Same thing…the number playing game and they said they would call us back. Our bank at this time had received a quote and I was talking with them. I went home and started looking at my paperwork on my 2016 accord and had a line item I was concerned about. I called Tower and spoke with Brian. He was nice on the phone and answered my question. He started looking at my notes I guess and was questioning me why I was looking elsewhere instead of dealing with them. I told him that there was another car exactly like I wanted for less. He said he didn’t understand why they would let me leave for just a few thousand dollars. I ended the conversation and asked my husband to tell Jerrard to call me bc I wanted to know some of the numbers they had down. He called and said “it’s a good thing you called bc they were done with you until you talked to Brian.” He discussed numbers and he said he would call me the next day. The next day, Tuesday, I received a call from our bank and they stated that they were given the wrong VIN number TWICE. So I called Casey. She said she didn’t know what was going on and said she would call me back shortly. WELL….. that was TUESDAY and I didn’t hear from anyone until SATURDAY. Jerrard called my husband to let us know that the car I liked was delivered. My husband told him that he needed to call me because I was very upset with the customer service. When I got on the phone with him, I told him I was upset with how things were going. I told him it was Saturday and our bank was closed so there was nothing I could do until Monday. He said OK and hung up. On Monday November 20th, I spoke with our bank and they finally had the correct VIN number. We got the numbers right with everything. I sent Jerrard a text to let him know that my husband and I would be in the following morning. He said “Ok.” After all of this, I’m still stupid enough to go up there. So Tuesday we got to the dealership at 12:30pm. I parked my car and NOBODY EVEN DROVE IT OR LOOKED AT IT. I drove the NEW car with Jerrard and he didn’t explain much of anything. We all sit down and start going over the paperwork so it can be submitted to our bank. We get back in a finance office with Lenny. He starts printing out the odometer papers on both vehicles. They had my mileage wrong on my 2016. My husband corrected him and Lenny said he would change it. Even with the mileage going up, the numbers on the car didn’t change. (We told Jerrard numerous times the correct mileage and he obviously didn’t care.) So…..the papers got faxed to our bank. My husband left and I waited in the lobby until my new car was finished with the detail and all. I waited from 1:45pm-3:30pm. The WHOLE ENTIRE TIME I sat and listened to the General Manager (DannyBenage) talk with other people. (Employees and some other guy that I think they did trades with or something.) He obviously started looking at my paperwork and didn’t seem too happy about it. He realized he wasn’t going to make anything off of us. I heard the word “F**k” come out of his mouth about 100 times. It made me so uncomfortable that I literally had to get up and walk around and even just go outside. My new car finally came around and I got everything inside it. Jerrard was already dealing with another couple that he was having trouble with as well. (The same older couple that I overheard the general manager talking bad about.) I had to interrupt and tell Jerrard that my new car was on EMPTY. He asked another employee to please let me follow him and fill my car up. That employee was Cornelius. As I was getting ready to leave….I got no excitement out of Jerrard. It’s like he didn’t even care that he just sold me a BRAND new car. So I left and went to the gas station. There is when Cornelius I guess realized that I was looking around at the car and didn’t seem to know much about it. He asked me if anyone explained or showed me any of the features. I told him no. He asked me to pull around and he would show me everything I wanted to know. He was so nice and answered any question I had. I left and was on my way. As I was driving, I just had this bad gut feeling and knew I made the wrong decision. I just traded my 2016 that had sooooooo many more features on it than the new one did. I got home and told my husband that I was unhappy and I explained everything that happened at the dealership after he left. Let’s just say he wasn’t happy. At this point, we haven’t even signed papers with our bank yet…..that’s where we got so LUCKY. THANK GOODNESS. My husband called the dealership at 5:50pm and asked to speak with the general manager Danny. When Danny got on the phone, my husband told him that we was bringing the new car back at that moment and was getting my 2016 back. Danny said he would be there waiting for us. When we arrived shortly after 6pm, there was about 5 men standing around like cattle LOL. My husband saw Cornelius first and THANKED him for being the ONLY person that would help me that day. We walked in and it was immediately attacking everyone. My husband was of course putting his opinions and thoughts on the table and explaining how he felt. He told Danny that he didn’t appreciate him cussing in front of me as much as he did. My husband told him that they all needed customer service and that we had purchased 2 vehicles in the past and was about to have 3 but they would never have our business in the future. They bickered back and forth for a second and then my husband went and got my car. I walked out and all the men followed. I tried to explain to Danny what all the issues were since my husband was upset and not saying what all needed to actually be said. My husband then started telling Danny that he would never cuss in front of Danny’s wife and he didn’t appreciate the fact that he did it so much in front of me. Danny’s reply was “point taken.” My husband then in a sentence dropped the “F” word. Danny then said, “so it’s ok for you to cuss in front of your wife but it’s not ok for me?” I told my husband to just get in the car and we drove off. Bottom line, the overall experience was so unbelievably horrible. I will never in my life go back to Tower Honda in Longview. They are all the most disrespectful people ever. To just sit and hear the general manager talk so bad about people is just horrible. The only thing good I want to come out of this LONG review is Cornelius. I feel like he should be credited for his kindness. If you go to Tower Honda, just know you are going to be possibly treated like I was and not feel welcomed. I will ALWAYS own a honda accord however, MY business is now elsewhere from here on out. More