Had a 9 am appt for a 2 hour job. I called at 11:45 to get progress, and they couldn't even get me a status until after lunch (1:30). Called right back and it hadn't even started. That meant that they would get done until around 4 pm. Told them to not even start, and went and picked my truck up. I will go to somebody else. The last time I was there for an oil change and they didn't get started until 3 hours after my appt time. Will NOT happen a third time.