Pat Armstrong Ford Lincoln

Ordered my 2022 F250 from Armstrong Ford. When ordering Nathen walked by and had taken a look at my 2015 Expy and mentioned in passing a reasonable trade in value. Three months later when the When ordering Nathen walked by and had taken a look at my 2015 Expy and mentioned in passing a reasonable trade in value. Three months later when the F250 arrived, suddenly the trade in value of the Expy was low balled. I had the ability to pay cash for the F250 and sold my Expy outright to a used car lot for $500 less than Nathen originally stated. Love the truck, not so much the dealership! More

Worst service I have ever had!!! I’am a 59 year old retired man and I had just bought a private party 2000 Ford Excursion w/126,000 miles (lots of life left) for Mrs Quinn to tow her horse trailer. Sho retired man and I had just bought a private party 2000 Ford Excursion w/126,000 miles (lots of life left) for Mrs Quinn to tow her horse trailer. Shortly after the purchase the vehicle had to be shutdown due to some weird sound (and an engine light), but still started up fine & idled. However, to avoid any damage I had AAA “tow" the vehicle into Pat Armstrong Ford's dealership. Prior to its arrival, I contacted the GM a Mr. Jon “JK” Kuhnhenn personally and gave specific instructions to him and the service advisor, a Mr. Jake Smith (both) to be sure it was connect to the Ford computer (IDS) "before they started it again" & to perform a thorough diagnostic ONLY while connected to a computer. Then, instead of towing it into the service bay as previously discussed, someone started the vehicle then, actually ran & drove the vehicle, apparently according to the shop foreman for several minutes while NOT connected to the computer! And, you guessed it, seized the engine! Then, they called and said, "I needed a new engine and that it was my problem". The Dealer was clearly, "NEGLIGENT" in their Dereliction of Duties, while my vehicle was in their custody and care. Filed a complaint with the Attorney Generals Office, but they have no real power to do anything. Dont use these guys, BUYER BEWARE!!! More

So let me tell you a little something about Pat Armstrong Ford. They sold my daughter a lemon. She bought a 2003 Ford Focus from them 4 months ago and the engine is now toast. The car had less than 100k mile Ford. They sold my daughter a lemon. She bought a 2003 Ford Focus from them 4 months ago and the engine is now toast. The car had less than 100k miles on it when she bought it. She used the insurance money from her other car, which was totaled while it was parked, to buy this piece of crap. Now she has no car and no money for a car. They offered no help and showed no remorse towards the fact they sold her a car they knew was garbage. They even let it slip out, after the fact, that it was a "Mechanics Special" when it was NEVER advertised as such. They thought they were being nice, and trying to help her out, when they tried to sell her a car with a $350/mo payment. She paid just under $4k for the Focus. Just another dealership full of lying xxxxxxx. The service department guys were cool though. More

Bought a platinum extended warranty for around $5000. Was to take care of everything as long as I owned the vehicle per the salesman who sat with me in the office of the then manager of Town Ford, Pat A Was to take care of everything as long as I owned the vehicle per the salesman who sat with me in the office of the then manager of Town Ford, Pat Armstrong. Mr Armstrong agreed the warranty was for everything for the lifetime of my ownership of the vehicle; it was a 2012 Ford Escape with approx 16,000 miles on it which I purchased from Evergreen Ford in Issaquah in the fall of 2012, waiting to get the extended warranty at the local Ford Dealer in the Wenatchee area. Essentially I received oil changes and two wiper blades without charge. I requested a transmission flush several times which was denied because "the miles did not warrant it and Wenatchee is not an area with dusty roads." My comment fell on deaf ears. My battery went dead in Missouri and I called to see about the warranty covering replacement; was told Town Ford would not help because I was too far away--I should just have hired a tow truck to tow it to East Wenatchee. I could not have been more satisfied with the vehicle itself and have no negative thoughts about it. HOWEVER, RECENTLY, THE IGNITION WOULD NOT WORK WITHOUT MY REPROGRAMMING THE KEY. I was concerned that procedure might eventually fail so asked Pat Armstrong Ford (formerly Town Ford) to run a computer check/print-out on it. When I checked with them, I was told by Pat Howell, service advisor, they did a computer check but there was no such thing as a print-out to verify the results. HE SAID THEY REMOVED THE STARTER. WELL, WHEN I ATTEMPTED TO PLACE THE KEY IN THE IGNITION, IT WAS SLOPPY AND WIGGLED A LOT--I BELIEVE THEY BROKE SOME OF THE PARTS OR SIMPLY DID NOT DO A RELIABLE MECHANICS JOB OF REPLACING IT. Patrick Armstrong Ford then quoted me $990.94 to diagnose, remove and replace lock cylinder and housing, and the lock itself with no guarantee that would actually correct the problem. I declined and was then charged and I paid $125 for the diagnosis for which I had no proof had been done by running an electronic diagnostic test. Going to another location I and my family found a vehicle to my liking and arranged for my car to be taken as a trade-in. That car dealer actually delivered my replacement vehicle to Wenatchee (more than a 250-mile round trip) and then loaded my 2012 Ford on that trailer to take it to their site (at no charge to me!). NOW THAT IS WHAT I CONSIDER GOING BEYOND THE CALL OF DUTY AND THAT DEALER WILL GET MY BUSINESS WHEN I NEED REPAIRS EVEN THOUGH THE DRIVE AND STAY-OVER MAY BE SOMEWHAT COSTLY. --- And to top the whole experience off, here is the response Pat Howell gave me when I told him I had given and would continue to give his dealership bad publicity: QUOTE "THERE ARE A LOT OF RICH PEOPLE IN WENATCHEE AND UNTIL THEY RUN OUT OF MONEY I DON'T CARE ABOUT ANY BAD PUBLICITY YOU MAY GIVE." More

Went in to purchase a inexpensive car to just go back and forth to work. Nothing to fancy. Told Tracy several times that the two auto loans were recently paid off. Banks either denied or came back with h forth to work. Nothing to fancy. Told Tracy several times that the two auto loans were recently paid off. Banks either denied or came back with high terms. Why because I had $45k in car loans. When I questioned why they ran it wrong 21 times? Well I am not finance. I didn't know and my favored " we can't correct the past." Dang i knew better. Pat Armstrong messed us up 3 times before this issue. Guess local ford dealership just isn't worth keep giving chance to. Very disappointed More

Loss of power when towing I took my 2010 Ford F-350 6.4 diesel into the shop because I was loosing power when I was towing my 40 foot Alpine fifth wheel. There were no check en I took my 2010 Ford F-350 6.4 diesel into the shop because I was loosing power when I was towing my 40 foot Alpine fifth wheel. There were no check engine lights, Jake had his guys go over everything and they couldn’t find a problem. Two weeks later same thing except I did get a check engine light. I took it into a local auto parts store and they ran a check for me .(I live fifty miles from Wenatchee). I called Jake and told him what I found. He checked inventory and found the part. I left mt truck Sunday night in their lot and Monday they installed the new part. I picked it up that evening. Jack runs a great shop and if I have any other problems that’s where I will go. PS too the truck and fifth wheel on a 400 mile trip with no problem. Thanks again Jake More

Excellent service with a good deal on my 2019 Ranger. I highly recommend them to everyone who lives in my area. I wanted to take a look at a new ranger ever since they were out and they worked real hard on highly recommend them to everyone who lives in my area. I wanted to take a look at a new ranger ever since they were out and they worked real hard on getting me a 0% APR for 84 months deal. It worked out great More

As far as the transaction, we were told it was ready at 3:00. We arrived then and the extra parts ( mudflats, etc.) were not installed. We did not appreciate having to wait. Other than that the transaction 3:00. We arrived then and the extra parts ( mudflats, etc.) were not installed. We did not appreciate having to wait. Other than that the transaction went ok. Love the new truck, but the 2 middle bed tie downs are missing. Any chance they could be sent to me? More

Great interaction with Jessie, Sergio and Paul. Pickup ready to go when I arrived. Clean, full of full, etc. The transaction went quite seamlessly. Thanks! ready to go when I arrived. Clean, full of full, etc. The transaction went quite seamlessly. Thanks! More

The dealership was very responsive to our online inquiry. In these weird times of COVID-19, the personnel that we dealt with at the dealership practice good safe healthy behavior. They were very courteous fr In these weird times of COVID-19, the personnel that we dealt with at the dealership practice good safe healthy behavior. They were very courteous friendly and helpful. We were pleased with our experience. More