Town North Mazda

Town North Mazda New Car Purchase Experience After quite a bit of research on compact SUVs, I narrowed my list to three, including the Mazda CX-5. My wife and I visited Town North Mazda about a m After quite a bit of research on compact SUVs, I narrowed my list to three, including the Mazda CX-5. My wife and I visited Town North Mazda about a month before we needed to make our purchase. Our sales pro, James Fuquay, was the definition of a product expert. We reviewed the various trim levels and decided to test drive the Signature Edition. We were up front about our timing; that did not impact in any way James' attention to detail. He reached out to us one time after our visit to make sure we had all the information and experience with the car we needed. After visiting the other two dealers, comparing the plusses and minuses of each car and dealership, and approaching our purchase deadline, we went back to Town North Mazda. We set up an appointment with James and in less than an hour had a 'done deal'! The F&I experience was painless... and James did a terrific job through the sales process all the way to his vehicle delivery training. Can't recommend James enough... and the CX-5 is as fun to drive and as nice a vehicle as any we have ever owned. Kudos to Town North Mazda, James and Mazda... very much a great car-buying experience. More

I bought one last year and went back this year for a second Had such a good experience last year buying a CX-5 from them last year, I went back this year and bought another one for my wife. The purchading proce Had such a good experience last year buying a CX-5 from them last year, I went back this year and bought another one for my wife. The purchading process was a breeze both times. I did different financing each time - both were simple and clear to understand. I’ve used their service department for oil changes, and love the ability to make an appointment online. i also suffered some body damage when I hit some debris on the highway. I made the appointment online, brought in my car, and they had it fixed and back to me in less than their estimated time. Every interaction I’ve had with their personnel has been first-rate. I would not hesitate to buy a third vehicle from them. More

minor recall item It was quick and easy. I was out in a half hour after being given a one hour estimate. I was offered a loan car, but it was not necessary. It was quick and easy. I was out in a half hour after being given a one hour estimate. I was offered a loan car, but it was not necessary. More

Excellent Experience I came to the dealership with a certain car to drive in mind. Ash was extremely helpful and informative without being at all pushy. I cam back two o I came to the dealership with a certain car to drive in mind. Ash was extremely helpful and informative without being at all pushy. I cam back two other times to test drive similar vehicles and every time was a great experience. When the time came to buy the experience was extremely positive and everyone was helpful and friendly. I never felt any pressure. I would definitely recommend this dealership to anyone looking to purchase a vehicle. More

Great service Great dealership that stands by their cars. Their service department is very fair and honest. They honored a manafacturer warranty for me that was jus Great dealership that stands by their cars. Their service department is very fair and honest. They honored a manafacturer warranty for me that was just overdue. More

My service Victor and the staff really took care of me and my car , I appreciate the speedy service and time frame it took to get my car back ....Thank you ! Victor and the staff really took care of me and my car , I appreciate the speedy service and time frame it took to get my car back ....Thank you ! More

Superior Service My car had a screw in the tire and I didn't feel comfortable driving my car. We called the next day and although they didn't have any available appoin My car had a screw in the tire and I didn't feel comfortable driving my car. We called the next day and although they didn't have any available appointments they said to bring it in and they would work it in. When we brought it in we could see they were extremely busy they took the time to make the repair - they did an excellent and thorough job. More

Great communication The staff in the service department were very courteous and knowledgeable. They thoroughly diagnosed the problems my car was having, and they did not The staff in the service department were very courteous and knowledgeable. They thoroughly diagnosed the problems my car was having, and they did not overcharge for the diagnosis. More

Excellent! Very friendly and easy experience. Quick on response to my questions. Attentive. I definitely will buy car there again and refer my friends and fam Very friendly and easy experience. Quick on response to my questions. Attentive. I definitely will buy car there again and refer my friends and family. More

Perfect Car Buying Experience Best experience in all aspects of purchase from test drive, pricing, personal service (James was very helpful, knowledgeable and concise). The financi Best experience in all aspects of purchase from test drive, pricing, personal service (James was very helpful, knowledgeable and concise). The financial department was quick and responded to my questions and finalization of purchase. More