Town and Country Ford

Nice people good service, what more can you ask for. Thanks Thanks More

They’ve always been good to me!!! My vehicle runs great and the service is awesome! Been a customer for over 7 years! I appreciate them and the service is awesome! Been a customer for over 7 years! I appreciate them More

Excellent dealership been doing business with them for many years. Very professional, take all the time needed to listen to your issues. I highly recommend this dealership and service department. many years. Very professional, take all the time needed to listen to your issues. I highly recommend this dealership and service department. More

Town and Country Ford on Independence in Charlotte NC is wonderful. They always make me feel welcome and take care of my service needs. wonderful. They always make me feel welcome and take care of my service needs. More

Great dealership. I first started dealing with their service department twelve years ago and continue to be impressed. Based on my positive relationship with service, when it was time to replace my Exp service department twelve years ago and continue to be impressed. Based on my positive relationship with service, when it was time to replace my Explorer, I worked with T&C sales and ended up purchasing an Expedition from them. Still great, consistent service. More

I brought my Ford in for scheduled service. Using Town and Country Ford's on-line scheduler made picking a day and time easy. I liked that, as well as the reminder texts and emails. Driving my car in to t and Country Ford's on-line scheduler made picking a day and time easy. I liked that, as well as the reminder texts and emails. Driving my car in to the service bay, I was promptly greeted and I chose to wait in the service waiting room while my car was serviced. They have a comfortable room and restaurant and clean restrooms nearby. My service was completed in a timely manner, and I was called by the service writer. I prefer more communication from a service writer regarding what the technicians found and any what measurements were made - which is the only reason I did not give Ford a 5 star rating. More

I scheduled to have brake pads replaced. I received several reminders of my appointment. I'm sitting in the waiting area when my service tech calls me and says the brake pads are not in stock and I hav several reminders of my appointment. I'm sitting in the waiting area when my service tech calls me and says the brake pads are not in stock and I have the option of taking a rental car. When I get to the service tech he tells me the other reason why my Mustang will not be ready until after lunch is because they had to put the service guy onto another car. My rental car options were a EcoSport or F150. Very upset because I had plans to ride out with my Mustang crew the next day. My car was not ready after lunch. I called the dealership close to closing time because I had not heard from them. The machine damaged my rotor so they had to order the replacement. This was on a Friday and I had to keep the EcoSport until Monday. Friday night I noticed the tag expired in March. Being of a person who works in law enforcement I was not happy about that. When I mentioned that to them I was told they were not aware of that and did not have another rental car. Because I was not prepared to be without my car for the entire weekend I had to keep the rental. I received a call around 10 am on Monday that my car was ready. Tuesday I pressed on the brakes and hear the same squealing sound that I did before I had the brake pads replaced. Needless to say once again not happy. More

I was so impressed by the fantastic job done by Hugh Johnson who sold me the 2012 Ridgeline. He was friendly, professional and truly cared about giving me a great buying experience. He had me take the Johnson who sold me the 2012 Ridgeline. He was friendly, professional and truly cared about giving me a great buying experience. He had me take the truck for a test drive and answered all my questions. We stayed in contact as the loan process took place and Hugh made sure my bank received the sales invoice. He kept me informed by phone and by text messages. When I called him to tell him I was coming to the dealer with the check, he said the truck would be ready when I got there. I was really grateful that Hugh had me send him a picture of the check because he had another buyer who was interested. Later that day when I arrived, he had everything ready to complete the purchase, just like he said. Throughout this entire process, Hugh was honest and upfront about everything regarding the truck and the purchase. I think his integrity is the thing I will always remember about buying this vehicle. I will gladly recommend Hugh and Town and Country Ford to my friends. Thanks for doing a great job. More

I enjoy doing business with town and country. Everyone is very friendly, helpful and try’s to get what you want at the rate wanted very friendly, helpful and try’s to get what you want at the rate wanted More