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Town and Country Ford

Charlotte, NC

4.9
338 Reviews
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5401 E Independence Blvd

Charlotte, NC

28212

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Showing 338 reviews

March 05, 2021

Really great service and friendly staff. They all made the buying process smooth and were helpful with any questions I had. Jay, was especially great helping me with the paper work and showing my the car. More

by Whitaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Elderini
December 26, 2020

All dealership members worked well together to make sure my questions were answered, my needs were met and my shopping experience was as enjoyable as possible. After visiting the dealership on several occas More

by busterdog2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugh, Tyler, "C-Wall, and Suat
December 21, 2020

I had to take my vehicle in for unscheduled repairs. As usual my service advisor Bill was absolutely great. My vehicle was repaired promptly and I was provided a loaner vehicle while mine was in for repai More

by Leebo2862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Worthington
December 16, 2020

Excellent car buying experience with this dealership. Friendly staff and very knowledgeable sales staff. Best inventory selection for the model vehicle I was looking for. Competitive financing rates and More

by jrkilly
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Ralston
November 29, 2020

Thank you for your good service. Ford company is a great company, I will continue to support and wish the Ford company produce more excellent products and great price. More

by Ming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugh Johnson
November 27, 2020

A routine oil change and tire rotation. They kept me updated and provided service updates via texts and answered my questions as well in a timely manner. Also, washed my car. Very pleased, as always. More

by laura.clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gill
November 26, 2020

The advisor asked all the questions, really felt like they cared. Measure the tread depth of my tires also! Follow up with phone call and text message. All was done in a timely manner, More

by Lou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
November 23, 2020

Town and Country completed my service promptly and the staff was very courteous and friendly. The waiting area was very clean. They have taken necessary steps for Covid. More

by FlitNC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lomenzo
November 02, 2020

I had my car at another well known shop and they couldn’t diagnose my DTC (Trouble Codes). I went to Town & Country Ford on Independence Blvd. and spoke with service writer Bill Worthington. He said he was c More

by Charles J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Worthington, Tim Richardson
November 02, 2020

This was the easiest experience I've ever had buying a new vehicle. The salesman was informative about the entire process without being "pushy" or overbearing. When we took delivery, he went over everyt More

by Luvin' my truck!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
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