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Town and Country Ford

Charlotte, NC

4.8
382 Reviews
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5401 E Independence Blvd

Charlotte, NC

28212

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Showing 382 reviews

May 16, 2026

This is a horrible dealer. They had us drive two hours on a truck we asked to put a deposit on then sold it before we got there. Do yourself a favor - go where people are hones More

by thomasp6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Melissa & Scott - the worst
May 22, 2026 -

Town and Country Ford responded

Thank you for your feedback. We sincerely apologize for the frustration and disappointment this experience caused. We understand how upsetting it is to make a long drive expecting a vehicle to be available, and this is not the level of communication or customer care we strive to provide. Please contact us at 704-536-5600 to discuss your concerns further.

May 11, 2026

They were very helpful, timely and friendly. I would absolutely use them again for a future purchase More

by rachel.s.gerken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Halaszynski
May 21, 2026 -

Town and Country Ford responded

Thank you for choosing us and for sharing your positive experience. We're glad we could provide you with helpful and friendly service.

May 09, 2026

Very simple and stress free process for purchasing a vehicle. I was there less than 2.5 hours including test drive and trading in my old car More

by Vuk Trivanovic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tre
May 21, 2026 -

Town and Country Ford responded

Thank you for your positive feedback! We strive to make the car buying process as efficient and stress-free as possible. We're glad you had a great experience with us and thank you for choosing our dealership!

April 27, 2026

Always great service. Town and Country Ford is where I go for all my ford needs! More

by KN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Suat and Carl
May 15, 2026 -

Town and Country Ford responded

Thank you for your amazing review! We are thrilled to be your go-to place for all your Ford needs.

April 26, 2026

It’s a great dealership… never had a dealership that got me prepared when I drove my car out the lot More

by sylus Marvin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saut and Taylor
May 15, 2026 -

Town and Country Ford responded

Thank you for the positive feedback! We're thrilled to hear that we were able to provide you with a great car buying experience.

April 24, 2026

Drove up from the low country for a deal that was well worth the trip. Mike and the whole team were awesome! More

by Andy Bottari
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Mike, Adam, Rachel
May 15, 2026 -

Town and Country Ford responded

Thank you so much for making the trip up to see us! We're thrilled to hear that you had a great experience with our team.

April 22, 2026

Town and Country was extremely fair on my trade. They were no haggle on the already clearly discounted truck I wanted. Our sales person D Cherry was patient though 3 test drives and Adam our finance More

by dyggsee
Recommend Dealer
Yes
Employees Worked With
D.Cherry, Adam
Apr 26, 2026 -

Town and Country Ford responded

Thank you for taking the time to share your experience with us! We're thrilled to hear you had a great time at Town and Country.

April 13, 2026

really happy with her new car, the process was easy, explained very well and fast! More

by GABASHISMIL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl
Apr 16, 2026 -

Town and Country Ford responded

Thank you for sharing your experience! We're thrilled to hear that you are happy with your new car and found the process to be easy, well explained, and fast. Enjoy the ride!

March 27, 2026

The dealership was a pleasure to deal with all around great customer service a plus rating More

by Jasonleviner20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas good
Apr 04, 2026 -

Town and Country Ford responded

Thank you for the glowing review! We are dedicated to providing top-notch customer service and it's wonderful to hear we exceeded expectations.

March 25, 2026

I just had an awesome experience at Town & Country Ford. Purchasing a vehicle can be a stressful and time consuming event. Taylor Ludwig my salesman assure me that this deal would be different. The entire More

by Albert C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ludwig
Mar 27, 2026 -

Town and Country Ford responded

Thank you so much for choosing Town & Country Ford for your vehicle purchase! We are thrilled to hear that our team made the process stress-free and enjoyable for you.

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