Came in for regular service and Apple car play upgrade. Was there early and pulled right in and had no wait.
In the afternoon it was a bit more hectic. The cashier was closed and I was instructed to go straight to the service advisor. I did not remember the name of advisor who helped me in the morning, since I was only there for a few minutes and every other time I’ve had my vehicle serviced I went to the cashier.
I went into the service bay and had no idea where to go to or who to speak with. One advisor who was clearly busy with something else helped me to a desk for another employee to help find who my guy was.
My suggestion is for the advisors to hand out a business card or something in the morning if we need to remember them. When there’s 20-30 people in the room running around it’s hard to single out a guy I only had a few words with.
Another minor comment is that the seat cover (plastic wrap) and the floor paper cover that the service guys put in were not removed from my car. Seems like an easy thing for them to do, to avoid leaving a mess in my car.
I’ll be back in 5,000 miles and I’ve come here a few times, this just wasn’t my best experience.