Town and Country Toyota

Lee was one of the best salespeople I have ever had the pleasure of working with. He was extremely helpful, professional, and knowledgeable about the vehicle I was interested in purchasing. He took the tim pleasure of working with. He was extremely helpful, professional, and knowledgeable about the vehicle I was interested in purchasing. He took the time to answer my questions, address my concerns, and work with me to get the best deal possible. Throughout the entire process, Lee made me feel valued as a customer and went above and beyond to make sure I was satisfied with my purchase. I couldn’t be happier with my experience and would highly recommend Lee and Town & Country Toyota to anyone looking to purchase a vehicle. Thank you, Lee, for making the car-buying experience such a positive one! More

I highly recommend this dealership. Ernesto was very friendly, helpful and professional. We purchased 2 cars in 2 days and entire process was smooth and easy. I am very happy with my ne Ernesto was very friendly, helpful and professional. We purchased 2 cars in 2 days and entire process was smooth and easy. I am very happy with my new RAV 4 and my mom is enjoying her new Corolla Cross. More

So, i have tried calling, leaving messages, spoke to another salesperson... nothing. I guess their generic" response to call them is just that, no meaning. I do believe they made a mistake (hopeful another salesperson... nothing. I guess their generic" response to call them is just that, no meaning. I do believe they made a mistake (hopefully not on purpose) in keeping and selling us our 2025 Highlander. --car had been repaired and painted, not reported, i had to clean some overspray off --drivers door would not lock, glad it was still under warranty --tires were out of balance... $40 --air pressure in tires was off on all 4 tires (some had 30, some had 40) --something yucky was under front passenger headrest --2 tires caps missing --recall was not performed... and at a dealer ??? --drivers mat missing.. $140 --inside of windshield was fairly dirty More

Great experience working with David. David was able to get the car I want and deal was great and pricing is transparent. David was able to get the car I want and deal was great and pricing is transparent. More

Had an amazing experience from the moment I reached out online to the moment I left with my new car. online to the moment I left with my new car. More

Finding the car was good. I contacted 4 Toyota dealerships in Charlotte. Town and Country gave me the best price. Provided them all the information the day before that they ne I contacted 4 Toyota dealerships in Charlotte. Town and Country gave me the best price. Provided them all the information the day before that they needed. The two people I worked with were JC Campoamor and Nevin Friesz. Disappointed that the paperwork was not all ready when I got there and still had to wait 30 minutes on the finance manager to get out of a meeting. I was not financing a vehicle so this should have gone a lot quicker to get in and out. They should be open when they say and not be in a meeting for an additional 30 minutes after opening. If a car has not arrived yet from the port ask to see the window sticker or all included items before committing. Would have given 5 starts if finance manager would have come out of meeting he was in to work get the paperwork done. Still believe customer first, else you get this rating. More

Staff, salesman, sales manager were great, polite, knowledgeable and professional. Price was great but... --Fluids were not topped off and they had no one on Sunday to do it --Recall was not perfor knowledgeable and professional. Price was great but... --Fluids were not topped off and they had no one on Sunday to do it --Recall was not performed... and at a dealership ??? --2 tire stem caps mising--- --air pressure significantly off in all 4 tires --The drivers door would not lock. Only figured it out when we realized why the car would not beep when locking --Inside of windshield was dirty **Seems like detailing and prepping department could use some work More

I recently bought a used vehicle here. My salesperson, Jeff, was friendly and made the experience feel easy, but beyond the make, model, and mileage, I was told very little about the car. My salesperson, Jeff, was friendly and made the experience feel easy, but beyond the make, model, and mileage, I was told very little about the car. When we asked about a spare tire our question was brushed off, and did not receive any answers. No one mentioned the car's remaining factory warranty. Then came the finance paperwork. The finance manager, Rodney Farley, added thousands in add-ons to my loan (a service contract and a maintenance plan), selling me extended coverage without ever mentioning the factory warranty already on the car. I left with only the first page of each contract, not the terms I'd supposedly agreed to. Dealing with him made me uncomfortable. Once the deal was done, communication stopped completely. About a dozen calls, texts, and emails to Town and Country Toyota, including Jeff and Rodney, and zero responses. I cancelled both contracts through the warranty company myself. My advice: don't buy from these people. If you do, get an out-the-door price in writing and read every line of the finance paperwork. I now understand why car dealerships have the reputation they do, and this location lives up to every bit of it. More

La atención estuvo bien. Muy demorado el tema de documentación y más grave, aún que sin autorización añaden garantías sin conocimiento de los propietarios. Esto es ilegal. Ad Muy demorado el tema de documentación y más grave, aún que sin autorización añaden garantías sin conocimiento de los propietarios. Esto es ilegal. Además de eso el carro estaba sucio, no tenía gasolina no se sintió como una buena experiencia. More

David T - sales and Deon - Financial were great! Super personable and didn’t try to strong arm me. Highly recommend them both Super personable and didn’t try to strong arm me. Highly recommend them both More