Towne Hyundai - Service Center

After I had my 2011 Elantra for several months, I didn't feel I was getting the gas mileage that was advertized (34-40 MPG), and that I was told I would be getting, at the time of purchase.So I filled the t feel I was getting the gas mileage that was advertized (34-40 MPG), and that I was told I would be getting, at the time of purchase.So I filled the tank up myself, recorded the miles on the odometer, went on a trip (3hours no stop and go)I refueled my tank, and did the simple math of dividing the number of gallons used into the miles traveled. I was shocked to see I only got 29 miles per gallon (MPG)on this trip. Then I began testing around town (stop and go)to find I was only getting 22-25 MPG. I was not happy so I returned the car to Ken GOSS (service manager)for repairs,adjustments etc.He said he would call me once the car was ready. That night I called him find out my car was ready, and went to pick it up. Several weeks latter I was going on another trip and dicided to test the mileage again because it didn't seem much if any better. On this trip I got 28.5MPG. When I got back from the trip I began my tests again to find NO improvements. I began trying to contact Ken Goss by phone so I could return my car again, only to be placed on hold,disconnected when I gave my name. When I finally was permitted to leave a voice message on Ken's phone,he NEVER returned my call. Finally, one night Ken pick up the phone when I was forwarded to Service. He did not apologize for not returning my calls and developed an attitude when I wanted another appointment. Well car returned,later that at night still no call that it was ready, so I called to see if I could pick up my car, and was told it was ready. When I came to pick up the car I was given a report and told by one of the service workers, Ken had taken the car out on the Interstate, around Dover and then did a combination to the two and it tested out fine. It had all been a run around. After several attepmts to contact Ken, I finely got him. I told him I tested the Elantra again, and there was NO IMPROVEMENT in the MPG, what do we do now? He said he did everything he can do, the car's computer indicates it getting the correct MPG and besides that, "the advertized MPG (34-40) was an estimate"!I told him I understand what he is saying is, to bad. I then asked to speak with the ownwer or manager, he said that will not change anything. I said what about Hyundai's Corporate Office. He said I could try but he doesn't think that will change anything either. I contacted Corporate and was told to take it back to the dealer and tell them to check the fuel lines (are they kidding) and a computer (I forgot the name). Well, it was the same again, placed on hold,disconnected,no returns when I did get Ken's voicemail. Next I just made an appointment, told Towne what Corporate said to do, and dropped the car off. Well, you guessed it, no call to tell me anything, I picked the car up and NO IMPROVEMENT in the MPG. I have bought 5 Hyundai's 4 at Towne, and this is the last one I will ever have. Now, I will begin contacting others to start documenting all the Elantra's (HYUNDAI's)that are not getting the gas mileage that was advertized. I have also looked into beginning Legal Action, to resolve this nightmare. I drive 22,000-24,000 miles a year (watching my kids compete athletically for their colleges),and before I bought the Elantra, I calculated saving $3500 per year (compared to what I was driving) over the 5 years I planned on keeping the Elantra. Each of my daughters purchased Hyundai's upon graduation, but I can asure you my son will NOT! I promiss NOT to go away until this matter is resolve, to MY SATISFACTION. You may consider speaking to Joe Ippolito for some background. If Ken Goss were employed with me, he would be gone, though the MPG is not his fault, the POOR customer service is, and the run around is NOT acceptable! More

i called from my cell phone into the dealership at about 3:45 on a saturday .We had just left to head out to see colleges for my daughter.I had a light come on on my dash i thought great thats the last thin 3:45 on a saturday .We had just left to head out to see colleges for my daughter.I had a light come on on my dash i thought great thats the last thing I need..We had planned this for awhile and i had taking the next couple days off work to get this done. Even though they were, "closing in 15 minutes", Ken said to come right over". They waited for me to arrive, got me in and done by 4:30,(bad sensor). Now a days no one seems to go the extra mile. Its glad to see my dealer does. Thanks again, Eileen More

To whom it may concern, I am taking the time to drop To whom it may concern, I am taking the time to drop you a note in reference to the excellent service , attention, follow up and overall professio To whom it may concern, I am taking the time to drop you a note in reference to the excellent service , attention, follow up and overall profession attitude which I have experienced working with Ken Goss of Towne Hyundai in Denville ,NJ. As a person who has purchased two vehicles from the Towne family business ( Hyundai and Kia )… I always try to work the maintenance on my cars at these dealerships even though it is quite a distance away from my permanent residence. I do have a Hyundai / Kia showroom approximately 5 miles from the house however, there is NO COMPARISON as to the way I get treated at Towne. Since I purchased my vehicle in Denville, I experienced a serious maintenance issue and wanted to speak to the service manager as this was my first introduction to Ken… immediately I can see that I was not rushed, not treated like a number, and the conversation was one of resolving the issue and ultimately making the Towne consumer happy customer. I cannot say the same for the dealer location near me as on occasion I have scheduled service at this dealership due of convenience. There are not too many service managers which go the extra mile as Ken Goss does. My personal car (2011 Sonata) which is the third Hyundai vehicle in the family will have it’s lease expire shortly and you can bet that the first place I will look is Towne Hyundai. People like Ken make me feel at ease and I know that his group will take care of any maintenance concerns which may arise. GIVE THAT GUY A SALARY INCREASE ! Kindest regards, Steve Nahorniak More

i would tell anyone before they buy a hyundai to go to this dealership.i have bought 2 cars in the past 2 yrs.,and i am on my way for my third this week [11/02/11].you will not find a better overall deal this dealership.i have bought 2 cars in the past 2 yrs.,and i am on my way for my third this week [11/02/11].you will not find a better overall deal from anywhere else.joe ippolitto is the best salesman i have ever met, from buying to tradeing in processes, he is one great person, he has it all for the consumer' hands down.the service dept. is the best above all else' no pressue only whats best for your vehicle.by the way i have bought cars since 1972 enough said. More

I have had three visits to service so far. The first two were for a check engine light warranty repair in my first 100 miles of driving. Although I bought the car elsewhere, they fixed it cheerfully, altho were for a check engine light warranty repair in my first 100 miles of driving. Although I bought the car elsewhere, they fixed it cheerfully, although the first visit did not fix the problem. When I brought it back, they gave me a loaner vehicle, kept it overnight, and did a thorough check, fixing the problem by replacing a sensor. I also got my first service done at Towne. The total price was $51.31, compared to a price of $28.15 for the same service at Global Auto Mall. The service manager, John was very friendly and helpful. The waiting room was small and cramped with blaring daytime TV with only a few old women's magazines available. On my three visits, the coffee machine was broken on one and the water cooler was empty on another. I go to Town for small service procedures since Global is 30 miles further away and takes an extra hour round trip, so I would have to save at least $50 to make the trip worthwhile. More