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Towne Hyundai - Service Center

Denville, NJ

3.6
95 Reviews

95 Reviews of Towne Hyundai - Service Center

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August 04, 2022

I brought my car in for a recall and the service department completed the work in no time at all. Ubaldo, who greeted me upon arrival, was very helpful in keeping me informed about the progress on m More

by mamoo3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ubaldo
Aug 04, 2022 -

Towne Hyundai responded

We're very glad to hear that Ubaldo was so helpful and you're pleased with the great service you received. Thanks for choosing Towne Hyundai for your needs.

July 08, 2022

Had my car serviced today by Ubaldo. I was very happy with his service. He wasvery pleasant and helpful. More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo 5 stars
Jul 08, 2022 -

Towne Hyundai responded

Thanks for sharing your kind remarks for Ubaldo. It's great to hear that you're pleased with everything!

July 05, 2022

I had a wonderful experience last Friday while coming in to get my car fixed from the most recent recall. Ubaldo went above and beyond to get me in and out quickly. He took the time to explain exactly what More

by hallesteinbergny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Cielo
Jul 05, 2022 -

Towne Hyundai responded

Thanks for telling us about your wonderful experience. It's really a pleasure to hear that Ubaldo went above and beyond to help and you received excellent customer service. Thanks again!

June 18, 2022

I went for a checkup of my car AC. It turned out to be a warranty repair of a defective part. The service consultant, Ubaldo, was very customer focused in accommodating my specific sch More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo
Jun 18, 2022 -

Towne Hyundai responded

It's great to hear that Ubaldo was so helpful and he took care of all of your needs. Thanks you sharing your kind remarks!

April 29, 2022

This service department is not only inept but worse than that dishonest to the extreme. They had my car (2015 Genesis) for 24 days., I had it towed in for some dashboard lights and for a recall. The recall More

by zm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Javier Gutierrez
Apr 29, 2022 -

Towne Hyundai responded

We are very sorry that you did not have a 5-star experience with our Service Department. We take customer feedback very seriously and would appreciate an opportunity to discuss this with you further. Please call the Service and Parts Director, Chardae Moody, at 973-584-8100 ext 525.

May 11, 2020

excellent The service you receive is prompt and excellent. The service staff are all extremely caring and provide excellent customer service. My car has receive More

by r.morance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Strelec, Carlos Carvaggio
January 28, 2020

I've been a customer for nearly 10 years. 3 cars purchased. I brought my sonata in for tires and an oil change recently. The next morning my BSD blind side detectors stopped working. I called to d More

by Karlaanne
Recommend Dealer
No
Employees Worked With
Unknown
October 12, 2019

I just got my 3rd Sonata today. Joe Ippolito and his assistant Naomi are Top Notch! They are professional and a pleasure to work with. They make the experience of leasing/buying a More

by SusanG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ippolito
September 05, 2019

NO FOLLOW UP FOR SERVICE ISSUES I purchased a certified used Hyundai from this dealership in December. I also purchased a service contract. I have had 5 blow outs with my front ti More

by Theresa
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Carlos, Bob, Edward, Stephanie
April 17, 2019

Polite but Poor Customer Service (Service/Parts) First off, I would like to start this review off by stressing how polite Lynn was. Unfortunately, sometimes politeness does not necessarily translate More

by DDav135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lynn