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Towne Hyundai - Service Center

Denville, NJ

3.6
95 Reviews

95 Reviews of Towne Hyundai - Service Center

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May 14, 2015

Service Visit I love my service visits at Towne Hyundai....the service department team is always friendly & courteous.....the new renovations are fabulous...issues More

by Snooks92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ippolito
May 19, 2015 -

Towne Hyundai responded

Hi Snooks92, Thanks for commenting on our new look! We can't wait to show you the finished redesign! We're so happy to hear that you are satisfied with the work of our service department and we thank you for the opportunity to earn your business. Looking forward to seeing you next time!

May 09, 2015

Routine Maintenance Was able to schedule early in the morning as I needed. Work was done pretty quickly and I was able to leave on time. Friendly staff More

by InsertScreenNameHere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 19, 2015 -

Towne Hyundai responded

Glad to hear everything went well! Our staff is always here if you need anything. We look forward to seeing you next time!

April 24, 2015

Towne Hyundai fixed my Elantra Touring Had a terrific service experience here. Went for recall items and was quickly and effeciently taken care of. Car was returned ahead of promised time a More

by carcraft
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brock
May 19, 2015 -

Towne Hyundai responded

Hi CarCraft, Thanks for taking the time to leave us this review! We're glad to hear our service department was able to take care of the recalls on your vehicle in a fast, efficient manner. We look forward to seeing you next time!

February 27, 2015

The best experience ever I have had my 2013 Elantra GT for exactly two years now. My sales person, Joe Ippolito, who made my buying experience two years ago beyond exceptiona More

by Cathy64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ippolito
May 19, 2015 -

Towne Hyundai responded

Hi Cathy, Thank you for taking the time to let us know how we did--VIP treatment is what we're all about here at Towne Hyundai! Happy driving and if you ever need anything, just let us know!

February 20, 2015

Great dealership and service dept second to none The sales people especially Joe Ippolito is the greatest. He is sincere, honest and just a great guy. My family and I have purchased over a dozen vehi More

by Harleyrider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John B Danielle L Brian D Mike R. Mike E and Chris, Joe Ippolito, Michael Elston
February 17, 2015

Didn't perform a serve I paid for I went in for a recall and they suggested a number of services, which I had them go ahead with, for a total of over $600. When I got the car home I n More

by m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Goss
May 18, 2015 -

Towne Hyundai responded

Hi M., I'm Stephanie, the Brand Manager here at Towne Hyundai. I just wanted to follow up on this issue with you and make sure we resolved it to your satisfaction. At your earliest convenience, please email me at sgrober@townetoyota.com or by telephone at 973-584-8100 ext. 564. Customer satisfaction is of tantamount importance to us and I thank you for the opportunity to make sure we have resolved this with you. Regards, Stephanie G.

February 13, 2015

horrific man, who does not even return a call I called several times to talk to this guy about service problems and he does not even call back. DO NOT go to this dealership. Awful. More

by astro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Elston
Feb 13, 2015 -

Towne Hyundai responded

Hi Astro, I'm so sorry to hear you were not completely satisfied with our service. Please send me an email with your name, telephone number and information about your most recent visit so that our service manager can contact you regarding any concerns you may have. My email is Hbaumeyer@townehyundai.com. Thank you for leaving your feedback and helping us in our quest to continuously improve. -Heather Baumeyer Business Development Manager

Feb 26, 2015 -

Towne Hyundai responded

Thank you for allowing us to reach out to you and correct this issue. In addition to refunding your credit card for the correct amount, our service director has attached a note offering you complimentary service should you decide to return. We apologize for the initial lack of communication and thank you again for allowing us to correct this mistake.

January 29, 2015

Dealer service personnel I want to recognize two individuals in the Towne Hyundai service department. The one I deal with most often is Danielle labady. She is a competent p More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service: Danielle labady, Brian Drake
January 23, 2015

service Awe some service very friendly always approaches with a smile she makes me feel welcomed and gives me the 1 on 1 attention thank you More

by ihsan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
January 22, 2015

Repair I was greeted and they tried to do everything possible to help me. I had a very good experience. I will definitely go back to this dealership. More

by car4me
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Angulo, Yamil Santos
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