Towne Hyundai - Service Center

Horrible Manager I had a horrible experience at Towne Hyundai. I brought my car in because the TPMS light came on Dec. 23. The service team looked at the car, and th I had a horrible experience at Towne Hyundai. I brought my car in because the TPMS light came on Dec. 23. The service team looked at the car, and the light went out. I figured everything was fine. Then on Dec. 24 the light came on again. I brought in the car before 12 PM, but I was told that the Service Dept. was closed. Someone put some air in one of my tires, which looked low. I was told that I could not be given a loaner car because the Service Dept. was closed. The light went off for a little while, but in an hour or so, it was on again. I took the car to Mavis Discount Tire. They confirmed that my back tire had gone down to 12 pounds of pressure and that one of my tired sensors was bad. However, they could not help me because I had not been given a wheel lock. I would have to break the lock on the tires in order for them to check the tires. When I called Town Hyundai, someone answered who said everyone else had left and there was nothing he could do. He told me to call Roadside Assistance. Roadside Assistance told me that all they could do was have my car towed to the Hyundai dealer, which would have left me stranded because the dealer could not give me a loaner. I ended up driving my car home and borrowing a relative's car to travel for Christmas. When I went out on Dec. 26 in order to take the car back to the dealer for service, the back tire was completely flat, and the car had to be towed to the Hyundai dealer. To make matters worse, this is a certified car that I purchased on Dec. 16. I am very disappointed by the lack of care with which my service was performed on Dec. 23. In addition, the manager Jeff Angulo was very rude to me. I called my salesperson, Jose Matos, an hour and a half before I arrived at the dealer on Dec. 26 to let him know that I wanted to get a smaller, new car due to the trouble I had with this vehicle. Mr. Matos was one of the only positive aspects of this experience, by the way. He was sympathetic and said he would speak to the manager regarding my request. In addition to the problem on Dec. 23 - 26, I also had to bring it for service on Dec. 20. Mr. Angulo let me wait until he finished working with another customer when I arrived at the dealership. When I expressed my frustration, he said that getting another car was not possible. He was very nasty. He said that I could not speak to anyone else besides him because Hyundai is a corporation. If I wanted to speak to someone, I could look up the name of the dealer's owner on the Internet. He said he would drive the car to my house if I left it there. If I called the police for him trespassing on my property, he would leave the car in front of the house, which I am assuming would mean that he would park it in the street. At this point, I never want to deal with Mr. Angulo or the Hyundai service team again. More

Routine service Happy with my decision to leave Hackettstown service dept & have my car serviced in Denville. more professional, seemed open to answering any question Happy with my decision to leave Hackettstown service dept & have my car serviced in Denville. more professional, seemed open to answering any questions I had, & took pride in their work on my car. Refreshing change, never going to Hackettstown again! More

Just air in tires I came in to, what I thought was, just to have air put in my tires. Because my dash light came on and it had gotten cold out so that's what I figured I came in to, what I thought was, just to have air put in my tires. Because my dash light came on and it had gotten cold out so that's what I figured needed to be done. Well, they checked my car over and found out that I had a nail in my tire. So that was fixed and they found a couple of other things that needed service. They were so accommdating that they actually took me back in the work area to show me what was wrong. Everyone could not be nicer, they explained everything and I can not say enough nice things about the whole staff at Towne Hundai Denville. I will definately recommend them to my friends and I will only let them service my car in the future. More

Not your average "Car Dealership" experience I recently had 2 services appointments for a recall fix and then to have my snow tires put on. Everyone from service to the desk to the sales people t I recently had 2 services appointments for a recall fix and then to have my snow tires put on. Everyone from service to the desk to the sales people to the guy that valet's your car is so nice. Service is fast, friendly and accommodating. I have spoken with the original salesman of my first deal, Jose, and will continue with Towne Hyundai and Jose in the future. More

Great service This was my first trip to Towne Hyundai service and I expected to have to wait for at least an hour, so, I brought a book to read and settled in for t This was my first trip to Towne Hyundai service and I expected to have to wait for at least an hour, so, I brought a book to read and settled in for the wait. About 20 minutes later I heard my name and my car was ready. Setting up the appointment online was simple and the service was outstanding. Thank you. More

Not quite like visiting a Spa but GREAT place; fair prices; RESPECT for customers -- just a few random thoughts about Towne Hyundai -- oh yeah and GREAT VEHICLES too. It is so nice to GREAT place; fair prices; RESPECT for customers -- just a few random thoughts about Towne Hyundai -- oh yeah and GREAT VEHICLES too. It is so nice to walk in to this place and see it bustling and doing well. They deserve success. More

Free Oil Change, Perfect! This was my second visit for oil change. They saved a lot of my time and money. I am fully satisfied! I will recommend them. This was my second visit for oil change. They saved a lot of my time and money. I am fully satisfied! I will recommend them. More

Purchaser of two Hyundais Joe Ippolito is a genuine good guy who made our purchasing experience very pleasant. This dealership prides itself on customer service; I especially l Joe Ippolito is a genuine good guy who made our purchasing experience very pleasant. This dealership prides itself on customer service; I especially like to deal with Brian in the service department, who is a loyal, hard-working employee. I try to follow the car maintenance recommended for my Vera Cruz & Santa Fe, so I am a regular visitor/customer. More