Towne Toyota
Ledgewood, NJ
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fast,efficient new car purchase experience I have leased a few vehicles from this dealership over a number of years. I keep going back!! They get to a fair bottomline figure fairly rapidly. I d I have leased a few vehicles from this dealership over a number of years. I keep going back!! They get to a fair bottomline figure fairly rapidly. I drive in with my old car and drive away in a new car the same day every time. In the past when my cars required servicing I would deal with Pete in the Service Dept.(Pete is now the Mgr. of the Parts Dept.).Pete provided the best customer service I have ever received. Pete would go above and beyond to insure customer satisfaction. He made me feel confident that I was in good hands. The only area for improvement would be that the customer waiting area and restrooms need to be spruced up and cleaned up. More
Great experience! Josh did a great job giving us all the options we were looking for and finding the vehicle that best suited our needs! Great customer experience and Josh did a great job giving us all the options we were looking for and finding the vehicle that best suited our needs! Great customer experience and I would recommend Josh for all your car buying needs! More
the place to go If you want to get your car maintained or fixed this is the place to go. The service department made me a Toyota happy customer by their friendliness If you want to get your car maintained or fixed this is the place to go. The service department made me a Toyota happy customer by their friendliness and understanding. A special thanks to Dave Durnel foreign in charge. Jean BUCQUET More
Great service department Called late to schedule in the afternoon. Convenient appointment time given. On time and within time frame promised. Always met with courteous and Called late to schedule in the afternoon. Convenient appointment time given. On time and within time frame promised. Always met with courteous and friendly employees. Coupon honored. Car washed and vacuumed. Pleasant waiting room. Recommend this dealership for service. More
Satisfied Tacoma Customer Just wanted to say thanks to Alberto for making my buying experience a pleasure. He was fair, honest and professional and his follow-up calls after th Just wanted to say thanks to Alberto for making my buying experience a pleasure. He was fair, honest and professional and his follow-up calls after the sale were appreciated. He listened to me and took the time to show me several vehicles on a very rainy day. He introduced me to Lisa in service who took care of several extra items I had installed on my Tacoma. I am a repeat Toyota owner and my last dealer experience was not even close to the positive experience at Towne. The product sells itself so the dealer and its employees is what makes the difference. A 10 out of 10. More
Great experience The sales rep I had, Josh Wolfson, was more then helpful. He made the experience an enjoyable one. I fully recommend getting a car at this town Toyota The sales rep I had, Josh Wolfson, was more then helpful. He made the experience an enjoyable one. I fully recommend getting a car at this town Toyota. More
Extremely long wait time. This was my fourth time dealing with Towne Toyota and by far my worst experience. The first three times were for leases and this time was for the pur This was my fourth time dealing with Towne Toyota and by far my worst experience. The first three times were for leases and this time was for the purchase of a used vehicle. After taking an hour to get through the paperwork with the salesman, I had to wait another hour for the finance person to show up. Evan after he arrived, I still had to wait another 30 minutes before he was ready to see me so we could finish the transaction. Needless to say, I was not a very happy camper and my patience had worn very thin by the end of this ordeal. I did receive however, several "sorry for the long wait" from the GMs and salesman. But, that really did not help. My past experiences with this dealership have been pleasant, but this visit was very annoying! More
New Corolla Purchase We came to Towne Toyota to purchase a new Corolla. Our Salesman was Josh Wolfson. He was knowledgeable, friendly, confident and helpful. He made our We came to Towne Toyota to purchase a new Corolla. Our Salesman was Josh Wolfson. He was knowledgeable, friendly, confident and helpful. He made our car buying experience a pleasure. We were completely satisfied with our purchase and the process. More
Service I recently had my 2006 Forerunner in for an oil change and a recall item. Unfortunately upon completion there were a couple of issues with my service I recently had my 2006 Forerunner in for an oil change and a recall item. Unfortunately upon completion there were a couple of issues with my service (Which happens sometimes). After voicing my displeasure with my service rep i was contacted the next day by the service manager who apologized for the oversights and asked if there was anything she could do to correct the situation. A few days after that i was also contacted by the Brand manager from TT who wanted to make sure that all had been resolved and that i was satisfied. When running a large customer service based business it is inevitable that problems and issues will arise. The measure of the business is how they react to correct the situation after they have taken your money.. TT did everything they could to make sure i was taken care of after the fact.. Needless to say i will be continuing my (25 year) relationship with them.. More
i can trust them to do a proper job staff were friendly, knowledgeable and didn't pressure for work not required yet. job was completed q.uickly and my car was washed as well. staff were friendly, knowledgeable and didn't pressure for work not required yet. job was completed q.uickly and my car was washed as well. More