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Towne Toyota

Ledgewood, NJ

4.0
364 Reviews

1499 US-46

Ledgewood, NJ

07852

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Showing 364 reviews

March 07, 2023

This service was not professional. This Toyota Towne dealer just didn't do the job I paid my money for! I had a terrible experience of being and being serviced at this place: Towne T More

by Alex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Service Advisor: Ronnie Williams. And Tech: J. Dobaczewski (924)., Towne Toyota Parts
Mar 09, 2023 -

Towne Toyota responded

We are very sorry to hear that you are not happy with your service experience. The Service & Parts Director, Chardae Moody, tried reaching out to you yesterday; she left you a voicemail with her personal contact information. Please call at your convenience to discuss this further. We take all feedback very seriously, we pride ourselves on customer satisfaction. We are more than willing to work with you to address any issues and make this right. We hope to hear from you soon.

January 27, 2023

Towne Toyota xxxxx me of my brand new car! !! If I could give this service center zero stars I would. I wouldn’t buy water from these xxxxxxxxxxx if I was in the xxxxing desert. Towne Toyota is More

by Maureen.e.mchugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik
Jan 30, 2023 -

Towne Toyota responded

Maureen, we would like to speak with you regarding your comments because we did nothing but try to help you at Towne Toyota. You purchased your vehicle at another dealer and unfortunately developed a leak in your tire days after your purchase. Towne Toyota discovered you had a nail in your tire that we were able to repair, we plugged the tire at a discounted rate. Your car was towed in days later with another flat tire. You called roadside assistance to have your car towed in and they dispatched a tow company, not Towne Toyota. Any damage as a result of this tow would have to be resolved between you, roadside and the tow company; unfortunately Towne Toyota can not even assist you in this matter. However, during your second visit we did find another nail in your tire. You were under the impression that your tires came with a 90 day warranty, we advised this is not something offered by the manufacturer and you agreed you would take it up with the selling dealer so you authorized a second repair and we performed it at no cost to you as a courtesy. When you returned a third time we advised that the tire had to be replaced and reiterated that there was no warranty because our findings were a result of outside influence. This time you authorized a tire replacement and paid for the repair. At your last visit you spoke with our sales team because you were requesting to have your car replaced with a brand new one, management advised that based on your concerns you would have to return to the selling dealer and work with them for a resolution. We understand that you live locally to our dealership and we are happy to service your vehicle but you would have to return to the selling dealer to take advantage of any warranties or incentives that they promised you outside of your manufacturers warranty. Please call the Service & Parts Director, Chardae Moody at 973-584-8100 ext 525 to further discuss.

Jan 30, 2023 -

Maureen.e.mchugh responded

xxxxxxxx!!! I came in after 5pm on Wednesday 1/25 with the flat tire. Got a plug. 5:55am 1/26 tire is flat and I am back by around 8:30. So i don’t know who taught you how to tell time but that’s not days later. That’s not even 24 hours later. Got another plug. 6pm 1/26. TIRE FLAT AGAIN. So obviously it still wasn’t holding air but. Retow in 1/26 back to towne Toyota for a new tire. Obviously I needed the tire Wednesday and had you have done a proper job evaluating the compromised tire you would have seen that but instead you chose to risk my life and my car. The second and the third visit I got a text saying my car was green for inspection but the first time no inspection, no text… this could have been avoided. Your service xxxxx also admitting they couldn’t figure out why the tire wasn’t holding air. And now I’m fighting Ron and sons to repair my damaged car. I already have to get leukemia so I didn’t need this fight too. Thanks for being so reckless with me and my vehicle. So keep lying… just more for me to report to my case worker at the brand center I worked for jack thompson for 4 years. So much more professional than towne Toyota… you don’t even put down curtesy foot pads. I’ve never heard of a dealership being so inconsiderate of peoples property

Jan 31, 2023 -

Maureen.e.mchugh responded

When you’re ready to appologize…. I’m all F U C K I N G ears

September 02, 2022

My experience at Towne Toyota has always been 5 stars. Knowledgeable sales people and a great service department. Just purchased my 3rd car from them. My salesperson, Matt Diana was very knowledge, helpfu More

by Fpeer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Diana
Sep 02, 2022 -

Towne Toyota responded

We're glad to know that Matt Diana is very knowledgeable and he was a pleasure to work with. Thanks for sharing your kind remarks for our sales and service teams and thanks for your loyalty to our dealership, and for purchasing your 3rd car from us! We really appreciate your great recommendation for Matt Diana as well.

July 22, 2022

Dave in Sales and Dave in Service are exceptional at what they do. I highly recommend them both. More

by Dave731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Durnell
Jul 23, 2022 -

Towne Toyota responded

Thank you for sharing your kind remarks for Dave in our sales department and Dave in our service department. It's really great to know that you're willing to recommend both of them. Thanks again!

February 25, 2022

Great place , know there stuff , fast no nonce Would recommend and would buy there again Thank you to the sales guy Jon Great person to deal with and finance people and all way around Very Clean ins More

by pavelbutrim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Helmlinger
Feb 26, 2022 -

Towne Toyota responded

It's so nice to hear that Jon was great to work with and you're pleased with everything. Thanks for the terrific recommendation!

November 27, 2021

Town Toyota in Ledgewood NJ is the best car dealership to go to. I want to town Toyota three times and each time Fred the sales associate was so amazing and making sure I received exactly what I wanted. He w More

by Shawntehines41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred hemmerich
Nov 28, 2021 -

Towne Toyota responded

It's wonderful to hear that Fred was amazing and he made sure you received exactly what you wanted. Thanks for the terrific recommendation and for saying that Fred was so helpful, and you're willing to recommend him to others. Thanks again for the awesome 5-star review!

October 14, 2021

Smooth and painless transaction! So glad that we had Matthew Diana for our purchase of a 2021 RAV4. He was friendly, responsive and a straight shooter which is often rare in the auto industry. Highly re More

by The Pintos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Diana
Oct 14, 2021 -

Towne Toyota responded

Thanks for sharing your positive review. It's great to hear that Matthew Diana was very helpful and you're pleased with everything. Congratulations on your 2021 RAV4 and thanks for recommending him so highly as well.

September 12, 2021

Just got my second 2021 Rav4 Le from Duvan Gallego. He made the entire process easy and was very helpful. Highly recommend Ledgewood Towne Toyota. More

by Dani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duvan Gallego, AL Yussef
Sep 13, 2021 -

Towne Toyota responded

We're so glad to hear that Duvan Gallego was very helpful and he made your process easy. Thanks for the terrific recommendation and congratulations on your second 2021 Rav4 LE!

July 16, 2021

Thank you duvan gallego great service very happy with u help appreciate they way you help me out thank you very much looking forward to do business in the future More

by Pirulocasianorivera1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duvan gallego
Jul 16, 2021 -

Pirulocasianorivera1979 responded

Good

Jul 16, 2021 -

Pirulocasianorivera1979 responded

Great working with you duvan gallego

Jul 17, 2021 -

Towne Toyota responded

It's wonderful to hear that Duvan Gallego was so helpful, and we'll look forward to helping you again with any future needs.

June 09, 2021

I bought a Venza from Towne Toyota this week. I worked with Paul Fortunato as the Internet rep and Rich Irwin as the salesperson. It went flawlessly. Working via text and email, I told Paul the vehicle I More

by markemoran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Irwin, Paul Fortunato
Jun 10, 2021 -

Towne Toyota responded

Thanks for your feedback. We're so glad to hear that Paul Fortunato and Rich Irwin were very helpful to you. It's also a pleasure to know that Rich made sure you got the loan rate you needed, and we really appreciate your recommendation as well.

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