I have my second VW from Schmitts. I knew it was a mistake to get another one from Schmitt's but I did it against my better judgement when I was told there the dealer no longer provided routine maintenance, which I had to pay extra for. My 2016 Tiguan was picked up in May. I worked with Steve, who sold me the car, and Shawn, who financed it. Essentially every aspect of the transaction was screwed up. I arrived to complete the sale, leave my 2013 Tiguan and pick up the 2016. First, I was given the wrong paperwork to sign, so I had to redo everything. I even asked if it was wrong because the price of the car and the payment was wrong on the paperwork, but Steve said it was OK. It wasn't. When I dropped off the car, I asked if they inspected it and if it was OK from a lease perspective. I was about 6 months early on my lease and had received a letter saying the car needed to be inspected, so I made sure I asked. Steve said it's OK, we send it back to VW. What he didn't say is that the dealer doesn't actually inspect it. That doesn't happen until it goes back to VW if you don't have it done prior to taking it back. As a result I received a huge bill 5 MONTHS LATER (seriously, it took that long to look at the car?). I called Shawn asking what was going on, that Steve said the car was OK and essentially he told me the dealer had nothing to do with that. It was out of their hands and I could call VW if I wanted. So, no help or accountability there. The bill from VW included replacing two tires on the right side of the car. The dealer had known there was something wrong on the right side of the car since the first inspection one year into a three year lease. The service dept. decided not to do anything about it and said they'd "watch it." Yeah, they watched it so well they decided to charge me hundreds of dollars for their decision not to fix what would have been a complicated problem. Then 6 months after the transaction I get a call that they screwed up the title and needed it back ASAP. You can imagine I did not rush. The dealer forgot to include the lien on the title so it had to be corrected with NY State. I sent it back more than a month ago and I still do not have the replacement. How long has this company been selling cars? To add insult to injury, the check engine light went on less than 24 hours after I picked up the car and it had to be taken back to the dealer. This was a ridiculous and horrible experience. It was clear that Steve and Shawn's only objective was to get a car off the lot.