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Toyota Carlsbad Collision Center
Carlsbad, CA
56 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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56 Reviews of Toyota Carlsbad Collision Center
September 26, 2019
Poor communication/Sloooow service While I understand some delay occurs due to insurance issues, my rep Kevin only performed when I had to call to light a fire under him. While I understand some delay occurs due to insurance issues, my rep Kevin only performed when I had to call to light a fire under him. More
by NeverGoingBack
Employees Worked With
Kevin Dowell
Helpful September 19, 2019
Great Customer service and communication I am pleased to give a five star review to Toyota Carlsbad Collison Center. Our contact, Ivan Peña, was outstanding. Professional, personable and pati I am pleased to give a five star review to Toyota Carlsbad Collison Center. Our contact, Ivan Peña, was outstanding. Professional, personable and patient. He went out of his way to make sure we got our Camry repaired quickly and thoroughly. He dealt with the insurance company and made sure that all the damage to our car was documented, explained and repaired. Ivan kept us in the loop with status updates all through the process. The repair work was completed on time and they did an outstanding job of making our car look new again. Thank you Ivan and the Toyota Collison Center for a "Job Well Done"!!!! Dave Mulgrew Vista, Ca More
by ramadave
Employees Worked With
Ivan Peña
August 28, 2019
Best collision center They took great care of me and my car. great customer service. Kept me updated on progress and was done ahead of schedule. Car was returned to me thor They took great care of me and my car. great customer service. Kept me updated on progress and was done ahead of schedule. Car was returned to me thoroughly detailed inside and out. I recommend them if your Toyota gets in an accident. More
by Fender bender
Employees Worked With
Miguel at the Avenida Encinas office
July 18, 2018
Amazing They did a very good job on my Tacoma. Fernando Esquer help me all the time with any question that I had great customer service They did a very good job on my Tacoma. Fernando Esquer help me all the time with any question that I had great customer service More
by Tommy
Employees Worked With
Fernando Esquer
March 02, 2017
Body repair of rear ended accident Matt followed closely with the insurance company on paper work and provided frequent repair updates while the car is in the shop. Job well done. Thank Matt followed closely with the insurance company on paper work and provided frequent repair updates while the car is in the shop. Job well done. Thanks. More
by TC
Employees Worked With
Matt Marier
January 31, 2017
Kirk was amazing! Toyota Carlsbad collision center really took care of us! We had issues with our insurance company and Kirk was an amazing help, always keeping us info Toyota Carlsbad collision center really took care of us! We had issues with our insurance company and Kirk was an amazing help, always keeping us informed and up to date on changes, supplements, and payments! I would definitely recommend! Thank you so much! More
by primeco
Employees Worked With
Kirk
October 10, 2016
Easy in and easy out .,, no problems what so ever ! Was all told exactly as was planned prior to arriving. Would strongly recommend the service, as all persons I had contact were wonderful. The car was Was all told exactly as was planned prior to arriving. Would strongly recommend the service, as all persons I had contact were wonderful. The car was also detailed which was a surprise More
by Gregg
Employees Worked With
Fernandez
October 03, 2016
Please don't mess with my radio My eq settings were changed on my stereo. Please don't mess with my audio settings it's annoying. Also paint for bumper replacement was off. This My eq settings were changed on my stereo. Please don't mess with my audio settings it's annoying. Also paint for bumper replacement was off. This car is a limited edition that Toyota produced. I have had this exact work done before by the same dealer and I am aware of the paint not matching perfectly. My previous car was 6 years old. My current car is only 3 months old. More
by Thebeater
Employees Worked With
Carl
September 23, 2016
Very good customer service Provided excellent service from start to finish. The finished product was exactly what I wanted. I would definitely return in the future. Great custom Provided excellent service from start to finish. The finished product was exactly what I wanted. I would definitely return in the future. Great customer service More
by Tundra
Employees Worked With
Tessa Hewitt
August 29, 2016
Excellent Attitude and Workmanship! Service feels like Japan! Finally an American company with the Japanese service quick and friendly attitude! Their estimated deadline was beaten by 4 Service feels like Japan! Finally an American company with the Japanese service quick and friendly attitude! Their estimated deadline was beaten by 4 days! Love my new repaired car now! More
by 4552hfraiujhytffcvxxxdgbjkpewqstvhiy
Employees Worked With
Fernando, Pablo.
