Toyota Carlsbad Collision Center

Everything looked great till I got in the car. The front pillars had oil finger prints on both sides. Other than that the paint job looks great. pillars had oil finger prints on both sides. Other than that the paint job looks great. More

Toyota of Carlsbad recently completed a factory warranty on the paint / repainting more than 80% of the RAV4 EV car. Their service department is exceptional and they provided regular updates on the progre on the paint / repainting more than 80% of the RAV4 EV car. Their service department is exceptional and they provided regular updates on the progress. Very professional and kind, thanks Aloha & Steve!! More

The folks at Carlsbad Collision were Knowledgeable, efficient and professional. My vehicle was repaired quickly and with attention to detail. From the person who gave me my initial estimate to the yo efficient and professional. My vehicle was repaired quickly and with attention to detail. From the person who gave me my initial estimate to the young man who provided transportation back to my house when I dropped it off for repair, everyone was a delight with whom to do business!! I cannot recommended them more highly! I am thoroughly satisfied!! TN Thrasher More

Toyota Carlsbad Collision Center repaired my Lexus to “brand new condition”. They did fantastic work. Thank you Ivan, Ray, and everyone that works there for a great job. “brand new condition”. They did fantastic work. Thank you Ivan, Ray, and everyone that works there for a great job. More

Not my first rodeo.. I have sadly had to use the Collision Center on 3 different occasions. While the need for these repairs was sad the service and work carried out by t I have sadly had to use the Collision Center on 3 different occasions. While the need for these repairs was sad the service and work carried out by these professionals is exemplary. Mark kept me posted every step of the way. My car looks as good as new! More

Very good company ! Thanks for the excellent job .Ray was professional and responsible man . I am glad to be Toyota costumer . Will be recommend to others . professional and responsible man . I am glad to be Toyota costumer . Will be recommend to others . More

This was the best dealership that I have ever dealt with. Jennifer, Ray and Olie were amazing: pleasant always, helpful, understanding, efficient, and so easy to work with. There were other employees that we Jennifer, Ray and Olie were amazing: pleasant always, helpful, understanding, efficient, and so easy to work with. There were other employees that were great also but I don’t remember the names. The paint job took a little longer than was expected but I was always kept in the loop a More

Extremely poor communication, unreliable when they did. Our Lexus was damaged in a sideswipe accident and we had it taken to Toyota Carlsbad Collision Center as the Lexus approved facility. Kevin was our re Our Lexus was damaged in a sideswipe accident and we had it taken to Toyota Carlsbad Collision Center as the Lexus approved facility. Kevin was our representative and told me that the repair would probably take about two weeks from insurance approval. He said he would stay in contact and keep me advised along the whole process. With the holidays it took a couple days for the insurance to see the car and approve the estimate, so a little over two weeks later I called Kevin for the update he had promised and to see if we were still going to get the car back at about two weeks. I was informed that he was no longer with the company and I was now with Kirk. After several voice mails that were not responded to I asked for a supervisor and got Morris. Morris looked into it and said they had all approvals including a supplemental and had all parts coming and the car should be ready by the end of the next week. He said it appeared that there may have been a lapse since Kevin left and my file was reassigned. Mid week the next week I tried Kirk and Morris and was contacted by Kirk who indicated that the car would not be ready until the end of the month (another two weeks). The car was completed on the 27th, one month and a day after being dropped off at the center. The collision repair seems fine, but the car was delivered quite dusty inside and with a sticky residue from something on the opposite side from the repair. Apparently the car was not detailed or even washed before we picked it up. My issue is the communication I was promised (and expected from a Lexus facility) was not forthcoming, I had to initiate all communication until the final week, and information on the status when available was not reliable even from supervisors. I understand that surprises happen in collision repair. This would have been where communication was helpful if it had been available. I am surprised that this is a Lexus approved facility and an Auto Club approved facility given my experience. More