Back

Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
935 Reviews

6020 Avenida Encinas

Carlsbad, CA

92011

Directions

By Type

935 Reviews of Toyota Carlsbad Parts & Service

May 27, 2025

Our car has been misdiagnosed for the last 10+ years, other service managers did seem to care and this problem was never solved. Jennifer Bombay did a fantastic job helping solve the problem. She was ge More

by lucio427
Recommend Dealer
Yes
Employees Worked With
Jennifer Bombay
May 28, 2025 -

Toyota Carlsbad Parts & Service responded

Lucio, It's great to see that Jennifer did a great job resolving this persistent vehicle issue that you've had for many years. We can't wait to share this review with her and we appreciate your feedback. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 24, 2025

May 21 Daniel did a great job At making sure my car was serviced, got an alignment because I do hit curb sometimes. I’m very happy with my experience today thank you. More

by Marcie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danial was great
May 27, 2025 -

Toyota Carlsbad Parts & Service responded

Marcie, We're glad you drove home satisfied with Daniel's help. We appreciate both your business and your feedback and we can't wait to see you here again at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 22, 2025

The dealership works on time. The person taking care of my car has explained everything that they’re doing. Everyone inside the office is polite and helpful. I couldn’t recommend More

by Jule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ari
May 23, 2025 -

Toyota Carlsbad Parts & Service responded

Jule, It's a pleasure to see that you receive both prompt and quality service here. We appreciate you choosing us for your vehicle needs and we look forward to assisting you again at your next visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 21, 2025

The service overall was good but I did t like the way my vehicle kept being used to bring down my belongings, kept adding mileage !! More

by vladimir.archipov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
May 22, 2025 -

Toyota Carlsbad Parts & Service responded

Vladimir, We're happy that overall you had a quality experience and we appreciate your feedback. This is definitely something we'll be addressing with our team, as we don't want to add any additional miles to our guests' vehicles when we don't have to. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 21, 2025

Toyota carlsbad is a very good dealer to go for the service and maintenance of your vehicle.The servisors are very helpful and knowledgeable, they explain to you well the needs and care for your vehicl More

by Dove_ams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Robinson
May 22, 2025 -

Toyota Carlsbad Parts & Service responded

Thank you for this great recommendation. We're happy to see Kim and our team take care of you and your vehicle and we can't wait to see you again at your next service visit. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 18, 2025

Abel was kind and thorough in the service of my car, as well as understanding the problem I was having with it. More

by camcub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Carrasco
May 19, 2025 -

Toyota Carlsbad Parts & Service responded

We will be sure to let Abel know about your kind words! We look forward to working with you again! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 16, 2025

Friendly, fast , fare price, convenient location and free coffee and danish, don’t mind waiting from my car. More

by Pctdavidson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete Bennett and everyone else
May 19, 2025 -

Toyota Carlsbad Parts & Service responded

We are so happy that you were impressed with our service and amenities! We hope to hear from you again! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 15, 2025

Great service, Codey was excellent to work with! Would recommend Toyota Carlsbad for any service. More

by rschlatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Codey
May 15, 2025 -

Toyota Carlsbad Parts & Service responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience with Codey! We hope to see you again! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 12, 2025

Surprised to know service advisors get commission on repairs, not pleased with cashiers counter service. More

by Mikewosika44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danel
May 13, 2025 -

Toyota Carlsbad Parts & Service responded

Our service advisors are compensated in part based on performance, which is standard in the industry and is designed to ensure they stay engaged and proactive in helping customers make informed decisions about their vehicle care. We’re sorry to hear that your experience at the cashier’s counter did not meet expectations. That’s not the level of service we aim to provide, and we’ll be sure to review this with our team to make improvements. If you have any other questions, please feel free to reach out to me direct. Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

May 08, 2025

Jennifer was great! The one thing I would change is that at the end of your clients appointment the rep would come out and personally thank the client and take them to More

by Tutukanaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Baray
May 09, 2025 -

Toyota Carlsbad Parts & Service responded

Customer satisfaction is our main goal, and it pleases us to hear of your experience with Jennifer! Thank you so much for your positive review and we hope to see you again! Regards, Vanessa Rodriguez Customer Relations Manager vrodriguez@toyotacarlsbad.com 760-918-3795

1
...