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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
1,183 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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1,183 Reviews of Toyota Carlsbad Parts & Service

April 05, 2026

Excellent customer service start with Abelardo. and the ..shuttle driver...that took us and pick us at the outlet. More

by Emil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abelardo
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Emil, We're happy to see you took advantage of our shuttle service and drove home satisfied. Hope your Toyota is treating you well. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 04, 2026

Exceptional! They are very efficient with outstanding customer service! Was able to track the progress during my entire appointment time and my assigned service More

by elizabetheliina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Thanks, Elizabeth! Couldn't be happier to see you were well taken care of by David and our team. We appreciate this 5-star review and we look forward to working together again in the future. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 04, 2026

Why would I get charged $165 for an alignment under the 2 year/24 month care package? That should be free! Luckily my car did not need it. More

by unwinjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Our 2-year/24,000-mile ToyotaCare plan includes a range of factory-recommended maintenance services at no cost; however, wheel alignments are generally not covered unless they are required due to a warrantable condition related to a manufacturing defect. The quoted charge reflects the standard cost for an alignment when it falls outside of these coverage parameters. We’re pleased to hear your vehicle did not require the service, and we certainly understand how the recommendation may have raised questions. Our team is always available to walk through any suggested services in detail to ensure you feel fully informed and confident in your decisions. We are committed to providing clear, transparent communication and appreciate the opportunity to clarify this matter. Should you have any additional questions or wish to review your visit further, please don’t hesitate to reach out. Thank you for choosing Toyota Carlsbad. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 04, 2026

Nice, comfortable lounge to wait in, and I appreciate Teresa’s customer service and looking out for me on a part replacement. But a 3-hour wait for a routine maintenance service that only involves a tire More

by Letsgotoit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Thank you for recognizing Teresa’s exceptional customer service. We’re glad she was able to assist you. We know your time is valuable, and while a 3-hour wait may feel long for routine maintenance like a tire rotation, air filter replacement, and multi-point inspection, our Toyota-trained technicians follow detailed factory procedures to ensure every service is completed accurately and to the highest standard. Depending on scheduling and service volume, this level of care can occasionally extend the time required, even for standard services. We appreciate your patience and are always happy to help coordinate appointments to make your visit as efficient as possible while delivering the quality care your vehicle deserves. Thank you again for choosing Toyota Carlsbad. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 04, 2026

My service advisor, Daniel, was very efficient, thorough and helpful! He even came to find me in the waiting area to give me status updates. More

by sweetpriss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

We couldn't be happier to read about the level of service provided to you by Daniel. We will be sure to share this with him and we will see you again at your next visit. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 03, 2026

CLEAN AND EFFICIENT , EVERYONE WAS HELPFUL, TANNER WAS VERY HELPFUL AND IT WAS NICE TO HAVE ONE PERSON OF CONTACT ... More

by d79757966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner. P.
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

We're so happy to see you enjoyed both our service and our facility. Thanks for choosing us here at Toyota Carlsbad! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 03, 2026

Ken was terrific! My recall items were handled quickly and he advised me if an unexpected issue that was resolved equally fast. This is by far the best dealership expe More

by Djdodge23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Report | Print
Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

We couldn't be more pleased to read about your experience with Ken and see that you drove home completely satisfied. Please don't hesitate to reach out should you need anything else. We're always here to help. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 03, 2026

Every year for annual service is a good experience. Keif is good at communicating the necessary work being performed and recommended work for future visit. Reasonable pricing, comfortable waiting roo More

by ronbrillantes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keif
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Apr 06, 2026 -

Toyota Carlsbad Parts & Service responded

Ron, We appreciate your loyalty to us here and we're so happy to see that Keif takes great care of you and you're always comfortable whiel you wait. Thank you for taking the time to share this and here's to many more years of working together! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 02, 2026

Outstanding service on time good communication friendly staff and very helpful we will always come back More

by forsail2236@.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corrina and Martin they are the best
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Apr 03, 2026 -

Toyota Carlsbad Parts & Service responded

Thank you so much for taking the time to share this. This is exactly the level of service we strive to provide and we can't wait to continue to assist with all of your future vehicle needs! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 02, 2026

They did a great job communicating with me on the progress of my car yesterday! More

by Junkbox5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
Report | Print
Apr 02, 2026 -

Toyota Carlsbad Parts & Service responded

Thanks for stopping by yesterday! We're happy to see that your experience was top-notch and we can't wait to see you here at your next visit! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

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