Toyota Carlsbad Parts & Service

Everyone was super friendly and had great communication through the whole process. Very straight forward with what they were doing and what needed to be done (showed photos for back up) and they didn’t pre through the whole process. Very straight forward with what they were doing and what needed to be done (showed photos for back up) and they didn’t pressure you to do anything you didn’t want done! More

Professional and competent as usual, thank you. See you next time and hope all goes well. See you next time and hope all goes well. More

This was hands down the worst experience I have ever had with a dealership. From start to finish, the communication was unacceptably poor, both through their portal and in their follow-up. They failed to me with a dealership. From start to finish, the communication was unacceptably poor, both through their portal and in their follow-up. They failed to meet the promised delivery schedule and did not bother to notify me of the delay. To make matters more confusing, their app still shows my service as incomplete. The most alarming part of this visit, however, was a severe safety hazard caused by their negligence. The Multi-Point Vehicle Inspection report falsely claimed my tires were inflated to the factory-recommended pressure. In reality, they overinflated all the tires to 70 PSI—the absolute maximum pressure printed on the tire sidewall. Given the current extreme heat, this level of overinflation could have easily caused a high-speed blowout on the highway, putting my safety at serious risk. Finally, when I arrived to pick up my vehicle, they left me waiting for over 30 minutes, continuously bringing out cars for customers who had arrived long after I did. Completely unacceptable customer service and incredibly unsafe maintenance practices. I will not be returning. More

Hector martinez was a great advisor. Professional, helpful and polite. Oil change service was done in a timely manner which was appreciated. Professional, helpful and polite. Oil change service was done in a timely manner which was appreciated. More

The whole experience was pleasant and comfortable. Communication was excellent. Very clear and prompt No pressure Communication was excellent. Very clear and prompt No pressure More

Amazing service! This location has the friendliest and most efficient service center! Totally impressed and highly recommend! This location has the friendliest and most efficient service center! Totally impressed and highly recommend! More

Professional, friendly and, courtesy are the best quality of the service. Hope this never changes. of the service. Hope this never changes. More

Everyone at the dealership was very helpful and professional. Truck was done earlier than promised. Definitely recommend for anyone needing their Toyota serviced. professional. Truck was done earlier than promised. Definitely recommend for anyone needing their Toyota serviced. More

Always great service. Ken Mcdonald is really great to work with, he has helped me a couple times now. Ask for him. This is the only place I take my Toyotas for anything. � Ken Mcdonald is really great to work with, he has helped me a couple times now. Ask for him. This is the only place I take my Toyotas for anything. 👍👍👍 More

Always a pleasure to work with Toyota in Carlsbad. Their customer service other provide is excellent! Service advisor Kevin is always helpful and friendly. He tells me what my car needs and what’s mos Their customer service other provide is excellent! Service advisor Kevin is always helpful and friendly. He tells me what my car needs and what’s most important to get done. More