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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
942 Reviews

6020 Avenida Encinas

Carlsbad, CA

92011

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942 Reviews of Toyota Carlsbad Parts & Service

July 06, 2020

Best service thank you Cody...hope I spelled your name right....and finally the cashier was so professional and courteous never had that all the time I took my vehicle those employees are keepers...thank More

by Msvenson
Recommend Dealer
Yes
Employees Worked With
Cody
Jul 06, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your great review!

July 03, 2020

Today I was assisted by Jose Santos who went above and beyond to help me with my 2 recall appointment! He deserves a “high five”! More

by Margie
Recommend Dealer
Yes
Employees Worked With
Jose Santos
July 01, 2020

I had a very unpleasant experience today. The Man who helped me was very rude and didn't inform me of the changes in the waiting area. He only called me that my car was ready and he didn't even tell me t More

by Romero.mar
Recommend Dealer
Yes
Employees Worked With
Amber Morris
Jul 01, 2020 -

Toyota Carlsbad Parts & Service responded

I am so sorry to hear that was your experience with us. I would like to look into your visit further but need some more information. If you can give me a call when you can? Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacarlsbad.com

June 25, 2020

Great service as usual. Customer service the best. Andrew was a great service rep. Quality of work outstanding. The reason I keep coming back. Thanks More

by Sj
Recommend Dealer
Yes
Employees Worked With
Andrew Peet Service rep
Jun 26, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review!

June 18, 2020

Thank you Antonio Santos! You were the only person to acknowledge my presence after I waited in my vehicle for someone to finally come out after 15 minutes. My initial thought is to NEVER come here for s More

by klygrl67
Recommend Dealer
Yes
Employees Worked With
Antonio Santos
Jun 18, 2020 -

Toyota Carlsbad Parts & Service responded

We apologize for someone not getting to you right away, but happy to hear Antonio was able to turn it around for you. We do hope you come back to see us. Thank you so much for your review!

June 18, 2020

Great service and staff. Very professional and on time with maintenance of my vehicle. Very fast. In and out with no issues. Definitely do recommend!!!! More

by Leilani
Recommend Dealer
Yes
Employees Worked With
Jesus
Jun 19, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your great review Leilani! We appreciate you!

June 12, 2020

Service was great Awesome service. Corina made it easy. Vehicle was back early and cleaned. Easy drop off - updates sent to my phone and got to review the invoice befor More

by CHARLESBAKER1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corina
Jun 12, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your review we appreciate you!

June 09, 2020

Toyota Carlsbad is the most outstanding dealership I have ever had the pleasure of dealing with. Every person acts with total professionalism and class- in every department! I highly recommend purchasing, le More

by dbrahy
Recommend Dealer
Yes
Employees Worked With
All employees!, Amber Morris
Jun 10, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your great review! We appreciate you!

June 04, 2020

My car was taken in for a service at 35K. I’m not satisfied with this recent visit. They left dirty paper towels inside the car, air caps were loose and now I have missing caps. The technician forgot More

by lovellasalas
Recommend Dealer
Yes
Employees Worked With
Daniel Amador
Jun 05, 2020 -

Toyota Carlsbad Parts & Service responded

Hello! So sorry that was your experience with us. I would like to look into your visit and make it right but I need some more information. If you can please give me a call or email me your info Vanessa Rodriguez Customer Relations Manager Direct: (760) 918-3795 Email: vrodriguez@toyotacarlsbad.com. Thank you!

May 26, 2020

Always satisfied with Toyota! They always do a great job. The place to go for excellent customer service! Gabe the mechanic is the best! He’s been servicing my truck 14 years!!! More

by Adrienne
Recommend Dealer
Yes
Employees Worked With
Jennifer Baray
May 26, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you for your review!

May 26, 2020 -

Toyota Carlsbad Parts & Service responded

Thank you so much for your continued loyalty Adrienne!

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