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Toyota Carlsbad Parts & Service
Carlsbad, CA
940 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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940 Reviews of Toyota Carlsbad Parts & Service
May 07, 2019
35000 mile maintenance Always an great experience. Jesus was very friendly and professional. My car was ready in a little more than an hour. I would highly recommend thi Always an great experience. Jesus was very friendly and professional. My car was ready in a little more than an hour. I would highly recommend this service department. More
by Lackrirz
Employees Worked With
Jesus, Amber Morris
May 06, 2019
Awesome work Am completely satisfied with work done on my car for 45k service. Andrew Peet, service rep, was kind enough to update me on the work progress of my ca Am completely satisfied with work done on my car for 45k service. Andrew Peet, service rep, was kind enough to update me on the work progress of my car as well as any additional service my car needed. Work was completed within the estimated time frame. More
by Cargramma
Employees Worked With
Andrew Peet
May 01, 2019
Excellent service My service representative Dave made sure I understood what service I was getting and the expected cost. He helped me get the best deal and delivered My service representative Dave made sure I understood what service I was getting and the expected cost. He helped me get the best deal and delivered the service in less time than expected. Really excellent service More
by Patty69
Employees Worked With
Dave Ramsted
April 25, 2019
All was great except the shuttle service I've been servicing my Toyota at Toyota Carlsbad for years and its always been great, the one problem I had today was with the shuttle service. I gave I've been servicing my Toyota at Toyota Carlsbad for years and its always been great, the one problem I had today was with the shuttle service. I gave my paper work to the woman standing as you enter the waiting lounge and was told that I would be called when the shuttle was ready to take me home. After approximately 1 1/2 hours, I asked the same lady when the shuttle would arrive, she replied that there must be a lot of traffic, about five minutes after that I had a phone call from a male saying the shuttle was there, I went outside and the shuttle driver asked what my name was then looked at a clipboard and told me my name wasn't on the shuttle roaster, I replied that someone just called and told me to come outside, the same driver reiterated that my name wasn't on the roaster, my reply was its not my problem and that I've been waiting almost two hours for the shuttle ride, he again said I wasn't on the roaster, I went back in to the waiting area where the lady that greeted me was and told her what was going on, she went outside and talk to the shuttle driver, its now been two hours since I arrived to my appointment and we are finally on our way, approximately 2 miles away from the service center, the shuttle driver said he forgot someone and had to go back to pick him up so we turned around, we got back to Toyota service and the driver went inside to find the missing man, the driver returned and told all of us that the mans wife was on her way to pick him up so we left and I was back home 2-1/2 hours from when I dropped off my vehicle. Other then that Toyota service is great. More
by Runner
Employees Worked With
Jennifer, Baray
April 21, 2019
Top notch Everyone is prompt, courteous, polite and thorough. Work is always done to my satisfaction. Service people take care to protect the interior of my ca Everyone is prompt, courteous, polite and thorough. Work is always done to my satisfaction. Service people take care to protect the interior of my car during service. I am very happy with every visit. More
by Lea214
Employees Worked With
Andrew, Amber Morris
April 20, 2019
Great service Great overall experience! Great customer service. Very knowledgeable and friendly service personnel. Way way better than Kia could ever be. So glad I Great overall experience! Great customer service. Very knowledgeable and friendly service personnel. Way way better than Kia could ever be. So glad I traded my kia for my Tacoma. I really liked my Kia Optima btw More
by 2019 Tacoma
Employees Worked With
Allen Marquez
April 16, 2019
Car Detailing Toyota of Carlsbad had a special this month on car detailing. I made an appointment for the next day and dropped the car off. James Brady called me Toyota of Carlsbad had a special this month on car detailing. I made an appointment for the next day and dropped the car off. James Brady called me when they were finished and I went to the cashiers to pay and pick up my car. They did a great job and brought a full dirty call back all shiny and new. More
by Dorito5
Employees Worked With
James Brady
April 12, 2019
Fantastic service Excellent customer service from every employee I encountered. I even got the beeping in my Prius changed after another dealer told me for a year it co Excellent customer service from every employee I encountered. I even got the beeping in my Prius changed after another dealer told me for a year it couldn’t ever be done. Thanks so much for making my car maintenance so easy! More
by Lmull08
Employees Worked With
Jesus Farias
April 07, 2019
Friendly and Personal I’ve been taking my car to Toyota Carlsbad service center for years. Their service is high quality and I am never recommended to “upsell.” They are ho I’ve been taking my car to Toyota Carlsbad service center for years. Their service is high quality and I am never recommended to “upsell.” They are honest about what services need to be done immediately, and which services can be delayed. Friendly and welcoming staff from beginning to end. More
by Luna
Employees Worked With
Freddy
April 03, 2019
Excellent Service, I had a great experience and satisfaction because my Service Adviser is very knowledgeable and helpful. She makes great recommendations thereby savi I had a great experience and satisfaction because my Service Adviser is very knowledgeable and helpful. She makes great recommendations thereby saving me me money. Jannelly, the cashier is very nice and she was very courteous. She is very efficient and patient. More
by Santini
Employees Worked With
Jannelly, the cashier & my Service Adviser Jana Leopard, both are outstanding. I trust my Service Adviser and her recommendations concerning my Vehicle.
