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Toyota Carlsbad Parts & Service

Carlsbad, CA

4.8
1,097 Reviews
Call Dealership (760) 438-2000

6020 Avenida Encinas

Carlsbad, CA

92011

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1,097 Reviews of Toyota Carlsbad Parts & Service

April 27, 2026

Overall, the care of the car was great however, I was just disappointed how long it took just for a simple oil change, I was told since I was waiting to take about two hours, but ended it’ll be three hou More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot
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Apr 27, 2026 -

Toyota Carlsbad Parts & Service responded

Hi Juan, We're glad that you received quality service and we appreciate your patience. We understand that your time is valuable and we'll be working to complete services in a more timely manner at your next visit. See you then. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 26, 2026

Thanks to James, The service was thorough, quick and tailored to my requests with James's help More

by rxfather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Brady
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Apr 26, 2026 -

Toyota Carlsbad Parts & Service responded

It's great to see you received both prompt and quality service with the help of James. We'll be sure to share this with him and we'll see you here at your next visit. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 26, 2026

Lies & Car damage. This involved multiple advisors, 1 “manager” and I reached out to the GM (general manager) and evidently he does not care about his company’s reputat More

by Zippy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr mendelson
Report | Print
Apr 27, 2026 -

Toyota Carlsbad Parts & Service responded

Zippy, We regret to learn that your experience led to dissatisfaction, as this does not reflect the standards we hold for customer care and operational integrity at Toyota Carlsbad. We take all customer concerns seriously, including those related to communication, vehicle condition, and interactions with our staff and management team. We welcome the opportunity to review your concerns in greater detail. To do so effectively, we would need the opportunity to examine the details of your visit. Without specific visit information, we are unable to fully address what occurred, but we remain committed to doing so Please feel free to contact me directly so that your concerns can be formally reviewed and handled with the attention they warrant. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 26, 2026

Easy and Friendly to use. Quick and professional service. I will be using them again. More

by jenniferjeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Apr 26, 2026 -

Toyota Carlsbad Parts & Service responded

Jennifer, We're happy to see that the service process is seamless and we look forward to continuing to assist with all of your future vehicle needs. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 26, 2026

I bought and service my truck here. Their service is excellent. Hector was great with all my needs today. More

by Dannyvar76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Martinez
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Apr 26, 2026 -

Toyota Carlsbad Parts & Service responded

Thanks for your loyalty to us here, Danny! Looking forward to working together for many more years to come! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 25, 2026

Going to Toyota Carlsbad for 30 years. ...what more is there to say! Great dealership. More

by hampton13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector for today's visit.
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Apr 26, 2026 -

Toyota Carlsbad Parts & Service responded

Thanks so much for being part of the family! Here's to another 30 years of working together! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 24, 2026

Good people and the entire process was easy and efficient. Updates were accurate and timely. More

by e2kincb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Apr 26, 2026 -

Toyota Carlsbad Parts & Service responded

We're very happy to see that you received both quality service and communication. Thank you for choosing us here at Toyota Carlsbad! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 24, 2026

All my services were taken care of under my original warranty of 5 years past More

by cookieauroracat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Apr 26, 2026 -

Toyota Carlsbad Parts & Service responded

It's a pleasure to read this and we're here for all of your future Toyota needs! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 24, 2026

Keif is great-a real asset to your service department. Always takes care of me and my family. He is the reason we come there for service! Thanks Keif!! More

by Derikb21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keif Ramstadt
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Apr 24, 2026 -

Toyota Carlsbad Parts & Service responded

Hi Derik, Keif is awesome and it's no surprise he always takes care of you and your family! We can't wait to share this with him and we can't wait to continue to work together for years to come! Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

April 24, 2026

Perform the recommended service which was to my satisfaction. Appreciate being informed of my status also Thank you ! More

by johnpiepmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Horace
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Apr 24, 2026 -

Toyota Carlsbad Parts & Service responded

It's our pleasure, John! Happy to see you received quality service and appreciate you choosing us here for your vehicle needs. Until next time. Regards, Vanessa Rodriguez Customer Relations Director vrodriguez@toyotacarlsbad.com 760-918-3795

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