I've never had a good experience with a mechanic or dealership, until now. Rich Wood and his team diagnosed my car appropriately, listened to my concerns and recommendations, provided outstanding communication throughout four consecutive days while working diligently to resolve an uncommon car issue, all the while, keeping me up to date on the process. In addition, he provided me with alternative means to get to work, kindness, respect and overall outstanding Superior Service. I cannot thank you all enough at Toyota Carlsbad service department! Thank you!!