I purchased a preowned car end of Dec 2017 from TOYOTA CARLSBAD with a trust that is toyota dealership and has warranty and according to them,They checked the car before selling!
I purchased in the night time !
1-ENGINE LIGHT came on after 2 hours that I purchased the car and it was about 10Pm and every where closed!Can you emagine how I felt!Next morning early I called the sale person and I told him about the car and his answer was you already drove the car and you signed! I was so upset and sooo cheated ! So I drove to dealership and I asked to talk to the owner of dealership and yet got no where except got talk down at and they wouldn't let me to write her an email! I assumed she must care that how people get cheated and they get treated in her dealership!
Over 30 times between going in person and calls ,Yet no result!
2- Time of the purchase,I saw SEAT HANDLE on the floor and asked why seat handle is there and the answer was not big deal ,easy to put it toghther and I find out after the purchase $900 later yes,it can be put toghter by dealership!
3-Few days later had to call towe truck ,Car wouldn't start ! 4 hours into it and so worried !
I find out that they left 5 YEAR OLD BATTERY! Had to buy a new battery right from towe truck $200 later! Running so late to work and worried what is next???
4-Come to change the oil ( Since was 3 oil change was given in purchase contract in their own dealership) They told me ,That is
NO SPARE TIRE! AND NO TOOLS in case of flat tire!NEVER WAS DISCLOSED IN THE TIME OF PURCHASE!ANOTHER CHOCK!
$800 Spare, $200 Tools they don't care what happens to the customers ,As long as get rid of the car !WHAT A RISK CONSUMER HAS TO TAKE!
I decide to write in internet,So other consumer know and suddenly after failing to get any respond
immdiately hear from dealership and they write and disclose my name in internet! How do you like that ,Their consumer gives their private info to them and they expose you ! You are private and they are public!So upset!
in one point ,We start talking and consumer connection suggest that I take my car to them and They take it where they can save money to get estimate!!!Instead of what is right to do ! Still let's see where they can save more buck!!!
Their goal is not to do right by you as consumer always is $$$$$ NO CONSCIOUS!
They called me several times to come and to get paid for battery and take care of things their way!
They have no value for consumer 's safety or time that is one 's salary!
I told them ,I take it to dealership that I trust and get an estimate and bring it over .
I find out ,When I was in that dealership for estimate that I could buy my model car $3000 less than I paid for with none of these problems!
I PAID 30% MORE!
I called yesterday to book for my 2 oil change and they told me ,I can't get one ,Since I used all 3 of them!!! IS LIKE A JOKE! I left a message for will yesterday and no respond ,is now next day 7:30 PM after I went in person this morning to find out they are repeating the same nonesense by all different people! So I left message for Venessa and will ,I asked to speak to them ,they said they are in meeting ! 7 hours gone by still no respond!
I only did 1 oil change !RIGHT HAND DOESN'T KNOW FROM LEFT HAND! and mistakes always in favor of delearship!
again from yestetrday 4 calls ,went in person and 2 messages from yesterday and telling me I have no oil change left! IS LIKE TWILIGHT ZONE!
They want to cheat me on even 2 oil change even though is in writting!another $150!!!
and I just purchaded the car !!!
Again waisting 3 hours of my work and they don't respond to2 voice mail after 24 hours for oil change !
THEY HAVE DONE NOTHING !!!but to worry,upset ,insult and have me at risk and cheated me of money and my time !!!
Their owners claims ,She is with God and goes lecture about what a great person she is ,That even upsets me more !
This is not sign of greatness or person with GOD!
You make your money by putting people ON PURPOPSE AT RISK! You do wrong by people they come to trust your business!
You cheeted me and I came to trust you!!!
you are cheeting even today from giving $150 next 2 oil change that was signed on the contract ,by denying it!Who knows how many more times that has to be followed!
I left a message and is 7:30PM and never called me back!I thought to save time in oil change time ,They take care of all the bills ,Yet They are hiding!
They are CROOK !
Please have mercy on yourself and do not buy car from them! You are safer buying a car from street side,At least your guard is up and you do the checking!
Wait ,they are going to respond right away to the comment on internet !by more LIES!to make them look good!
If you in person they don't care!
I still don't want to believe the owner is this cruel and crook and without any concscious!
we are at risk as a consumer since all NEGATIVES DO NOT GET DISCLOSED and they do minimum work on used cars so more profit,they didn't even bother to change battery that is so cheep and they didn't disclose no tool for flat tire !!! They put people AT RISK!
SHAME ON YOU!HOW DO YOU LIVE WITH YOURSELF!
THE REASON THEY DON'T DISCLOSE ,BECAUSE CONSUMER WOULD NOT PAY THE SAME PRICE!
ALL COMES TO MONEY! YUCK!!!