2015 Scion FR-S
If I had the option to give less than 0 stars I would. I visited this dealership on December 12th to fix an oil leak. They diagnosed it as the common Timing seal leak. Had to go on my lunch break and bring my car to the dealership. Had to take 4 Ubers to pick my 1yr old up from daycare, get home, get back to work and then to the dealership the next day. Told me my car was ready and still had to wait an hour being late to pick my kid up from daycare and payed for additional time at the daycare.
I had to bring my car back for another oil leak 30 days later on Jan 11th
Guess what...The Timing cover was leaking again due to faulty workmanship and/or crappy sealant. They had my car for another day which caused me to have to take 4 more Uber rides. I was not offered a rental for either visit and when i asked about it they said I would be charged even though I was getting warranty work done. They instructed me that they fixed the Timing Leak but they now found a leak coming from the driver side Cam cap and it looks like someone previously resealed it using a black sealant and not Toyota's grey sealant so now its not covered under warranty and I would have to pay 3551.00 dollars to fix it.
As you can expect I was furious and extremely disappointed. A month later I brought it back for what looked to be another Timing Seal Leak but after checking it out they said its the Cam cap leak and it has gotten worse and it'll be 3551.00 dollars to repair and it will not be covered over some sealant. The defective first gen throw out bearing also gave out and my car stopped on the highway yesterday 3/14/2019 and is inoperable so there's that problem now but that's another story.
I created a case with Toyota and a case manager reached out to me to say it wont be covered under warranty because the sealant is different. The Case manager Hivi also told me the dealership said it looks like someone else worked on the exhaust before as well because a few exhaust bolts were different and any parts that aren't Toyota ie. the 1-2 bolts voids the warranty on those parts; FOR EXHAUST BOLTS! They cannot help me because a different sealant was used even though their Toyota sealant still leaks so the sealant isn't gods gift to sealant. Basically I'm being denied coverage on a part that would be covered but because of some insignificant detail it wont be. It's just a sealant not an aftermarket part that caused an issue, not because the car is modified, not because of a part was installed incorrectly but because a different sealant was used that leaked overtime like the Toyota sealant did on me twice in 30 days causing me to spend more money trying to get around California with a 1 yr old and no vehicle. Now I'm stuck without a running vehicle with no help from the dealership other than 5000 dollars in repairs for sealant, a KNOWN crappy throw out bearing and no help from Toyota and being told I'm SOL. The fact that they treat warranty so Black & White is extremely disappointing. There is no Grey area so don't ever change any bolts, screws, washers etc on your car because it will void your warranty on those parts apparently because they're not Toyota parts. If you find your radiator leaking DO NOT put a clamp on it to get it to the dealer before your engine overheats and causes damage because it will void your warranty just let it blow your motor so its covered.
Regretting the day I bought this car and should have stuck with Nissan. Everybody from my company brings their car here but that will change. They didn't even offer ANY type of assistance, not 50.00 dollars off, not a car wash and barely any empathy.