Toyota Carlsbad

Toyota: Satisfied Customer My husband and I have purchased three cars from Toyota Carlsbad, and we are so very pleased with the service we have received over the years. When you My husband and I have purchased three cars from Toyota Carlsbad, and we are so very pleased with the service we have received over the years. When you are looking for a car, the salesmen do not pressure you; they are honest and patient. They follow through and are willing to work with your unique needs. More

Always great service! From the minute you drive into the service area, the employees take excellent care of you, consistently excellent service. I feel very comfortable de From the minute you drive into the service area, the employees take excellent care of you, consistently excellent service. I feel very comfortable dealing with them, More

I did that on the previous page. I just wrote this out on a prior page. Elfin was awesome! He updated me on my car after the service was completed. He reviewed the plan going forward. I just wrote this out on a prior page. Elfin was awesome! He updated me on my car after the service was completed. He reviewed the plan going forward. He mentioned things for me to watch until the next appointment. His report was detailed with pertinent infomation. It was my first time in to this Toyota Service location as I am new to this area. I was pleased with the entire experience. I will return! More

Great service I've been coming to this Toyota service center a while. From the begging I've been having Keziah for my service advisor and she is great , friendly, I've been coming to this Toyota service center a while. From the begging I've been having Keziah for my service advisor and she is great , friendly, polite and really have outstanding customer skills!!! Thank you very much for your professional, friendly service Keziah!!! More

UNETHICAL and UNPROFESSIONAL I have been trying to purchase a new Prius Prime with this dealership since January 25th. I was PROMISED they are associated with the Costco program I have been trying to purchase a new Prius Prime with this dealership since January 25th. I was PROMISED they are associated with the Costco program and PROMISED I would get the Costco price. I put my deposit down and I was told there was an 8 week waiting period, which is understandable. The first 8 weeks period when my car came in, they called me to notify me. My deposit transaction sheet stated that I had 72 hours to respond, which I had, but they had already given the car to the next person in line. I was out of the Country for work, but still replied within 72 hours. So the next 8-week waiting period, I CALLED THEM to check on the status and their reply, "was arrival by April 20th." So they called me on April 20th and told me it had arrived. I went in and test drove it on April 20th and was willing to purchase it RIGHT THEN. However, they informed me they were not willing to give me the Costco price b/c the car is in high demand, even though they PROMISED me the Costco price. This price was $1,000 cheaper, which in the big picture of purchasing a car, isn't a big deal, but it's the PRINCIPLE. I was VERY frustrated with their broken promise, but I told them I would make my decision the following morning by 10AM, which my Sales person agreed. I called them at 10AM and they told me they had ALREADY removed my name from the list and gave to the next person!! OMG!! SOOO UNPROFESSIONAL!! NOT only did they back out of a PROMISE of offering Costco pricing, they gave my car away in FAR less time than they stated at 72 hours!!! I talked with the Main salesman, Scott and 2nd main salesman, Brian....BOTH of these men had the attitude of "who cares b/c there are several people waiting for this car." Their attitude was SO UNprofessional that they are willing to lose a customer over THEIR broken PROMISE of only $1,000. I have TWO teenagers in the Market for new cars and will DEFINITELY NOT be going to Toyota of Carlsbad. I notice my $500 deposit hasn't been returned and it is WAY past time of 72 HOURS!! UNPROFESSIONAL, UNETHICAL and RUDE. More

Amazing My service advisor, Ron Broussard went out of his way to explain what was needed. He understood my time was limited as well as my finances. He offer My service advisor, Ron Broussard went out of his way to explain what was needed. He understood my time was limited as well as my finances. He offered me a loaner car without me having to ask and he also worked with me on the cost! Many thanks Ron! More

10 K Service on my 2016 Camry This is my 4th Camry in the past 12 years. Of course, I'm pleased with the reliable performance of my vehicles over the years but I'm also very satisf This is my 4th Camry in the past 12 years. Of course, I'm pleased with the reliable performance of my vehicles over the years but I'm also very satisfied with the scheduled service performed at the Carlsbad service center where I can depend on quality service behind the scenes but especially from my service rep Kevin Laird who is honest, trustworthy and comprehensive in his summary review of my vehicle's condition. I am fortunate that I always get a great Camry at Toyota Carlsbad from the best sales man Duff Joy backed by superlative service in Finance by Mandy Gurek and at the Carlsbad service center from Kevin Laird who makes sure all is well with my car when it is turned over to me after its service. More

New Tacoma Everything was as it should be. I lease all of my vehicles here. I would highly recommend Toyota of Carlsbad to anyone looking for the best service in Everything was as it should be. I lease all of my vehicles here. I would highly recommend Toyota of Carlsbad to anyone looking for the best service in the area. More

Great service / kind people Work after accident on Camry -Hoped one tire rim but Ron B was able to explain why and where there was more damage and gave me advice and patience!. h Work after accident on Camry -Hoped one tire rim but Ron B was able to explain why and where there was more damage and gave me advice and patience!. had to come back two more times - but he was fast and helpful each time and communicated the info well. The greeters at the front of the service waiting area are nice and helpful too! Love that. Overall kind and friendly experience with a bummer of an accident. Thank you! More

Excellent!!! Thr service was done fast, the staff was very friendly, and courteous. The service advisor took the time to explain everything in detail and answer al Thr service was done fast, the staff was very friendly, and courteous. The service advisor took the time to explain everything in detail and answer all my questions. More