Toyota Carlsbad

CUSTOMER SERVICE PETE IS VERY HELPFUL AND HIS FOLLOW UP IS GREAT. IT MAKES FOR A SMOOTH ENCOUNTER AND LESS STRESS WHILE HAVING MY CAR SERVICED TO KNOW THAT I AM IN GO PETE IS VERY HELPFUL AND HIS FOLLOW UP IS GREAT. IT MAKES FOR A SMOOTH ENCOUNTER AND LESS STRESS WHILE HAVING MY CAR SERVICED TO KNOW THAT I AM IN GOOD HANDS. More

Recall and Battery Replacement Ho hum, had to wait about 3.5 hours for the recall work, and also had my truck battery replaced. I am hopeful the battery was bad, but I know there w Ho hum, had to wait about 3.5 hours for the recall work, and also had my truck battery replaced. I am hopeful the battery was bad, but I know there were a few "power" related issues. Nice service center, good people, all is good there! More

Best service department ever! This service department is so professional & it is a delight to get my Prius V serviced here! The waiting area is very comfortable & always look forw This service department is so professional & it is a delight to get my Prius V serviced here! The waiting area is very comfortable & always look forward tony early morning appointment! More

Friendly courteous Very friendly and courteous service. Everyone went out of their way to make it a pleasant experience. .The service manager Ron was great and made sure Very friendly and courteous service. Everyone went out of their way to make it a pleasant experience. .The service manager Ron was great and made sure I got the loaner car and out within 15 minutes More

I had a good service experience. I had coffee and donuts that was included with the service which made the wait time bearable. The wait time didn't seem as long as the last time I to I had coffee and donuts that was included with the service which made the wait time bearable. The wait time didn't seem as long as the last time I took the car for its regular maintenance. More

oil change Awesome employee. He helped me out a lot. I went for an oil change and also got a free alignment check. I got there without an appointment and he was Awesome employee. He helped me out a lot. I went for an oil change and also got a free alignment check. I got there without an appointment and he was cool about it in giving me service on my suv. More

35k servicce Usually I bring my car in to be serviced early in the morning and I get taken care of promptly. Today my appointment was at 2:50 PM. I had to wait a Usually I bring my car in to be serviced early in the morning and I get taken care of promptly. Today my appointment was at 2:50 PM. I had to wait at least 15 minutes for a service advisor to see me. He was nice, but in the future I will bring my car in early when there are more people available to attend to customers bringing their cars in for service. More

Excellent Service Quick, complete, professional. Work was done to my satisfaction as always. Employees courteous and helpful, and my car runs beautifully. I plan to Quick, complete, professional. Work was done to my satisfaction as always. Employees courteous and helpful, and my car runs beautifully. I plan to keep it until it reaches 250,000 miles. More

Second and third purchase, great staff, no bs. Second and third purchase, one new and one used. Great staff without the bs. Nice facilities. A lot of the same staff was there from my first purch Second and third purchase, one new and one used. Great staff without the bs. Nice facilities. A lot of the same staff was there from my first purchase 7 years ago, which is very comforting to deal with recognized faces. More

good customer service I did not feel pressured while dealing with Moe. He was very patient with me and worked hard to get me an acceptable deal. It was a long day and I was I did not feel pressured while dealing with Moe. He was very patient with me and worked hard to get me an acceptable deal. It was a long day and I was very tired after hours of negotiating but it was worth it because I feel happy with the car. More