Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota Carlsbad
Carlsbad, CA
797 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
797 Reviews of Toyota Carlsbad
August 14, 2016
Looking for a used van I have purchased 4 vehicles from Carlsbad Toyota, David Flagg was the easiest salesman to work with, I can't say enough good things about him. My only I have purchased 4 vehicles from Carlsbad Toyota, David Flagg was the easiest salesman to work with, I can't say enough good things about him. My only complaint is having to do with service after the sale. This has happened in the past as well after buying our NEW 2009 Camry Hybrid. After the sale I had a back problem that since has been fixed, however at that time I wanted to upgrade the driver side seat.... Couldn't be done. I tried others in other Toyota's, and Lexus but nothing could be done. After buying the USED 2011 Sienna Van 2 days ago, I want to add a Toyota factory center console, and have you install it. It can't be done either as I'm told. This is a console you make and offer in your same current Toyota Sienna Vans, Though your service as to oil changes and normal service is outstanding, it's this other lack service that will probably keep me from coming back as a potential customer again. This all has to do with your company's policies, and nothing to do with your employees, as they do as they're told by your policies. More
by #1Trumpet
Employees Worked With
David Flagg. David was excellent, great guy to work with... Trust worthy, and very friendly.
August 13, 2016
Improvements needed My wife and I have owned Toyota vehicles since 2010. We have purchased our vehicles at your facility and we have used the service center for all our My wife and I have owned Toyota vehicles since 2010. We have purchased our vehicles at your facility and we have used the service center for all our needs. A year or so ago after one of the services on my vehicle the light telling me that I needed servicing turned on after I left the center. I returned and the service attendant called the service manager who explained that they had neglected to reset the notice. I just took my new car for service and encountered the same problem. My big concern is that if the resetting of the alarm is overlooked, how many other steps in the process of the service were also overlooked? I am not confident that my vehicles are getting the proper service. Having it happen once can be excused, but having it happen again is unforgivable and does not make your company look good.. More
by Joaquin Gracida
Employees Worked With
Larissa Bennett
August 13, 2016
Wonderful Went to buy a RAV4 and that's exactly what I did! Mark Lehman helped to give me a quote of what the value of my Mini Cooper would be to trade in and Went to buy a RAV4 and that's exactly what I did! Mark Lehman helped to give me a quote of what the value of my Mini Cooper would be to trade in and helped me find my RAV4 :-) Mark was very helpful and I would recommend anyone else buying a car from him! He was not pushy, he was just straight to the point. He also did his best to get me the best deal on my RAV4 :-) More
by Nicole
Employees Worked With
Mark Lehman
August 13, 2016
Fantastic service at Toyota Carlsbad! I went to Toyota Carlsbad to have serviced a failed dashboard fan for a 2014 Toyota Corolla in the middle of the summer. They diagnosed and troublesho I went to Toyota Carlsbad to have serviced a failed dashboard fan for a 2014 Toyota Corolla in the middle of the summer. They diagnosed and troubleshot the problem to be failed motor and had a replacement available, and so I decided to wait it out there. All the employees there were cordial, and the waiting lounge are was clean and comfortable with free WiFi. The cafe person even brought around complimentary baked cookies! (I had two.) As it turned out my car was a couple of miles out of warranty, but my service advisor, Corinna Hyatt had arranged it so that the repair would still be warranted which was a very pleasant and generous surprise. My overall experience at Toyota Carlsbad was fantastic and much thanks to all the staff there who made it so. More
by Charles C
Employees Worked With
Corinna Hyatt
August 13, 2016
Excellent Great place to take my car in to get repaired. I was treated very well. The service center is a very nice pklace to go to. Great place to take my car in to get repaired. I was treated very well. The service center is a very nice pklace to go to. More
by Toyota service
Employees Worked With
Service writer and cashier.
August 12, 2016
great experience My family has always had a great experience with Toyota of Carlsbad. They always keep contact with Anthony! I went in to buy my first car with my fa My family has always had a great experience with Toyota of Carlsbad. They always keep contact with Anthony! I went in to buy my first car with my family (family's 5th Toyota from Carlsbad) and it was great. Anthony is very helpful and answered all of our questions. He is very professional and friendly! Would definitely recommend going in and talking to Anthony! More
by Jackieg0nzalez
Employees Worked With
Anthony
August 10, 2016
Friendly service , I was hungry and ready to take the shuttle but no one called my name so I stayed there hungry. I did however receive a phone call to be picked up fr , I was hungry and ready to take the shuttle but no one called my name so I stayed there hungry. I did however receive a phone call to be picked up from a destination I was never dropped off at. More
by Zackary11
Employees Worked With
N/a
August 10, 2016
Great service on every visit I really enjoyed the service at Toyota Carlsbad Service. I am greeted well and treated like a queen when I'm here. The advisors are kind and informati I really enjoyed the service at Toyota Carlsbad Service. I am greeted well and treated like a queen when I'm here. The advisors are kind and informative. The youNguyen ladit's and gentleman that greet you after you go in to the waiting area are very nice and helpfully too. Oh don't forget the great Starbucks coffee...my favorite. And the lady there she is always so sweet and helpful. 😊 More
by Cynthia Carr-Brown
Employees Worked With
Jana Leopard
August 10, 2016
Outstanding Performance Kevin Laird, my Service Advisor, on my most recent visit did an excellent job of explaining the details regarding the 120,000 maintenance that he reco Kevin Laird, my Service Advisor, on my most recent visit did an excellent job of explaining the details regarding the 120,000 maintenance that he recommended. He provided answers to all of my questions that were understandable and provided additional explanations when necessary in a polite and professional manner. He also ensured that I was aware of the special deals and programs that the dealership was offering customers. His self confidence and communication skills inspired confidence in his knowledge and the dealership's ability to provide the maintenance on my vehicle efficiently, effectively, and to my satisfaction. I had another exceptional experience at the dealership, which has been my overall experience with the dealership, since I began doing business with Toyota Carlsbad in 2010. Keep up the superb performance. More
by Contented Carlsbad Customer
Employees Worked With
Kevin Laird, Service Advisor
August 09, 2016
Steve Guerro Always great working with Steve. He gets the job done on time at the best prices! Brought my Prius and Tacoma in at the same time and got both back c Always great working with Steve. He gets the job done on time at the best prices! Brought my Prius and Tacoma in at the same time and got both back clean and all problems fixed More
by ebremar
Employees Worked With
Guerro, Steve
