Toyota Chula Vista

While doing a recall service they broke the battery terminal and expected me to pay to get it replaced. Why would I pay for something they broke. I only brought my car because Toyota had a recall. I m terminal and expected me to pay to get it replaced. Why would I pay for something they broke. I only brought my car because Toyota had a recall. I missed a whole day of work to bring it and I'm not happy at all with the service. More

It only takes one to ruin it and that one is Service Advisor Javier Aguirre. I arrived to pick up my vehicle from service, and was ignored by about 15 minutes only to find out that my advisor had le Advisor Javier Aguirre. I arrived to pick up my vehicle from service, and was ignored by about 15 minutes only to find out that my advisor had left for the day. When I asked Javier for assistance he told me that I could wait another 40 minutes or seek assistance elsewhere (as he pointed at some of his peers). Not the level of service Toyota should have and be represented by! More

Service advisor pressured to purchase an extended warranty. I feel like they used predatory means to ensure they make a sale. I feel like they are looking out for there own interests just to get comm warranty. I feel like they used predatory means to ensure they make a sale. I feel like they are looking out for there own interests just to get commission for the sale. Very upset with our experience and we will not purchase or service there any more. More

Dropped my car off at 10 am they forgot about it until 5 after closing after closing More

Excellent customer service by Javier my customer service he is very professional and give me good deals for my car maintenance he is very professional and give me good deals for my car maintenance More

Great customer service, but long wait times. Need to fix how appointments versus walk-ins are handled. Need to fix how appointments versus walk-ins are handled. More

Great dealership very friendly service department, very satisfied with my service .I highly recommend Toyota of Chula Vista satisfied with my service .I highly recommend Toyota of Chula Vista More

Service was fairly quick, 2 hours. Waiting area bathrooms closed with no clear alternative. Waiting area chairs are worn and stumped. Coffee was great! Waiting area bathrooms closed with no clear alternative. Waiting area chairs are worn and stumped. Coffee was great! More

Very bad customer service from Vanessa service dept . Waiting time for oil change ridiculous Not doing service there no more Waiting time for oil change ridiculous Not doing service there no more More

I was really surprised on how profesional and ethical was everybody I talked to. It was a great experience to be there. everybody I talked to. It was a great experience to be there. More