I bought my car here in March of this year and returned two months later because the lock on my driver door stopped working. They fixed this for me under warranty. I noticed when I picked my car later that afternoon that, the window tint in the front corner had been scratched, I know from them removing the window. I notified my service provider immediately, and he without question said they would get that taken care of (which is already shady to me). However, I would have to wait an entire month to be scheduled with the tint provider. I patiently waited until my scheduled date. I brought my car in, taking additional time off work to do so. I was informed no loaner car would be made available to me because this was a 'good will' fix and that they probably did not even cause the damage to my window. I asked to speak with the manager, and he told me the same thing. "The probability that they scratched your tint isn't likely, but since you bought the car here, I am doing this out of goodwill, we don't provide loaner cars to anyone here. I can only offer you a discounted rate if you would like to rent a car. No car dealerships give out loaner cars unless they're luxury, like Lexus or Mercedes, but you're obviously paying more for their cars..." is what he told me. He made me feel like he was doing me a favor. I felt talked down to, mistreated, and not a priority as a woman and as a customer. I felt discriminated against as an Asian woman asking for a request. There was no explanation of anything. I was nothing but cordial and just wanted a car for a few hours to get to work and back. The shuttle that I took home last time dropped off three other people and me last, even though I was probably the closest, for a commute that took almost an hour. I am extremely unhappy with service here and will be taking my service elsewhere from now on.