Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Toyota Chula Vista

Chula Vista, CA

Overview
Reviews
4.4
481 Reviews
Call Dealership (619) 940-1706

650 Main St

Chula Vista, CA

91911

Directions

By Type

Showing 481 reviews

February 14, 2011

HORRIBLE! What should have taken and week and a half almost took a month. Car was returned to me scratched and passenger side window nonoperational. The Service Manager denied all liability and said the More

by ChulaToyotaIsHorrible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Damian, Greg Chalmers
Report | Print
Apr 12, 2012 -

Toyota Chula Vista responded

I am sorry you feel this way I think the communication must have broken down as we only sent the vehicle to the body shop where your insurance company and the body shop took over from there.For you to have been in the loop with what your Insurance company inspected and the body shop was authorized to repair would have settled this issue. We would always be open to try to establish our relationship with you again. Thank you, Service Director Greg Chalmers

Apr 17, 2012 -

Toyota Chula Vista responded

This is a communication break down that we have learned from as your insurance company and an outside body shop completed the paperwork,billing,and needed repairs. We thought that you were involved more than actual happened. This could and was still a discussion to be had with the insurance company decision for repairs. We could have contacted both the body shop and insurance with you for resolve assistance. We now have the body shop/insurance contact you with progress,repairs being completed and estimated. Sorry for the issues and would always like a chance to work with you/your vehicle again.

1
...
48
49