Toyota City

Drove an hour to look at a convertible they have for sale and after getting harassed via phone million times and coming in to test drive the car I asked the salesperson George Parker if price is negotiable a and after getting harassed via phone million times and coming in to test drive the car I asked the salesperson George Parker if price is negotiable and he says the car is sold already. He is probably the laziest salesperson I’ve met in my life and doesn’t know how to treat customers. Will never go back to this dealership. More

I had a problem with my 3rd row seatbelts and the Mamaroneck Toyota would not help me. The 3rd row seatbelts would not buckle properly with a booster seat. Most people need a 3rd row for kids so thi Mamaroneck Toyota would not help me. The 3rd row seatbelts would not buckle properly with a booster seat. Most people need a 3rd row for kids so this was a huge issue that kids couldn't buckle in and it took adults over 20 minutes to get it to buckle. The manager, Mr. Easton, actually told me I was not a customer because I didn't buy my car there, so they didn't really need to help me. I was so upset and left without help. I always had gotten my service done there, but after they changed ownership, the Manager treated me like garbage. I had been in touch with the owner, who was very nice, but when I followed up to say that they didn't help me and told me I wasn't a customer, I never heard back. It is my understanding that Toyota's have to service you even if you don't buy your car at that dealership. I left in tears. I have never had a worse experience and I never write reviews, but felt compelled to do so. I would not want anyone to experience this type of terrible service. More

This was a most pleasant experience doing business with Toyota City. Everyone was very professional, from James my salesman to Joseph Croce the delivery coordinator. Toyota City. Everyone was very professional, from James my salesman to Joseph Croce the delivery coordinator. More

My experience with Toyota City has been frustrating, to say the least. I'll leave this here for others to read; hopefully it saves you a headache. I worked with Genuine Thomas who sold me a lease for a say the least. I'll leave this here for others to read; hopefully it saves you a headache. I worked with Genuine Thomas who sold me a lease for a Toyota RAV4. After the deal was done, he indicated they didn't actually have the car. Okay fine, when will it be at the dealership? "Tomorrow or Friday." Next day, I follow up, "Can I get a status on the car?" Turns out it'll be here next week. Next week, I check in, "Can I get a status on the car?" Oh, Genuine isn't in, you'll need to talk to Luis Gonzalez. After speaking with Luis, he indicated that the cars are in Vermont and need to be shipped down to NY. He's been "waiting on the phone for hours" to find out where my car is. I ask him to follow up with me when he has an estimated timeline. The next day, Luis follows up, telling me it would be here sometime in the next 1-2 weeks. I asked him to follow up in a week. In a week, no followup. I call in, Luis isn't there. Now I'm speaking with Isaac Weiner who indicated that the system is indicating "tomorrow" but it could be next week. This is insanity. You shouldn't have to do this ridiculous dance to lease a car. Get a car somewhere else. I still don't have mine. -- Update Jan 25 Genuine dropped off the car at my apartment. I'll give them points for driving here and dropping off the car. I'm glad to finally have the car; it's been quite a journey. -- Update Feb 17 The lease is now shown up at Toyota Financial, and it's listed at 10k miles per year, and not 12k miles per year. Haha, my god. This doesn't end. I'm now calling Toyota City to have them correct the mileage. Guess they couldn't leave me without one last problem. More

Will not be returning to this dealership for another car and I have been buying cars from this same place for more than 30 years before this new ownership. and I have been buying cars from this same place for more than 30 years before this new ownership. More

We recently visited Toyota City and were pleased with both the selection of cars as well as the friendly staff. They were helpful and knowledgeable. We have dealt with their service department as well an both the selection of cars as well as the friendly staff. They were helpful and knowledgeable. We have dealt with their service department as well and have been pleased. Covid safety guidelines were followed at the dealership. More

It was our 1st time visiting Toyota City. George greeted us like family. He was attentive, informative and a true professional. We leased a RAV4 from him. Joseph was so patient and thorough with every te us like family. He was attentive, informative and a true professional. We leased a RAV4 from him. Joseph was so patient and thorough with every technical detail which made me feel safe and eager to experience everything this car has to offer. Mostafa was so friendly and funny, he made completing the leasing agreement easy and smooth. We had a wonderful experience. We highly recommend their service. More

The dealership is very professional, the price was right and they are not pushy. Great dealing with them. It was worth the trip from Long Island. Better price and not pushy is a good reason to travel. and they are not pushy. Great dealing with them. It was worth the trip from Long Island. Better price and not pushy is a good reason to travel. More

I just leased my 2nd vehicle with Toyota City in Mamaroneck, and Ginny, Joe, Jason & Luis were all true professionals and great to work with. Will recommend this dealership without hesitation. Mamaroneck, and Ginny, Joe, Jason & Luis were all true professionals and great to work with. Will recommend this dealership without hesitation. More

They need to provide a better customer education, i lost time and money because they failed to tell me to take the new vehicle papers to the dmv to get a transfer, this will cost me a few thousand dollars time and money because they failed to tell me to take the new vehicle papers to the dmv to get a transfer, this will cost me a few thousand dollars More