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Toyota Cleveland Heights - Service Center
Cleveland Heights, OH
89 Reviews
89 Reviews of Toyota Cleveland Heights - Service Center
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December 31, 2024
This Is not a Toyota Dealership. It is very inconsistent, very sketchy (had cheaper prices from other Toyota Dealerships by 30%) This place does not care and they will rob you for a It is very inconsistent, very sketchy (had cheaper prices from other Toyota Dealerships by 30%) This place does not care and they will rob you for a dealership. It was 2 hours for an oil change but 30 minutes for a 600 dollar brake service.. Sketchy More
by No
Employees Worked With
JC was very nice, Sales was very Rude and off-putting
September 22, 2023
I’ve been a customer of this dealership for 18 years (under the previous owners). I had a Tacoma for 12 years and have had my 4Runner for not quite 6 years. On a recent visit to Service (9/19/23) fo (under the previous owners). I had a Tacoma for 12 years and have had my 4Runner for not quite 6 years. On a recent visit to Service (9/19/23) for routine maintenance (oil change, tire rotation) on my 2018 4Runner (which had 45,500 miles), the Service department told me I needed $1,144 of additional work (including a Power steering fluid exchange, Differential service, Transfer case service, etc.). The dealership is under new ownership and my first thought was they’re trying to up-sale me. My second thought was … if I really need the things they claimed I needed, for a vehicle that is under 6 years old with under 50K miles … then my next vehicle will NOT be a Toyota! I was told by my service advisor that my tires were rotated, but ‘Tires Rotated’ was not marked on the service report. When I asked my advisor about it, he assured me that my tires had been rotated even though my service report didn’t indicate so. I had been told twice that my routine maintenance service would take about 1 hour. It took 2 hours (which I guess is explained by the list of additional work they said is needed on my vehicle). My next experience will determine whether I continue to patronize this dealership and Service center. More
by saltandlight
Employees Worked With
The greeters were great. My service advisor (who I won’t name) was great as far as customer service.
September 05, 2023
Terrible service department. Waited for 3 hours for an oil change with appointment. No courtesy offered, no vehicle inspection report provided. Unprofessional and dis functional. Waited for 3 hours for an oil change with appointment. No courtesy offered, no vehicle inspection report provided. Unprofessional and dis functional. More
by VLADIMIR.PETERMAN
Employees Worked With
Jacob (service advisor)
December 16, 2022
My elderly aunt took her Corolla in for a no start. Luckily it was just the battery. She was "helped" by a pushy rude service advisor named Faye. After telling her she needs a battery she attempts to u Luckily it was just the battery. She was "helped" by a pushy rude service advisor named Faye. After telling her she needs a battery she attempts to upsell her a throttle cleaning service for $150! Cleaning the throttle on a 2015 Corolla takes approx one minute and on that model should be included with the battery install. It's a shame when pushy advisors take advantage of people they think don't know any better just to pad their own paycheck. More
by Dave
Employees Worked With
Faye Lockett, Jed Hunter, Dave Maurer
August 30, 2022
Toyota Motor Cars on Mayfield has been wonderful. They do everything that they can to offer the Very Best Service. I truly appreciate their personal kindness and concern. I never had a car Dealershi They do everything that they can to offer the Very Best Service. I truly appreciate their personal kindness and concern. I never had a car Dealership to send Birthday greetings or constant reminders to get my car checked out for maintenance prevention. It is my pleasure to rate an A+ to Dave M., Tony M. and others who work in the office. More
by sistermwalker50
Employees Worked With
Tony Morrison, Dave Maurer
June 30, 2022
I had a great experience at the Motorcars Toyota! Sierra was helping me and she was very friendly, efficient and got me in and out in no time. I would definitely recommend Sierra as a service advisor Sierra was helping me and she was very friendly, efficient and got me in and out in no time. I would definitely recommend Sierra as a service advisor and this location as my go to service center. More
by monle99
Employees Worked With
Sierra Lee
May 13, 2022
Love the Cle Hts Toyota dealership. Always get good customer service but today it was outstanding! TARYN KAPLAN is so helpful, knowledgeable & goes way over & above. I hope she's really Always get good customer service but today it was outstanding! TARYN KAPLAN is so helpful, knowledgeable & goes way over & above. I hope she's really appreciated because I'm sure she's one of the reasons people keep going back there! More
by Healthcoachtina
Employees Worked With
Taryn Kaplan
January 28, 2022
I’ve been with Motorcars Toyota for 15 years and their service is unmatched! The professionalism and the way they treat every customer is top tier. Taryn so super nice and helpful in assisting me with get service is unmatched! The professionalism and the way they treat every customer is top tier. Taryn so super nice and helpful in assisting me with getting my mother in for a service appointment. She is such a gem and much appreciated. More
by mzlove1979
Employees Worked With
Taryn Kaplan
July 22, 2021
The seatbelts in the back row of my car started fraying at the spot where they retract into the car. Since my car was still under the original manufacture warranty, I took my car into the dealership MotorC at the spot where they retract into the car. Since my car was still under the original manufacture warranty, I took my car into the dealership MotorCars Toyota to get the seatbelts replaced under the warranty. MotorCars Toyota says the seatbelts fraying is likely caused by a children's car seat and since the car seat is an outside source they don't consider this a parts defect and they won't replace the seat belts under warranty. Corporate Toyota offered to cover the cost of the actual parts but I would cover the labor. I just had the seatbelts replaced and they wanted to charge me $822.65 for something that took them less then two hours. When I asked why so much, the rep said "it is a 6 hour job, just because our techs can get it done quickly, why should we lose out". More
by Seatbelt Issue
Employees Worked With
Cameron
