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Toyota Cleveland Heights
Cleveland Heights, OH
764 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 2:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 93 service reviews
April 21, 2026
Took my car in for regularly scheduled service. While waiting for a service advisor I saw a fellow I assume to be an advisor, sweep all the stuff off his desk, seemingly as a result of a phone call While waiting for a service advisor I saw a fellow I assume to be an advisor, sweep all the stuff off his desk, seemingly as a result of a phone call. I asked a different advisor a simple question which resulted in a rude, curt response. The type of hostility I witnessed is completely unacceptable. Switching dealers asap. More
by Dan
Employees Worked With
David
November 12, 2025
Bought my car at Cleveland heights Toyota. At that time I bought a service contract. Took my car in for and oil change. I waited for my car. 2 & 3/4 to get my car back. This is unacceptable!! At that time I bought a service contract. Took my car in for and oil change. I waited for my car. 2 & 3/4 to get my car back. This is unacceptable!!! They got their money, and that all that cared about!!! More
by arkyweber
Employees Worked With
Jordan Williams
December 31, 2024
This Is not a Toyota Dealership. It is very inconsistent, very sketchy (had cheaper prices from other Toyota Dealerships by 30%) This place does not care and they will rob you for a It is very inconsistent, very sketchy (had cheaper prices from other Toyota Dealerships by 30%) This place does not care and they will rob you for a dealership. It was 2 hours for an oil change but 30 minutes for a 600 dollar brake service.. Sketchy More
by No
Employees Worked With
JC was very nice, Sales was very Rude and off-putting
September 22, 2023
I’ve been a customer of this dealership for 18 years (under the previous owners). I had a Tacoma for 12 years and have had my 4Runner for not quite 6 years. On a recent visit to Service (9/19/23) fo (under the previous owners). I had a Tacoma for 12 years and have had my 4Runner for not quite 6 years. On a recent visit to Service (9/19/23) for routine maintenance (oil change, tire rotation) on my 2018 4Runner (which had 45,500 miles), the Service department told me I needed $1,144 of additional work (including a Power steering fluid exchange, Differential service, Transfer case service, etc.). The dealership is under new ownership and my first thought was they’re trying to up-sale me. My second thought was … if I really need the things they claimed I needed, for a vehicle that is under 6 years old with under 50K miles … then my next vehicle will NOT be a Toyota! I was told by my service advisor that my tires were rotated, but ‘Tires Rotated’ was not marked on the service report. When I asked my advisor about it, he assured me that my tires had been rotated even though my service report didn’t indicate so. I had been told twice that my routine maintenance service would take about 1 hour. It took 2 hours (which I guess is explained by the list of additional work they said is needed on my vehicle). My next experience will determine whether I continue to patronize this dealership and Service center. More
by saltandlight
Employees Worked With
The greeters were great. My service advisor (who I won’t name) was great as far as customer service.
September 05, 2023
Terrible service department. Waited for 3 hours for an oil change with appointment. No courtesy offered, no vehicle inspection report provided. Unprofessional and dis functional. Waited for 3 hours for an oil change with appointment. No courtesy offered, no vehicle inspection report provided. Unprofessional and dis functional. More
by VLADIMIR.PETERMAN
Employees Worked With
Jacob (service advisor)
December 16, 2022
My elderly aunt took her Corolla in for a no start. Luckily it was just the battery. She was "helped" by a pushy rude service advisor named Faye. After telling her she needs a battery she attempts to u Luckily it was just the battery. She was "helped" by a pushy rude service advisor named Faye. After telling her she needs a battery she attempts to upsell her a throttle cleaning service for $150! Cleaning the throttle on a 2015 Corolla takes approx one minute and on that model should be included with the battery install. It's a shame when pushy advisors take advantage of people they think don't know any better just to pad their own paycheck. More
by Dave
Employees Worked With
Faye Lockett, Jed Hunter, Dave Maurer
August 30, 2022
Toyota Motor Cars on Mayfield has been wonderful. They do everything that they can to offer the Very Best Service. I truly appreciate their personal kindness and concern. I never had a car Dealershi They do everything that they can to offer the Very Best Service. I truly appreciate their personal kindness and concern. I never had a car Dealership to send Birthday greetings or constant reminders to get my car checked out for maintenance prevention. It is my pleasure to rate an A+ to Dave M., Tony M. and others who work in the office. More
by sistermwalker50
Employees Worked With
Tony Morrison, Dave Maurer
