Toyota Cleveland Heights - Service Center

Pissed I called and made an appointment for this Saturday June 30 services that were to done was oil change and light bulb for headlight. They ran a check to I called and made an appointment for this Saturday June 30 services that were to done was oil change and light bulb for headlight. They ran a check to see if there was any recalls on my vehicle, they said yes on my 2 sliding door on my van. So I let me do the recall work also. They called me the same day and said your vehicle is ready for pick up, where I messed up at when I went to pick up my vehicle was I didn’t check the recall work(sliding doors) went to open doors a short time later and they wasn’t working properly and before the work was done I didn’t have a issue with them. Called dealership took my car back today Monday July 2, 2018 and now I’m told that it can’t be fixed under the recall claiming there was previous damage to the doors which was working fine before the work was done Saturday. If there was damage it should have been addressed before u did the initial recall on Saturday. So now I’m told I must pay for the services out of pocket or basically deal with my doors not working. Very disappointed all the money and time I put into this business was a very loyal customer but don’t think I will be returning or sending potential customers your way. More

Replaced Phone Charger I got my car serviced here, and had a new iPhone charger in the USB of my car. I got home and realized someone replaced it with an old shredded one du I got my car serviced here, and had a new iPhone charger in the USB of my car. I got home and realized someone replaced it with an old shredded one during my service. This is not my charger and I am very upset. More

Great experiences Wendy was fantastic in helping us purchase our new car. She worked with the manager and finance department to ensure we got the perfect car for us wi Wendy was fantastic in helping us purchase our new car. She worked with the manager and finance department to ensure we got the perfect car for us within our budget. She was also helpful in looking out for cars that we specified we would like and was quick to update us with availability. More

Toyota Care I recently took my 2017 Corolla in for 6 months service. The appointment time was promptly kept. The service representative, Jay , went over what wo I recently took my 2017 Corolla in for 6 months service. The appointment time was promptly kept. The service representative, Jay , went over what would be done, and upon completion told me what was done and made an appointment for the next visit. The only complaint I had is that my automatic light setting was turned off, and I did not realize it until later that night, when I found I was driving without lights. Please have the service attendants not touch any settings, or return them to the original setting. More

RJ Rocks and Night Time Service Hours As a family of five, we love our Toyota Sienna and depend on it. With almost 130K miles on the odometer, RJ and his team of service technicians keep As a family of five, we love our Toyota Sienna and depend on it. With almost 130K miles on the odometer, RJ and his team of service technicians keep us running. They are professional, courteous, and trustworthy and RJ in particular is a superb service manager and communicator. We very much appreciate that Motorcars keeps night time service hours, as it works out very well with our busy schedule. Thank you RJ and Motorcars for always taking care of us - even while we are sleeping!!! - Joe S. More

Great sales people and service people My pit stop coordinator, Bill, was great. He was super knowledgeable about all the inner workings of the car, so I easily learned how best to util My pit stop coordinator, Bill, was great. He was super knowledgeable about all the inner workings of the car, so I easily learned how best to utilize my car's tools, and he was very easy to talk to! I highly recommend all around. Great people and service. More

I learned never to deal with anyone but this dealership I bought a 2015 RAV4 back in the middle of April from a place called North Coast Auto Mall do not go there. I made a mistake purchasing my Rav there w I bought a 2015 RAV4 back in the middle of April from a place called North Coast Auto Mall do not go there. I made a mistake purchasing my Rav there which I was lead to believe that it was in a fender bender nothing serious and was guaranteed by Car fax not so. The front bumper was losse they took it from me for 6 days and never fixed it. Gave me a piece of junk to drive . I dealt with Frank Bruno at Motorcars and in the body shop a young man by the name of Robert . Both of them are very professional and I had my car fixed this morning in a mater of 1 hour. Your dealership will be my dealership from now on by the way I bought my 1st new Rav there back in 02 . Give these guys my thanks for helping me out I will highly recommend my friends to your business. Sincerely, Teresa Volkov More

Service Department Amazing as always Dave Taylor was quick and efficient as always. Explained today everything that was done on my car so that I actually knew what I had spent my money o Dave Taylor was quick and efficient as always. Explained today everything that was done on my car so that I actually knew what I had spent my money on. Dave always explains doesn't just shove a bill in front of me and says pay this. Always a great experience at Motorcars More

Helpful, Quick, and Friendly Typical guy who doesn't like getting car maintenance done, here. I can actually say that I actually like going here. Everyone from service, to shuttle Typical guy who doesn't like getting car maintenance done, here. I can actually say that I actually like going here. Everyone from service, to shuttle, to mechanics were all very helpful and nice. In my book, if a crew makes getting my car worked on a good experience, that's worth 10/5 stars. More

exceptional service department On 1/6/17 my wife and I left our home driving to Florida (it was 7 degrees out side). Every time we tried using our windshield washers they would free On 1/6/17 my wife and I left our home driving to Florida (it was 7 degrees out side). Every time we tried using our windshield washers they would freeze up and we had to return home to thaw them out. We tried leaving three times and the same thing happened every time. After the last time I called Motor Cars Toyota In Cleveland Heights and talked to the service manager Don Shaffer. He told me that my reservoir had to be drained and winter fluid had to be installed. Since this vehicle was last serviced in Florida it probably had washer fluid that had no antifreeze. Mr. Shaffer set up an appointment within the hour and personally drained the reservoir and installed the proper washer fluid enabling my wife and I to get on with our travels in a safe manner. I purchased a Honda CR-V Motor Cars Honda so I have been a customer of Motor Cars. I am so impressed with Don Shaffer's knowledge and work ethic that I will only let his service department work on my vehicle from now on. Thank You Don, Ed and Karen Bencin More