Toyota Cleveland Heights - Service Center

Sales I was very impressed with the keel of service I received from Motorcars I came in for a routine matinee abc check and ended of buying a car from Donal I was very impressed with the keel of service I received from Motorcars I came in for a routine matinee abc check and ended of buying a car from Donald. The service department was nice and fair they told me everything that was wrong with my car and offered suggestion! They referred me to Donald and he was the best he evaluated my trade told me what it was worth before I even looked at a car then he pulled up a Camry and explained every option and answered all of my questions thoroughly! All I can say is wow!!! I am a customer for life thanks Motorcars!!! More

Made appointment and I came in for a replacement of the right front turn-signal bulb. Was not given an estimate, and told that she would tell me when she found out. After about 30 minutes (which I was ha right front turn-signal bulb. Was not given an estimate, and told that she would tell me when she found out. After about 30 minutes (which I was happy about), she calls me out of the lobby area for someone else's work... I returned to the waiting area. Next, time she comes to get me (1 hour elapsed time - not so bad), the work is done and my bill is for $97.19 !!!! To replace a light bulb. No one should expect that price for a bulb replacement, and at the very least she should have found out the price (since I asked) and told me prior to completing the job. Follow-up: Service manager contacted me, and assured me this was not handled satisfactorily. Procedures were not followed. I've been using this dealer for 15 years, and will continue doing so. This is a good dealership, More

I went in for service for an oil change and to repair a problem with my washer fluid - it was not spraying. They also indicated I needed new front brakes, of which I was aware. They said the pump mot problem with my washer fluid - it was not spraying. They also indicated I needed new front brakes, of which I was aware. They said the pump motor was not working and needed to be replaced. I trusted they had checked anything else it could have been like a cracked or plugged hose, a fuse, etc. They quoted a "seemingly" high price to replace this motor. I took it to another shop and it turns out the motor worked fine. There was a crack in a hose which was repaired at NO CHARGE. I also had this shop replace the brakes for a price that was 65% lower than the brake quote from Motorcars. Motorcars Toyota blatantly lied about the washer pump not working. This was not a simple "mistake." The motor was running when the other shop inspected it - it could not be missed. Unbelievable! I was completely surprised that an established dealership would deceive and cheat. One can only suspect it happens daily to many customers. I purchased my last two vehicles from Motorcars; however, I will not return there ever again for anything. I hope that consumers see this review. DO NOT TRUST MOTORCARS in Cleve Hts, OH. More

I came in for an oil change after making a last minute appointment. i was greeted right at my car and was directed inside to Keith who took me right away. He was efficient, friendly, and was pleasant to w appointment. i was greeted right at my car and was directed inside to Keith who took me right away. He was efficient, friendly, and was pleasant to work with. The waiting area was very comfortable and relaxing and Keith got me in and out quickly. I had a great experience and will be sure to stick with Keith for all my services needs from now on. Great work Motorcars!! More

George's courtesy, efficiency and accomodation of me and many other frenzied customers on Saturday, 11/30/2013 were all off the charts. Please clone George Madison and make him manager of all Japanese a and many other frenzied customers on Saturday, 11/30/2013 were all off the charts. Please clone George Madison and make him manager of all Japanese and American Toyota dealerships. Thank you, Lucien R. Marino, Esq. More

I will continue to get my Camry serviced at Motorcars because of the great, quality service but also for the professionalism, courtesy, and friendliness of Faye Lockett, the assistant service manger who because of the great, quality service but also for the professionalism, courtesy, and friendliness of Faye Lockett, the assistant service manger who has ALWAYS, given me the best quick service and dealt with any issues quickly. she can always be counted on and is a fine representative of this dealership. More

When pulling into the dealership the valets are extremely welcoming, George my service advisor answered all the questions I had and he really understood what was going on with my vehicle. I loved the waiting welcoming, George my service advisor answered all the questions I had and he really understood what was going on with my vehicle. I loved the waiting area and cookies an definitely will recommend this dealership to whoever will listen. More

I had appointment for car service on my 2004 toyota camry. the cost was more than i wanted to pay. i knew the car was getting older. either pay for repairs/ replacements or get a new car. well at that camry. the cost was more than i wanted to pay. i knew the car was getting older. either pay for repairs/ replacements or get a new car. well at that time while my car was being in service. i decided to just check on a few new cars downstairs. well here comes a gentleman with a friendly smiley face, Joe Bencivenni. He's not a pushy salesman. He's a quiet storm is salesmanship. very caring and patient he gets you what you want or close to it. even after your closing Joe still helps you in days after. Joe i am glad i met you and had you for my saleman at Heights Motorcars. God bless you. More

My sole reason for writing this review is the amazing service I received from Miss Faye Lockett. I have been with Toyota for many years and this may have been the best service I received during my time w service I received from Miss Faye Lockett. I have been with Toyota for many years and this may have been the best service I received during my time with this company. Miss Lockett was very friendly, equally helpful, and more than professional as she handled my service promptly and accurately. I was very pleased. More

I recently took my 2007 RAV4 to a local Toyota dealer for its "gazillion mile" servicing. They told me I needed a new battery ( it was only 2 years old). I brought the RAV4 to Motorcars Toyota - who indica its "gazillion mile" servicing. They told me I needed a new battery ( it was only 2 years old). I brought the RAV4 to Motorcars Toyota - who indicated the battery only needed terminals cleaned, and also found a broken water pump, filthy cabin filter, missing filter door. They repaired the problems, and returned the car to me in record time. It drives like a new car! I was treated like a member of the family - and my car was serviced to be safe and reliable on the road. More