Toyota Knoxville

MY service on my vehicle was great. I didn’t have very long to wait. Service manger Tim Gorman went over was done and let me know what I needed. I didn’t have very long to wait. Service manger Tim Gorman went over was done and let me know what I needed. More

After moving to the area I was skeptical of bringing my vehicle to a new dealer. However Toyota Knoxville has been nothing but amazing. The service is quicker and they keep you updated on the time frame it vehicle to a new dealer. However Toyota Knoxville has been nothing but amazing. The service is quicker and they keep you updated on the time frame it takes. They ask concerns for your vehicle and look into them right then and there. The service agent Quinton is so helpful!! More

My service representative kept me informed about the servicing. It finished ahead of schedule. When I made the appointment I asked if I could get a loaner car. He said no only a renter or a shuttle. Whe servicing. It finished ahead of schedule. When I made the appointment I asked if I could get a loaner car. He said no only a renter or a shuttle. When I brought my vehicle in for service, the service representative asked if I wanted a loaner. I had already made other arrangements. Apparently the fellow that made my appointment didn’t know very much about his job. More

Quinton Chittum consistently exemplifies the highest standard of customer service. Having worked with Quinton as my service advisor for many years, I can confidently attest to his professionalism, perso standard of customer service. Having worked with Quinton as my service advisor for many years, I can confidently attest to his professionalism, personable approach, and exceptional ability to bridge the gap between technician and customer. He communicates technical information clearly, inspires confidence, and makes every service experience seamless. Quinton is, without question, the gold standard for service advisors and an invaluable asset to the organization. His dedication and consistently outstanding performance deserve the highest recognition. More

The vehicle service was fast and efficient. The service manager kept me updated about the vehicle inspection. Thanks! The service manager kept me updated about the vehicle inspection. Thanks! More

Came in for recall work on my car and spent 4 hours waiting only to be told that Toyota Corporate (TC) denied the fix due to pictures Toyota Knoxville (TK) sent them. I called TC to appeal and was info waiting only to be told that Toyota Corporate (TC) denied the fix due to pictures Toyota Knoxville (TK) sent them. I called TC to appeal and was informed that they never had any communication with TK. It's currently at Rick McGill's Airport Toyota getting fixed after they actually contacted TC and got full approval. I definitely recommend the crew at Rick McGill's instead. More

I had an incredibly seamless experience with Toyota of Knoxville! I recently purchased a brand-new vehicle, so you can imagine my stress when the rear bumper became separated right away. However, my serv Knoxville! I recently purchased a brand-new vehicle, so you can imagine my stress when the rear bumper became separated right away. However, my service advisor, Mike Holden, handled everything perfectly. He expeditiously took my vehicle in without any delay and immediately got to work on it. The bumper was fixed much faster than I anticipated, completely minimizing the inconvenience of having a brand-new car in the shop. Mike's efficiency, quick turnaround, and excellent communication turned a frustrating situation into a fantastic customer service experience. Highly recommend Toyota of Knoxville and Mike Holden if you need your vehicle taken care of! More

My experience with Toyota Knoxville was great. I am very impressed with their customer service. My salesman, Hunter Powers is a gem. I am very impressed with their customer service. My salesman, Hunter Powers is a gem. More

Service was quick. Our advisor Mr Fox made the process seamless. We appreciated his time. We will return to this dealership. Our advisor Mr Fox made the process seamless. We appreciated his time. We will return to this dealership. More

The service dept here is highly motivated to provide personalized service & communication via voice or text with “yr own” service manager. They also have the best waiting room in town. personalized service & communication via voice or text with “yr own” service manager. They also have the best waiting room in town. More