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Toyota Knoxville
Knoxville, TN
878 Reviews
Toyota Knoxville is one of the premier dealerships in the country. We are conveniently located to all areas of Knox County. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry, and one of a very few in-house personalization departments in the entire country. Our state of the art body shop is ready to handle minor scratches and all of your insurance claims. Our primary concern is the satisfaction of our customers
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 878 reviews
January 25, 2022
I scheduled an appointment for Toyota of Knoxville to perform recall service on my vehicle. When I called to schedule my appointment I was told by service department that it would take two hours to perfo perform recall service on my vehicle. When I called to schedule my appointment I was told by service department that it would take two hours to perform repair (service recall letter stated 1.5 hrs) so their estimate was reasonable. When I dropped off my vehicle at 9:00am service agent asked what time did need my vehicle back. To make sure I allowed them plenty of time I told them 1pm which would be 4 hours or double the time they quoted me to complete the repair. I finally called them after 7 hours person I spoke with stated they would have my service agent call me right back. They finally called back half an hour later and told me my vehicle was ready. When I asked why it took so long I was not given an answer just that they were sorry. I contacted them on their website to express my frustration with my experience with the service department. A representative was responsive and called back with 2hrs of my submittal, but stated she was sales and provided me with name and number of individual in service department to call. When I called the person did not pick up and the phone system informed me that "the individual is not available and I would need to call back later". I did not provide the option to leave a message. I called back was told I would be transferred to another service manager but the transfer went back to main switchboard, I was left with the impression that they really did not care and did not want to speak with me. More
by Mike
Employees Worked With
Michelle Aberly
January 25, 2022
Purchased a Preowned Toyota Highlander and the experience was amazing. The staff was friendly and helpful and Austin Davis was amazing to work with! I would recommend this dealership and Austin to anyone lo was amazing. The staff was friendly and helpful and Austin Davis was amazing to work with! I would recommend this dealership and Austin to anyone looking to purchase new or used. More
by amylmartin91
Employees Worked With
January 25, 2022
Austin was THE man and completely bent over backwards to take care of me and my family, couldn’t recommend him highly enough! take care of me and my family, couldn’t recommend him highly enough! More
by Dillon
Employees Worked With
January 25, 2022
Austin helped me get my vehicle at the best possible price any questions I had he answered he’s very knowledgeable about the makes and models. price any questions I had he answered he’s very knowledgeable about the makes and models. More
by Amymart30
Employees Worked With
January 25, 2022
Austin is always super professional and very easy to talk to. He figures out what is needed and gets the job done. to. He figures out what is needed and gets the job done. More
by Matt
Employees Worked With
January 25, 2022
Everyone at Toyota has always been helpful in finding something to fit my family's needs. something to fit my family's needs. More
by klstricklin93
Employees Worked With
January 25, 2022
Toyota Knoxville is great. Austin is an amazing salesman and stand up fella. 10/10 would recommend. and stand up fella. 10/10 would recommend. More
by Hunter
Employees Worked With
January 25, 2022
Austin Davis is hands down the best car salesman there is! Recommend him to everyone! is! Recommend him to everyone! More
by Alyson
Employees Worked With
January 24, 2022
Had a fantastic experience, Austin Davis answered ever single question I had. He was a super huge help in finding my car! single question I had. He was a super huge help in finding my car! More
by carson02
January 24, 2022
Excellent customer service and excellent service department. Everyone is super nice and always willing to help. department. Everyone is super nice and always willing to help. More
by Jaloope
Employees Worked With
