Toyota Knoxville

Labor Day Weekend Even though my wait was longer than I wanted, I had dropped by on a holiday weekend without an appointment. My car was ready much sooner than promised Even though my wait was longer than I wanted, I had dropped by on a holiday weekend without an appointment. My car was ready much sooner than promised, and was taken care of efficiently. The service writer was helpful, polite, and made sure to answer all my questions thoroughly. My car was perfect. The whole experience was pleasant and surprisingly quick with no appointment. And, I appreciated the courtesy of the entire service lane staff. More

New car buying experience was truly exceptional. I did my homework online, and decided on a 4Runner. I LOVE IT! After looking at dealership reviews, I chose Knoxville Toyota. I was able to contact I did my homework online, and decided on a 4Runner. I LOVE IT! After looking at dealership reviews, I chose Knoxville Toyota. I was able to contact through email and Jason contacted me to set up an appointment to test drive. More

I was in and out quicker than expected. 80,000 mile check of my Avalon. I've always found your service reps to be very professional and obliging. Can't understand why your service managers 80,000 mile check of my Avalon. I've always found your service reps to be very professional and obliging. Can't understand why your service managers are not listed below. They are the only contact that most customers ever see when coming into your facility for service. I've never had a problem with any of them over the years - 12 years, in fact. It is my opinion that your prices are a bit much when essentially I'm generally in for usually just an oil change and maybe a tire rotation and come out with a $75.00 bill. More

First class treatment Everyone at Lexus of Knoxville was knowledgable and courteous. Our car is awesome and was treated first class. Brian McCulloch, Shaun Jameson and Dani Everyone at Lexus of Knoxville was knowledgable and courteous. Our car is awesome and was treated first class. Brian McCulloch, Shaun Jameson and Daniel in Finance were a pleasure to deal with. More

Customer service is great The reception in the service department is first class as are the parts department employees in assisting with parts requests. The complimentary coff The reception in the service department is first class as are the parts department employees in assisting with parts requests. The complimentary coffee and car wash are just a couple of added perks that make this dealership special. More

No complaints as your staff did an excellent job. The young gal in your service department did an excellent job of taking care of me and my vehicle. Polite, timely, courteous, and personal.. Plus two The young gal in your service department did an excellent job of taking care of me and my vehicle. Polite, timely, courteous, and personal.. Plus two of your service management staff asked if they could assist me in any way. I'm sorry I don't know their names. More

Oil change Good have been taking my car here since it was new.Happy with the service each time.Will continue to use service dept.in the future. Good have been taking my car here since it was new.Happy with the service each time.Will continue to use service dept.in the future. More

Terrific Patrick Roberts greeted me by name at my car when I pulled up. He quickly got me into the courtesy shuttle which was departing. He got my car serviced Patrick Roberts greeted me by name at my car when I pulled up. He quickly got me into the courtesy shuttle which was departing. He got my car serviced and returned to me promptly. Great experience. More

Curtis Winkle In Sales Made This The Best Car Shopping Ever My grandmother and I went into the showroom floor this afternoon looking to find a new car. We got the luck of the draw when the sales associate Curti My grandmother and I went into the showroom floor this afternoon looking to find a new car. We got the luck of the draw when the sales associate Curtis Winkle was assigned to us. Curtis first and foremost was a gentleman and introduced himself and made sure to get a very clear picture of what it was exactly we were looking for before he even threw out a car name. He then escorted us to his desk where he browsed through several cars with us. He was incredibly knowledgeable of everything that came up, and he quickly pinpointed a car that met our requirements and was directly within our price range. He pulled the car up and was extremely patient and knowledgeable about the car. During our test drive, he wasn't afraid to socialize with my grandmother and I which was EXTREMELY refreshing. Most of the salesmen we had gotten hardly spoke about anything other than the car, and the ones that did came off very awkwardly. Curtis was sociable and able to keep a fantastic balance between his professionalism and being sociable with his customers. When we returned to the dealer ship, he handled the transaction and paperwork process with utmost professionalism and he was absolutely in amazing form. He assisted us in the transfer of items from the old car to the new car, was incredible in explaining the policies and making us feel comfortable from the first car buying experience she has had in 14 years, and my first major buying experience. I will be returning soon for my own car and hope that I can have the pleasure of getting him as my salesman again. He doesn't push anything on you and lets you make your own choices. He offers good recommendations but doesn't push the expensive stuff only at you, which is very off putting when that happens. Thankfully, he wasn't off putting at all. He took care of business but was sociable enough to ease the tension my grandmother and I had buying a car. He really assured us that the process would be worthwhile and we had made a fantastic choice in new car. Curtis, I hope you see this so you know how much of an assistance you were. He represented Toyota with amazing vibrato! Thank you so much! More

15K check up Personnel were friendly and professional. I was a little early, but you took me right in and had my Sienna back in about 45 minutes. Good job!!! Personnel were friendly and professional. I was a little early, but you took me right in and had my Sienna back in about 45 minutes. Good job!!! More