Toyota Knoxville

Forced to go thru showroom ? I'm 54 and retired due to diabetes, and have problems with my feet from time to time. I'm looking to trade my 2013 Veloster, and found a car I like on I'm 54 and retired due to diabetes, and have problems with my feet from time to time. I'm looking to trade my 2013 Veloster, and found a car I like on the Toyota Knoxville web site, so I went by to see it. But -- instead of being able to drive through and find the car, take a quick look, and decide if I was interested, I found myself forced to enter through the showroom, so I'm forced to interact with a sales person BEFORE I decide if I'm interested or not. I walked past the barrier and looked for the car. It had started to rain, so I have up and left and won't be back. They can do as they wish, but if u want to FORCE me to interact with a salesman, then u don't deserve my business. POOR BUSINESS DECISION, IN MY OPINION !! More

You will get charged for nothing being fixed I brought my truck with 47000 miles with check engine light on and it would not drive passed 40 mph. I was charged $116 for them reseting my computer I brought my truck with 47000 miles with check engine light on and it would not drive passed 40 mph. I was charged $116 for them reseting my computer and not fixing the issue. One day later I am 100 miles away from Knoxville at another dealership with the same issue. I gave the other dealership the paper work that toyota of knoxville gave me. The other dealership was shocked I was charged by toyota of knoxville for doing nothing but reseting the computer and not fixing the problem. I really advise people Not to go to Toyota Of Knoxville!! More

Great friendly experience This was my first solo car buying experience and it could not have been more pleasant. Brandon Drummer, my salesman, was knowledgeable, fun, and worke This was my first solo car buying experience and it could not have been more pleasant. Brandon Drummer, my salesman, was knowledgeable, fun, and worked hard to give me a good price. Every individual on the team that I interacted with was very professional. I came away with a new car at a fair price and a full tank of gas. Thank you Brandon for a fun time and outstanding help. More

Excellent experience We are very happy with our new truck. Our salesman was well informed and was able to show us a vehicle right away after we explained what we were lo We are very happy with our new truck. Our salesman was well informed and was able to show us a vehicle right away after we explained what we were looking for. He was able to answer all our questions and we purchased the truck right then. We would recommend this dearership and our salesman to anyone looking to purchase a new Toyota. More

Maintenance Overall good experience from scheduling through pick up. I was in and out in 10 minutes both for drop off and pick up. The auto butler service is firs Overall good experience from scheduling through pick up. I was in and out in 10 minutes both for drop off and pick up. The auto butler service is first rate. Have been a customer since 2005 purchasing 3 vehicles and not once have had an issue. More

Beware - They have no ethics and cannot be trusted I spent a couple hours going back and forth with them on the phone to buy a $22k used car. We came to agreement on the price and everything else with I spent a couple hours going back and forth with them on the phone to buy a $22k used car. We came to agreement on the price and everything else with the involvement of their sales manager and I gave them a credit card deposit. During the negotiation he tried to pressure me to conclude a deal on their terms by claiming that someone else was test driving the car as we were speaking. After we wrapped up the deal, the sales person promised to send me the sales contract shortly. I called a few hours later to see where the paperwork was, and he told me they had been swamped but would definitely get it to me before they closed. He called back a couple hours later right after closing time saying that unfortunately he forgot to put the sold tag on the car and it had been sold to the other people that were test driving it earlier as if I was an idiot. He claimed that this had never happened to him before. I thought a Toyota dealership would be above these types of sleazy sales tactics but not Knoxville Toyota. Read the reviews on here carefully, and don't dismiss all the negative ones. My sales contact was Mark Hess - he is an accomplished liar. More

Outstanding value for 90000 mile service! I purchased my 2006 Prius from this dealer in January 2006. They have done all of my service over the last nine years, with reasonable cost for excel I purchased my 2006 Prius from this dealer in January 2006. They have done all of my service over the last nine years, with reasonable cost for excellent work. For the 90000 mile service, I expected a fairly large cost since this one is considered somewhat major. However, my cost was only about $26. Even though I provided my own synthetic oil, air filter, and cabin air filter, I expected to be charged at least $100 or more. Thus, I will always look at Toyota Knoxville for future purchases and service! More

Great service 12 Month servicing was scheduled for a time at my convenience, handled promptly when I arrived, and completed within their time estimate. Employee wo 12 Month servicing was scheduled for a time at my convenience, handled promptly when I arrived, and completed within their time estimate. Employee worked with was very professional and friendly. I was very pleased with the service. More

Only buy Toyota Owned several cars over lifetime. Toyota offers best service, honesty, friendly, knowledgeable service, and product. I only buy Toyota. High standards Owned several cars over lifetime. Toyota offers best service, honesty, friendly, knowledgeable service, and product. I only buy Toyota. High standards sets Toyota apart from other dealers. More

60K service and purchase set of tires I take my truck back to Toyota Knoxville every service. Always treated and served professionally by the service department. Thanks Jon and Robbyn as a I take my truck back to Toyota Knoxville every service. Always treated and served professionally by the service department. Thanks Jon and Robbyn as always. More