Toyota Knoxville

As a previous reviewer stated how can these guys sleep at night! At deal negotiation two car fax sheets for two autos were produced with one having two buyers in the last year. Jack stated this was a mista night! At deal negotiation two car fax sheets for two autos were produced with one having two buyers in the last year. Jack stated this was a mistake. After talking to the "manager" the other car fax was another mistake with the wrong VIN number and yet a higher price after my initial offer. The first price was 22K and Jack stated 19K-20K would be a good meeting ground (I offered $18,750 but no counter was given), but with the new "correct" VIN number the price was 24K. (The price listed on the web site was 22,700). His sales "manager" Jim Glenn who is listed in the web directory as a sales consultant was supposed to be there as a mandatory activity for Jack but was there to just massage the deal. (This morning I again received an email from Jim even after telling Jack no emails should be forthcoming.) All this bait and switch style of producing enough bad info to attempt to pressure or try to confuse someone is unethical and should not be present in the sales industry. I realize it predominates but why? The ill will created may produce short-term benefits but in the long term will only result in losses. I will never buy another vehicle from this dealership. Previously I purchased two SUVs with one purchase going relatively smoothly and the other another "got ya" deal with extras added. (Jack had stated that labels were to be placed on all parts and he was unsure if this labeling could not be included in the final price.) Again why not set a fair price, make the deal, and gain good will and referrals rather than trying to cheat customers?? Do not use this dealership!!! More

They gave me $17,000 on a truck worth $24,000. they told me my truck was worth $20,000 its on their lot for $27,800 (its the red 2010 dodge ram) then they charged me extra fees i was told were "free" i shoo me my truck was worth $20,000 its on their lot for $27,800 (its the red 2010 dodge ram) then they charged me extra fees i was told were "free" i shook hands with mike gibson on $445 a month then he came back with $500 because they made a "mistake" all in all im paying $42,000 for a car worth $26,000 and toyota is making over $20,000 on my deal alone, now tell me how they can sleep at night knowing theyre screwing ppl like that. i guess thats how they afford the big new buildings they have. More

I am the second person in my family to purchase a car from Justin Tidwell. He and Scott Begley got me down from a 17.9% interest rate on 2009 Toyota Corolla to a 5% interest rate on 2012 Toyota Camry! from Justin Tidwell. He and Scott Begley got me down from a 17.9% interest rate on 2009 Toyota Corolla to a 5% interest rate on 2012 Toyota Camry! Justin is a very knowledgeable young man and will look out for your best interest. It's rare to find a someone like him! More

They installed a defective headlight switch on my car & refused to fix it . I had to drive with my brights lights on much to the discomfort of the other cars on the road. & refused to fix it . I had to drive with my brights lights on much to the discomfort of the other cars on the road. More

Horrible dealership, shady deals and shady managers and owner. RUN!! Traded a car in to them, they claimed to not be able to get me financed, and took the car back. They refused to return my trade in, and owner. RUN!! Traded a car in to them, they claimed to not be able to get me financed, and took the car back. They refused to return my trade in, and still haven't got it back. They came to my house and took the car I bought from them. Last week got the payment books in the mail for new car too, so another lie caught them in. More

It is a pleasure to deal with John Mertz. I know that my concerns will be dealt with in a very professional manner. We have purchased 11 Toyotas and had them all serviced at your dealership. We have never h concerns will be dealt with in a very professional manner. We have purchased 11 Toyotas and had them all serviced at your dealership. We have never had a complaint about your service. More

My wife and I were looking for something sporty and good on gas mileage, with enough room for the kids. Victor was awesome, he was very helpful without being to intrusive or pushy. He allowed us to look o on gas mileage, with enough room for the kids. Victor was awesome, he was very helpful without being to intrusive or pushy. He allowed us to look on our own but was always available to show us any car we wanted to look at. He showed us the cars we wanted to see and didn't push his own agenda. Victor was working on his day off and was only supposed work a short time that day. We decided to check on a Scion TC Release Edition 8.0 and left Victor to work out the preliminary details while we went on to rival dealerships to look at the other cars we were interested in. Victor worked out all of the financial details and gave us a call to let us know the results. After looking for hours at other dealer from other car companies, we decide the Scion was our choice. We returned to Toyota of Knoxville and again Victor was there waiting for us. He worked for us all day to get the deal completed. We ended up finishing the final details an hour after the dealership closed and Victor had the car detailed, walked us out and handed us the keys to our new car with a big smile on his face. He was truly happy for us and that meant something to us. Victor, thank you for everything! More

James Carter was very professional and personable to deal with as was everyone we dealt with during the purchase of our Camry. I would recommend Mr. Carter and the dealership to others interested in buyi with as was everyone we dealt with during the purchase of our Camry. I would recommend Mr. Carter and the dealership to others interested in buying a car. More

Victor was a excellent sales person to deal with, very patient. He is very knowledgeable on the brand. We visited many times before buying our Highlander and he was always the same helpful, courteous an patient. He is very knowledgeable on the brand. We visited many times before buying our Highlander and he was always the same helpful, courteous and patient person. He made the new car buying expeirence a lot less stressful. More

Justin Tidwell was fantastic!! I had previously purchased a vehicle from East TN Nissan in Morristown a dealership that has permenantly lost my business (don't waste your time)! Anyway, Justin did everything a vehicle from East TN Nissan in Morristown a dealership that has permenantly lost my business (don't waste your time)! Anyway, Justin did everything he could to ensure my deal was what I needed without any hassles or running around. I was nervous about being in another dealership after all of the trouble experienced with ETN but I will certainly purchase another vehicle from Justin preferably when the time comes. Justin and Toyota Knoxville has restored my faith. My mother is already checking into purchasing a vehicle from him! Toyota of Knoxville is a wonderful dealership with fast and friendly service. I ended up with a vehicle I absolutely love. I look very forward to doing more business with them in the future. Thank you Justin!!! More