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Toyota Mercedes-Benz Sprinter of Bellingham

Bellingham, WA

Overview
Reviews
4.7
4,971 Reviews
Call Dealership (360) 676-0600
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1100 Iowa St

Bellingham, WA

98229

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Showing 4,971 reviews

April 28, 2022

Had an awesome customer experience this morning with Bham Toyota Service and Parts Center. Had a broken antenna and Parts had one in stock! Service Mngr heard my story And said no problem, dr More

by Reimerscabin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Baughn, Trevor Hare
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April 27, 2022

Joel was very helpful. Great customer service. Made the whole car buying a smooth process More

by kyanna21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Medel, Joel Thompson
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April 26, 2022

Dealer invoice says cabin filter yellow and Custer declined. I was not made aware of this I did not decline this was the vehicles 10k service I was told nothing to be aware of More

by Imstarr2
Recommend Dealer
No
Employees Worked With
Bay 4 customer care
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Apr 27, 2022 -

Toyota Mercedes-Benz Sprinter of Bellingham responded

I apologize for the confusion related to the recommendations from your recent service. I have spoken to the service advisor about this. He said that the services listed were not needed on this visit. the recommendations are that you service them on the next visit. The technicians have 3 choices 1) Red (Needs immediate attention) 2) Yellow (Approaching service limits) 3) Green (No attention required at this time). When yellow is selected, our system generates a reminder for the next visit. Both yellow and reds that are not completed are listed as declined services so that the system will trigger this reminder. I will look into whether we are able to change the wording on the yellow items for the future. Sorry for the miscommunication. Rob Hall Customer Retention Manager Toyota of Bellingham

April 26, 2022

Excellent customer service- Kelsey was wonderful and kept me up to date via text and phone calls. Service was wonderful and I’m so glad to have my Highlander In trusted hands. More

by DLGWELDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey
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April 25, 2022

Sales rep Gene Burlingame is great! However some of the sales tactics aren't customer friendly. More

by brumbaughdave
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dino Medel, Carter Tipton, Gene Burlingame
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Apr 30, 2022 -

Toyota Mercedes-Benz Sprinter of Bellingham responded

Hello David, Thank you so much for your feedback! We agree that Gene is the best! Gene's attitude and character is a great attribute to our dealership. In regard to your experience not being customer friendly, I would love your feedback to improve where we failed. Please feel free to call or email at your convenience. Looking forward to hearing from you David! Best, Richard Brunell Sales Manager richardb@toyotabellingham.com 1-360-676-0600 ext 1147 Toyota Bellingham

April 25, 2022

Your people are the best. And the service is always top notch Thanks so much. More

by LOTT.KATHLEENMARIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Rainer, Trevor Hare, John Springer, Dimitri Zourkos
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April 25, 2022

Our experience from beginning to end was easy, fun and stress free. The whole team was a dream to work with. A special thank you to our sales rep Roy! He was wonderful to work with and loads of fun! More

by Sescobar0927
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Medel, Richard Brunell, Roy Amrani
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April 25, 2022

Nice folks, they work fast and did not try to rush me or anything. Even offered to buy me lunch! More

by conner smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Milbrandt, Jacob Alvarez
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April 24, 2022

Wonderful! Easy to work with, friendly, funny, helpful, knowledgable, talked extensively about the cars i was looking at, talked to my mom about cars. Fantastic More

by Lucas W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kai Enyeart, Scott Kerbein
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April 24, 2022

We receive good service each time we arrive. The gentleman saved us money by helping us sign up for Toyota care plan. More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Hare
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