Toyota Mercedes-Benz Sprinter of Bellingham

Service is slow. Communication is poor. The whole experience was not great. They forgot to submit my scheduled appt. Came back a week later to try again and they over booked. It took over 1.5 hours. experience was not great. They forgot to submit my scheduled appt. Came back a week later to try again and they over booked. It took over 1.5 hours. And at one point I was told to wait outside for my vehicle to be pulled up and stood in the cold and dark for 10 minutes while they “figured out where it was.” I was offered $20 off my next service, but intend on finding somewhere new. More

I received horrible customer service here on a purchased warranty from them that they never wanted to honor. Huge hassle and very frustrating! warranty from them that they never wanted to honor. Huge hassle and very frustrating! More

My brakes squeak after a great job they did not squeak when I brought the car in when I brought the car in More

Great customer service I bought 2022 toyota corolla cross and Jacob was great thanks toyota and Jacob was great thanks toyota More

Give me confidence they are taking care of my van. Explain well. Help me stay on maintenence schedule.. Awesome coffee machine. Dog friendly. Decent waiting room with 3 workstations. Were super helpfu Explain well. Help me stay on maintenence schedule.. Awesome coffee machine. Dog friendly. Decent waiting room with 3 workstations. Were super helpful when a tire shop told me tires were cupping at 5000mi and new struts were needed. Got second opinion. MB said there was no issue, didn't charge for going over vehicle.. Much appreciated. More

Dimitri kindly accommodated my need for louder speaking and explaining confusing terms. He was professional and patient for answering my questions (older woman). Thanks Dimitri! and explaining confusing terms. He was professional and patient for answering my questions (older woman). Thanks Dimitri! More

Excellent service, but poor pricing policies where a large, unexpected charge appeared (G.O.G -$80) that should have been included in original estimate. large, unexpected charge appeared (G.O.G -$80) that should have been included in original estimate. More

The crew at Toyota service are always amazing and I always have great interactions with them. always have great interactions with them. More

This dealerships had excellent customer service and communication to keep me informed about needed repairs and the timeline. communication to keep me informed about needed repairs and the timeline. More