Toyota Mercedes-Benz Sprinter of Bellingham

While I have generally had great service here, not the case this time. An oil change and tire rotation turned into a 4 hour wait. The technician was obviously in a hurry and stripped 2 of the lug bolts be case this time. An oil change and tire rotation turned into a 4 hour wait. The technician was obviously in a hurry and stripped 2 of the lug bolts because he used the power wrench instead of making sure the tire was on right and finger tightening lug nuts. Had to order new studs from Subaru and replace the ones that were stripped. The service guy told me this was the third time he had done this! Really???Why would I want to have this guy even touch my car. Bad for me and for your business. More

As always, Toyota has done a wonderful job on my car! Dimitri took all my concerns and put them to bed. Thank you, I appreciate you guys! Dimitri took all my concerns and put them to bed. Thank you, I appreciate you guys! More

Doesn’t seem like the service department is very interested in providing more than a minimum amount of effort. I don’t think I would rely on them for any accurate information interested in providing more than a minimum amount of effort. I don’t think I would rely on them for any accurate information More

I took my vehicle in for an inspection, knowing there was an issue with my steering. They said everything was good, and everything checked out clean, even after I insisted multiple times there was an issue w an issue with my steering. They said everything was good, and everything checked out clean, even after I insisted multiple times there was an issue with the steering rack & pinion and steering column. To my knowledge they didn’t even take it for a test drive to check the issue. Not even 300 miles later I had a tear in my boot by the inner tie rod, I took it into a trusted mechanic and they said the rack, pinion and full steering column was compromised. They diagnosed this in an hour, and Toyota overlooked EVERY SINGLE warning sign for it. That, or they didn’t even look. Save yourself some time and take it to a real mechanic. More

Trevor went out of his way to fit my car into the day as I without an appointment. He was courteous, and professional. When I told him I had another appointment afterwards he had my car ready when he said i I without an appointment. He was courteous, and professional. When I told him I had another appointment afterwards he had my car ready when he said it would be. Brent waited on me on 2 different days and was more than helpful when I said I needed a valet key. He phoned me to let me know when it would be ready and when I came in Matt waited on me and was also helpful. Brent then came back and finished up my key order and told me what I had to do next to get it reset with my car. I enjoyed the interactions I had with the 3 staff members who helped me quickly, and efficiently. They each treated me in a genuine, friendly, personable and helpful manner. Great staff! More

Sales person Jacob Alvarez was very informative and was great with a severing question. Made the experience easy. Andre who did the paperwork was quick and went over everything so we were comfortable with great with a severing question. Made the experience easy. Andre who did the paperwork was quick and went over everything so we were comfortable with the extended warranty More

My truck is serviced every 5k miles from you guys. Brought it in Tuesday 8/17/21 $487 later I bring it home. Next morning I have oil all over my driveway. Now I have to bring it back to get what ever Brought it in Tuesday 8/17/21 $487 later I bring it home. Next morning I have oil all over my driveway. Now I have to bring it back to get what ever was done wrong fixed. I live in Blaine so it is a big inconvenience. After I have fixed whatever is wrong I have to clean my driveway. Very disappointed. More

Really appreciate how I can rely on you all for outstanding service! Never would have thought I could say this about a dealership. Thank you so much!! outstanding service! Never would have thought I could say this about a dealership. Thank you so much!! More

Dmitri was amazing! Everything was super quick and easy, and I was glad my car was well handled. The racks on my car look great! and I was glad my car was well handled. The racks on my car look great! More

I was impressed with the workmanship down by Tyler at Toyota. The right hand mirror was replace and this was effective to have my car fixed Toyota. The right hand mirror was replace and this was effective to have my car fixed More