Toyota Mercedes-Benz Sprinter of Bellingham

My first experience at Mercedes was amazing. Rod was my person of contact having my Air Bag replaced. Conducting business with this gentleman was easy going and a pleasure. I decided I felt comfortable lea person of contact having my Air Bag replaced. Conducting business with this gentleman was easy going and a pleasure. I decided I felt comfortable leaving my vehicle in competent hands and would bring my business to Mercedes from now on. Unfortunately this last trip to Mercedes was not ideal. My person of contact was Sage. I was given a number to text to be in contact with her which I had texted multiple times asking about the progress of my vehicle. I did not receive a message back from her at all. I had also called Mercedes and spoke with Robin and asked to be put in contact with Sage, which I got her voicemail 4 times and had left 3 messages with my name and phone number each time. Not one phone calls did she reply to. 5 days later, my Father, on a Tuesday, drove to Mercedes to speak with Sage about the progress of my vehicle considering I was getting very worried because I was not getting a phone call or message back after leaving 3 messages. Communication goes a long ways. Apparently after 5 days she was having a hard time getting in contact with my extended warranty. If only she would have called me back just one time I could have clearly communicated to her I did not mind paying $700 for the work that needed to be done. When it came down to it the 5th day without my vehicle she called me at 3pm and let me know my extended warrant would not cover the rear speed sensor and they would go ahead and start to put it in and I could pick up my vehicle at 5:30pm that day. They replaced my rear brake sensor and washed my vehicle. As I entered her office, she was walking to her desk speaking with a co-worker about another co-worker, I felt like the 3rd wheel on a bad date waiting for Sage to acknowledge me while they spoke. When she did acknowledge me we spoke briefly, I paid and received my keys. It felt good to leave. Not the kind of review I was expecting to leave but when a paying customer enters my establishment I expect them to be greeted promptly (within reason). I consider returning a phone call one of the easiest tasks I have as a business owner. Overall I was extremely dissatisfied with the lack of communication I received with this visit. More

Nice work installing side molding. Price was surprisingly low because parts were bought from the dealership. Trevor was helpful in looking up service history for another vehicle. surprisingly low because parts were bought from the dealership. Trevor was helpful in looking up service history for another vehicle. More

Was not provided correct info on my quote. I called ahead but reps didnt do the correct research for my car and mislead me. Not happy had to pay out of pocket for a tow there. Wont refer anyone to u. but reps didnt do the correct research for my car and mislead me. Not happy had to pay out of pocket for a tow there. Wont refer anyone to u. More

We bought a used Kia in July. The Kia seems to be in very good shape and the price was reasonable. Salesman Gerald was knowledgeable and polite. When or if we are looking for a new Toyota we would start with good shape and the price was reasonable. Salesman Gerald was knowledgeable and polite. When or if we are looking for a new Toyota we would start with this dealer. Thankzs More

It was nice that they washes my car and called when the car was ready nice people to work with we has buy four cars there car was ready nice people to work with we has buy four cars there More

Told to bring in my Sprinter for recall work at 9:00 am. Sage was pleasant but my rig wasn’t ready until 6pm while I sat waiting Sage was pleasant but my rig wasn’t ready until 6pm while I sat waiting More

My sales people first Dino and then Roy went above and beyond what I expected. Roy kept me updated as soon as he found out the status of my 4RUNNER. Just made my experience that much more meaningful. beyond what I expected. Roy kept me updated as soon as he found out the status of my 4RUNNER. Just made my experience that much more meaningful. More

Honest and true to their word. Was told repair would take several days and they only took two. Thx several days and they only took two. Thx More

The staff was very friendly and professional. The service exceeded my expectations. exceeded my expectations. More

Our salesman was the best I’ve ever worked with. Great car buying experience all around. car buying experience all around. More