Toyota Mercedes-Benz Sprinter of Bellingham

Fantastic Experience. Rod was very accommodating and upfront the whole way through. Kept me informed and provided me with a loaner while my car was being serviced. upfront the whole way through. Kept me informed and provided me with a loaner while my car was being serviced. More

This was by far the best car buying experience I’ve had. The sales people greeted me at the door but we’re not pushy. Dino was easy to work with and I appreciated his no pressure style. He was very helpful, The sales people greeted me at the door but we’re not pushy. Dino was easy to work with and I appreciated his no pressure style. He was very helpful, courteous and genuine...and I love my new car! I would definitely recommend Toyota Mercedes of Bellingham! More

Please send my regards to Daniel Cox. Constantly informative and always in communication. We had substantial work done on our vehicle, and I don’t take spending that kind of cash lightly. Daniel alw informative and always in communication. We had substantial work done on our vehicle, and I don’t take spending that kind of cash lightly. Daniel always answered my questions and worked diligently to get me the best deal while ensuring quality service was maintained. You should all feel lucky knowing you have a professional like him on your team! More

Was able to get all needed work done on a Saturday without an appointment. Am very happy, thank you especially to Trevor who answered my call. without an appointment. Am very happy, thank you especially to Trevor who answered my call. More

Very professional. Gentleman I dealt with was very polite and did a great job of explaining. I'll be back if service needed again. Thank you! and did a great job of explaining. I'll be back if service needed again. Thank you! More

Very good overall Nothing but good things to say about Andrea. The only reason I give the dealership a 4 star is because of the finance guy who was a little quick on hi Nothing but good things to say about Andrea. The only reason I give the dealership a 4 star is because of the finance guy who was a little quick on his explanations and even called me "silly" because I did not go with an extended warranty. More

Working with Shane Miller was a great experience. He was punctual, friendly, answered all my questions, and communicated thoroughly through the process. I will recommend Wilson's to all my friends. punctual, friendly, answered all my questions, and communicated thoroughly through the process. I will recommend Wilson's to all my friends. More

My wife and I had been looking into getting a newer vehicle for a couple of years. Our Camry had over 240,000 miles on it and the AC had been out for a couple years. After having our first baby in the vehicle for a couple of years. Our Camry had over 240,000 miles on it and the AC had been out for a couple years. After having our first baby in the winter we decided it was time because we didn’t want to be without AC in the summer with a little one. We knew we wanted to stick with Toyota and after doing hours of research and several test drives we decided on the RAV4. We had a very specific criteria to be met as well and when plugging it in to cars.com we discovered only about 4 vehicles within a 500 mile radius of our home in Bonney Lake. This was by FAR going to be the newest and most expensive car we have ever bought and we decided we wanted to get something we would really enjoy and that would last us a long time. After doing some research about the different dealerships and looking into what Toyota Certified Pre-Owned meant, we decided to go with Toyota of Bellingham. There were several things that could have prevented us from choosing this particular RAV4 including the 4 hour round trip needed to get it and it was quite a bit more expensive than some of the other options. But after reading mostly good reviews online we decided to reach out and get some more details. We emailed back and forth with Andrea Larson and were able to come to an agreement of price (just based on the online ad) which was about $1,200 less than what it was advertised for. We made an appointment for 5pm on a Saturday and went up to Bellingham to check out the RAV4. We met with Shane Miller and were able to test drive the vehicle and were even allowed to put the car seat in to ensure we were happy with how our family would fit in the vehicle. There were some scuffs here and there (front bumper and back bumper), some scratches on the interior, and some blemishes on the rims which was a little disappointing. I know you don’t want to advertise the scuffs on the website but it would have been nice to be notified before driving that far but then again we could have asked. Also the way we saw it is it’s going to happen anyways and on a brand new vehicle it would emotionally hurt a lot more the first time it happened so having it already there kind of helped with that “anxiety.” There was a couple little things stuck on the paint (which seemed like they would come off with some picking), fingerprints and drip marks on the back seats (which could be cleaned), some grease goop on the carpet (I think it was grease from the front passenger seat), and a there was a little bit of a smell but it seemed mostly like “new car” smell. Most of these things can be cleaned so I wasn’t worried about it (but this will come into play later in my story). After seeing the beautiful blue color in person and test driving it we knew we wanted it. After going inside we sat down and talked a bit more with Shane. We were planning on paying all cash for the vehicle but we’re waiting on part of our funds to transfer to our checking still. We talked about potentially financing part of it just so we can get it paid for and then we would just pay it off soon after. We decided to do that since we didn’t want to have to come back with such a long drive. Though if we would have known how long it was going to take we would have just made it work. It was dinner time, we had a 6 month old with us, and we had to wait several hours just to be seen by the finance guy. After finally getting everything ready for us we went in to see Jon Doebke. We didn’t know it at the time but this is where most of our troubles started. First thing off the bat was the extra packages to add on the vehicle. Now I understand this is where his bonuses come from, but when people only care about the money, it shows. He showed 3 different packets available with GAP, mechanical warranties, ResistAll interior/exterior coverages, etc. I was unaware that you could only get one of the items instead of the whole package so I was not planning on getting anything but I was interested in the ResistAll. I also mentioned that since we were paying 2/3 of the sales price up front there was no point in getting GAP coverage. He said he didn’t think about that and removed GAP from the lists, which seemed odd but I know it was the end of the night so maybe that was true. That’s when I realized that we could get just individual items and there was no discount for getting one of the “packages.” Also after mentioning I worked with a Credit Union he told me he could get me “employee pricing” on the extras. After going to talk to the manager he came back and knocked down the prices a bit, which wasn’t a whole lot so I don’t believe it was actually employee pricing but oh well, it was still discounted. After telling him I was interested in getting just the ResistAll coating and warranty he went out to tell the service team to get it taken care of. He told me they could get the car detailed and have it applied within the time of signing (20-30 minutes), which seemed quick to me but apparently they knew what they were doing. After adding that to the purchase order we signed, got the keys, and headed out to our new vehicle. I was excited to see how clean it was and see if the coating made anything look different. Here is where some major disappointment came. The car did not look like it had been detailed at all. There was a napkin that we had accidentally left in the cup holder which was still there. The goop was still on the carpet. Finger prints and drip marks were still on the leather seats. The stuff that later came off with my finger was still on the paint. The paper cover on the driver side floor was still muddy from us earlier. It did not seem like it was detailed at all. Which didn’t make sense because how can they apply a treatment to the paint, leather, and plastics if they didn’t clean it first? At that point everyone else had left the dealership, it was around 9pm and we had a 2 hour drive home. I figured I would call the next day and get it resolved. Before I called back the next day I talked to my father to get his thoughts. He had just bought a vehicle recently and also got an interior/exterior coating applied and warranty. When he got it he was told they had to have it several hours to have it dry because of the chemical smell. My brother is a car salesman as well and also confirmed it usually takes a while to have it dry and air out. So I called back wanting to talk to Shane but he was not in for a couple more days so I left a message for him to call me back. Jon called me back a little later and I expressed my concerns to him. I told him one, either they didn’t do it at all or they did a really quick job and did not do it well. He mentioned how it was late and they may have been rushing to get it done so they could go home, which he had seen before. This is an awful answer to give a customer. He offered for us to come back up and have it redone. So he wants us in our busy lives to drive another 4 hour round trip to get this reapplied and spend yet another day dealing with getting a new vehicle? I appreciated the offer but told him I would rather just have a refund and cancel the warranty. He told me he would look into it and call me back. Jon called me a little later to give me some options. We talked about us going back up there, he offered to have someone drive over and get the vehicle and bring it back, and he offered to lower the coverage to just windshield coverage and get a partial refund. I told him at that point it wasn’t about getting it reapplied. It was the principle of either not doing it at all or doing a very poor job and I wanted a full refund. He asked me how they can give a refund for something they already did and applied. I told him obviously it was not because there was still stuff in the car, on the seats, and on the paint. I told him he needed to talk to his manager and get me a refund. After several days of not hearing back from Jon I got a call from Andrea asking for verification of address to finish out the loan. When I asked if the issue with the ResistAll was being taken care of she said once they get the verification then it would be resolved. She did not know what the resolution was so I told her I would not be giving proof of address until we had a resolution for that. I let her know that I was at work and was unable to answer any additional calls so it would have to be email until my lunch. I got an email from her asking me to call her then got several calls from her which I was unable to answer because I was working. Andrea left me a voicemail with two options: come back with the vehicle to have it reapplied which she said was easiest (for you guys not me) or two have us come back and redo the paperwork without the ResistAll on it. I was willing to do the second option if that meant not having to pay for a service that was clearly not done correctly and if it meant Jon would not get his bonus for selling this to me. I finally called back on my lunch and spoke to Andrea and Jon some more. I told them I was no longer interested in financing that I would be bringing a check. He said it would still require us to come in person to sign. I asked if anything needed notarized and he said no so I asked about just mailing the paperwork to me and mailing it back with a check. And he said they could do that. So in the end he was trying to inconvenience us into saying yes because mail seemed to be just fine as an option. You think after all this trouble he would try to suggest things that would make it easier on us. But no. I, the customer had to stand up for myself and push for what I wanted. Which is sad. Through all this I had several thoughts that also occurred to me. When Jon was asking how can we refund you for something we already applied, my thoughts were this: I’m sure the majority of the cost is not product, it is the warranty. So you could just not do the warranty and eat the tiny bit of cost it was to supposedly use the product on the vehicle. Also, it occurred to me that potentially the product was applied when you originally got the vehicle so it may have been applied at some point and now you want to sell the warranty for it. Which I am skeptical of this because of what was on the paint and seats so again, if this was done then it wasn’t done very well. After all this hassle we realized that the different smell in the vehicle was not new car smell. It was smoke. The previous owner was a smoker. Luckily it’s not super strong but it would have been nice to be disclosed about this. Obviously something was used to cover up the smell. Hopefully it won’t take too long to come out. I would have pushed for a lower price if I would have known that’s what it was at the time. But it’s definitely a smoke smell in there. Which is concerning because this is going to be a family car. Sadly the text link I received for dealerrater.com did not include a rating section for Jon, it had someone else who I didn’t even interact with. If it did have Jon I would be giving a 1 star for him. Overall this how now been a pretty terrible experience for buying our first “fancy” car. We do not live near Bellingham but when people ask about where we bought it, I definitely will be telling them about my experience. I will also be removing the Toyota of Bellingham license plate frames from the vehicle so I do not advertise for you. On our Camry we left the dealer frames on it for 6 years and still have them on because we had a good experience with them and didn’t mind doing a little advertising for them. It’s sad to see someone like Jon with so much power and pull at your dealership. He was a good salesman for the extras and I’m sure could easily convince others to actually help the customer, such as give a refund for a service that was done poorly or possibly not at all, but instead he tries to get his way to make more money with simple bonuses. I appreciate if you took the time to actually read all this. I don’t know what kind of action will be done about all this, I did get the refund for the ResistAll but all the time and stress of having to deal with all this definitely leaves a bad taste in my mouth. And as stated before, hopefully the smoke smell will go away and not harm our health negatively, but I absolutely would have wanted the price lowered if I would have known at the time what it was. - Jamie and family More

Came in to look and liked what we saw. James is the best! Looking forward to many miles and years behind the wheel of the RAV4. best! Looking forward to many miles and years behind the wheel of the RAV4. More

They were helpful, curtious, & enjoyable to work with. We came away very satisfied. We feel we were treated with honesty & given a fair purchase price for our vehicle. Time will tell. Likable, friendl We came away very satisfied. We feel we were treated with honesty & given a fair purchase price for our vehicle. Time will tell. Likable, friendly people we felt comfortable with. More